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15 day old plasma stuck pixel

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I got a 50 inch plasma 2 weeks ago from Marks Electrical online and today I have noticed a stuck flashing pixel on it. Is it best to contact the retailer or will they not do anything for a dead pix… Read More
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2y, 4m agoPosted 2 years, 4 months ago
I got a 50 inch plasma 2 weeks ago from Marks Electrical online and today I have noticed a stuck flashing pixel on it.

Is it best to contact the retailer or will they not do anything for a dead pixel or is it best to do a warranty claim with LG? Never had to do a claim for a dead stuck pixel before so not sure which is best.
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2y, 4m agoPosted 2 years, 4 months ago
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Defo deal with retailer first. I've had problems with TVs in such a short place. Think dead pixels are quite difficult to fix so you will probably get a new set.

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#1
Defo deal with retailer first. I've had problems with TVs in such a short place. Think dead pixels are quite difficult to fix so you will probably get a new set.
#2
I had a similar problem and made a thread about it HERE.
Bought from richer sounds they got in contact with me after my post and I took it back and replaced it for a new one.
#3
Check the warranty, but I would imagine it is a similar policy to monitors and laptop screens - only 1 pixel won't cut it, it's more likely somewhere between 5-10 pixels before they will even consider replacing it.

If that is the case, hook it up to a laptop and run one of the many "stuck pixel" programs, hopefully that will do it, otherwise it may also be enough to carry you over into the warranty cover :-)
#4
Called LG service they gave a ref number and said no troubleshooting can be done really as its either stuck/dead or not. Called Marks electrical with ref number and they are checking availability and calling back with a date to deliver and exchange the tv.
#5
GrantG182
Check the warranty, but I would imagine it is a similar policy to monitors and laptop screens - only 1 pixel won't cut it, it's more likely somewhere between 5-10 pixels before they will even consider replacing it.
If that is the case, hook it up to a laptop and run one of the many "stuck pixel" programs, hopefully that will do it, otherwise it may also be enough to carry you over into the warranty cover :-)

Yeah I had one dead pixel in my Sony and neither the shop or Sony would do anything as it was not in the main viewing area.
#6
When you say flashing I'd wonder if it's a different fault? If you mean it just retains the previous colour it was displaying and slowly catching up then this may help.

https://www.youtube.com/watch?v=-2eQhhMvi-U - DO NOT CLICK warning for anyone with epilepsy

Most stuck pixels and some 'dead' pixels can be fixed with running one of these videos for a number of hours. Overnight is a good way to check if it resolves itself.

I've had a lot of luck using one of these videos on various monitors over the last number of years
#7
No its white all the time unless it's a black image as it's just turned off then. It looks like it flashes as the image goes darker.
#8
submerged
No its white all the time unless it's a black image as it's just turned off then. It looks like it flashes as the image goes darker.

Sounds like it may have a chance of being fixed with using one of those videos at the area that's causing the issue. Worth trying while you attempt to sort out a replacement as you've nothing to lose and everything to gain.

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