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about an email recieved from amazon seller.

£0.00 @ Amazon
Help bought an iron from Amazon last week and received an email from the company that was selling it and don't want it to turn out to be some Chinese fake,what do the people of hotukdeals think? Any a… Read More
brian1977 Avatar
5m, 1w agoPosted 5 months, 1 week ago
Help bought an iron from Amazon last week and received an email from the company that was selling it and don't want it to turn out to be some Chinese fake,what do the people of hotukdeals think? Any advice would be good. Email I received is below.

Order ID 204-3258600-2841166:
1 of Philips GC2086/30 EasySpeed Plus Cordless Steam Iron with Compact Smart Charging Base, 2400 Watt, Purple [ASIN: B00P2PHINK]

------------- Begin message -------------

Dear My customer Mr brian:

We appreciate for you buying Steam Iron from us!!

Now frankly speaking,during the Black Friday,the shipping becomes a litte slow.

So we takes time to deliver it because now so many cargo need to ship during this month/

If you don't get the steam iron at the estimated delivery date,don't worry about it!

Maybe our carrier is delay and just contact us,we will update the shipping information for you right away!

We also give you a special gift in the package for you!

Thank you so so much for your support!

Best Regards!

------------- End message -------------

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below. For your protection we recommend that you only communicate with buyers and sellers using this method.

Important: Amazon.co.uk's A-to-z Guarantee only covers third-party purchases paid for through our Amazon Payments system via our Shopping Cart or 1-Click. Our Guarantee does not cover any payments that occur off Amazon.co.uk including wire transfers, money orders, cash, check, or off-site credit card transactions.

We want you to buy with confidence whenever you purchase products on Amazon.co.uk. Learn more about Safe Online Shopping (http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=11081621) and our safe buying guarantee (http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571).

[commMgrTok:A2WAIH66KA8AFS]
Was this e-mail helpful? https://sellercentral-europe.amazon.com/gp/satisfaction/survey-form.html?ie=UTF8&HMDName=NotificationBusEmailHMD&customAttribute1Value=BBC_MESSAGE_SENT_TO_BUYER
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brian1977 Avatar
5m, 1w agoPosted 5 months, 1 week ago
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(33) Jump to unreadPost an answer
Responses/page:
#1
I take it you purchased from a marketplace seller. Looking at the listing, it is £52.99 and that is from Amazon themselves.

The email you have isn't very well written and wouldn't instil confidence with me. How much did you pay?

Edited By: windym on Nov 11, 2016 08:43
#2
Ment to say I bought the iron after seeing a deal here where amazon were selling them for £39.99 on sale from £79.99 but this seller was selling them for £20 at the time of my purchase which I just took it as a miss price so took a punt but now I feel it was to good to be true. Has anyone else here bought anything from the company US ARMY MALL?
#3
I think you'll either get a dud or nothing at all.

Can't you report it to Amazon,I'm not sure how these things work with them...........
#4
Hi windym thanks for your reply, I paid £20 plus £4.95 postage for the iron and yes I see now the cheapest you can buy them for now is £52.99 so at the the time the post here I seen selling them at £39.99 was a bargain so when I went on to look as saw them at £20 I took as a miss price but as I stated above now I think it was to good to be true and the email doesn't install confidence in me either.
#5
Not sure deb8z but delivery due date was between the 8th and the 12th of November but now it just says the 12th. And like you said I think I'll get a dud or nothing at all,just wondering if anyone here has had any experience with this seller.

Edited By: brian1977 on Nov 11, 2016 09:01
#6
I agree with deb8z. Likelihood is you will get a dud. I personally wouldn't buy anything electrical direct from China as it probably won't be tested to our safety regulations. Lot's of people think that as most of our household electricals are made in China, they can cut out the middleman and buy direct. Unfortunately it means the China copies sold direct don't undergo the same testing etc.

When was the item due? The seller already seems to be fobbing you off with delays. Black Friday isn't until November 25th.

Ask for a refund.
#7
We cross posted. I would ask him for a refund. If he doesn't play ball you can ask Amazon to help you. It may involve them opening an A-Z claim for you but as long as you haven't made a habit of claiming it will be fine.
#8
It actually stated on the amazon site it was being posted from the UK and not China as if it stated China I'd have not have went ahead with the purchase.

Edited By: brian1977 on Nov 11, 2016 09:03
#9
Ooh, he card read good.
#10
Well, I would definitely be asking for a refund. You will need to be firm as it sounds like he will try fobbing you off.
#11
In all seriousness, it looks like a Chinese seller operating a U.K. warehouse. Wouldn't worry about it at this point. I've had correspondence from peeps in Britain many times with spelling mistakes and grammar that would make a Saint weep.
#12
Thanks for all the comments appreciated,I'll wait till tomorrow the 12th which is the due date then if nothing after that I shall try contacting the seller or even amazon.
#13
majestic2012
In all seriousness, it looks like a Chinese seller operating a U.K. warehouse. Wouldn't worry about it at this point. I've had correspondence from peeps in Britain many times with spelling mistakes and grammar that would make a Saint weep.

