If I am accept a new contract with sky on the phone, do I have a cooling off period to change my mind and not take it? - HotUKDeals
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If I am accept a new contract with sky on the phone, do I have a cooling off period to change my mind and not take it?

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I phoned up to cancel my sky tv, broadband and phone line and get my mac code as have been out of contract since Feb and was offered a deal - she said if i cancel HD, and with some