Regardless of the email to Mr Brian I would worry about the 20 quid iron being dodgy even if it does arrive.
#14
The thing that worried me afterwards was when I purchased the iron there was only 3 in stock and they sold out that day, but then the next day they had more for sale but at a new £30 price.
#15
Yes I'm thinking the same deb8z as here to many horror stories of these fake electrical goods going on fire etc.

Edited By: brian1977 on Nov 11, 2016 09:21
#16
Black Friday isn't for another 2-3 weeks and they're already saying shipping will be slow.
Cheap Chinese import coming your way.
Get em reported and get a refund.

Edited By: thedvdmonster on Nov 11, 2016 09:31
#17
Received this dispatch email on the 4th

Hello,
We thought you'd like to know that US Army Mall dispatched your item(s). Your order is on the way, and can no longer be changed. If you need to return an item or manage other orders, please visit Your Orders on Amazon.co.uk.
Arriving:
Saturday, November 12

Track your package.
If you have a mobile device, you can use the free Amazon Mobile App to receive delivery notifications and track your parcel on the go.
Delivery Information

Philips GC2086/30 EasySpeed Plus Cordless Steam Iron with Compact Smart Charging Base, 2400 Watt, Purple
Sold by US Army Mall
£20.00
Item Subtotal: £20.00
Postage & Packing: £4.97
Total: £24.97
Paid by Visa: £24.97
It's easy to return an item. Visit our Online Returns Centre.
If you need further assistance with your order, please contact US Army Mall.

We hope to see you again soon.
Amazon.co.uk

Edited By: brian1977 on Nov 11, 2016 10:27: Mistake on post
banned#18
It'll be a fake.
#19
Brian, you may want to take your name/address out of that. But, I would still be inclined to cancel. Even if it does come, you will be worried about actually plugging the thing in, I know I would.

It's just not worth it. Your life is worth more than £24.97!




Edited By: windym on Nov 11, 2016 10:10
#20
US ARMY MALL is a new seller, no feedback at all. He is trading as:

Business Name: Country Club Markets
Business Type: Country Club Markets PLC
Trade Register Number: UK9120121
Business Address:
89
Berkeley Rd
STRATHKINNESS
United Kingdom
KY16 8UG
GB

The company name and registration number are not bonafide.

The address and post code don't exist. He has no items for sale.

Brian, I would be filing a claim right now.
#21
Thanks for all your help windym and I think I will be sending it back if recieved at either us army malls or amazons cost for a full refund for the item at £24.97 and postage for sending back to. If not I'll take it up with trading standards or better still try the fake Britain show or watchdog.
#22
brian1977
Thanks for all your help windym and I think I will be sending it back if recieved at either us army malls or amazons cost for a full refund for the item at £24.97 and postage for sending back to. If not I'll take it up with trading standards or better still try the fake Britain show or watchdog.

If you get any problems with a refund, use the A-Z or chargeback via your card company.
#23
Talk about worrying like a mad person, wait it out for crying out loud, nothing you can do now until item arrives so strap on a pair. And Amazon have a-z guarantee to protect you so why you crying like a girl.
#24
MR1123
Talk about worrying like a mad person, wait it out for crying out loud, nothing you can do now until item arrives so strap on a pair. And Amazon have a-z guarantee to protect you so why you crying like a girl.

What a way with words you have oO
#25
deb8z
MR1123
Talk about worrying like a mad person, wait it out for crying out loud, nothing you can do now until item arrives so strap on a pair. And Amazon have a-z guarantee to protect you so why you crying like a girl.
What a way with words you have oO

Lol didn't know if male or female so took both angles hehe
#26
deb8z
majestic2012
In all seriousness, it looks like a Chinese seller operating a U.K. warehouse. Wouldn't worry about it at this point. I've had correspondence from peeps in Britain many times with spelling mistakes and grammar that would make a Saint weep.
Regardless of the email to Mr Brian I would worry about the 20 quid iron being dodgy even if it does arrive.
Agreed. I personally wouldn't use it, but due diligence is King on Amazon these days.
#27
Well with a name like Brian I sure like to hope I was male MR1123 and yes I'm cusious who wouldn't be if some cheap knock off.
banned#28
make sure your smoke alarm works before you use it.And remember buy cheap buy twice trust me this is so true
#29
I won't be using it it is going straight back to the seller for a refund if no luck there will be taking it up with amazon.
#30
The bit about throwing in a freebie would worry me. Often this is a ploy by imitation UK companies to attempt to buy your silence on the chinese shipping delay.

Using black Friday as the excuse though, they've only got a small window for that reason each year.
#31
Was thinking the same wolf47wolf and to maybe try to dupe you into thinking there some great company when in fact there producing fake goods in some back street knock off shop!
#32
You should also flag this to your MP so they are aware of such fraudulent behaviour.
banned#33
US Army Mall? Report that seller to Amazon and get your money back.

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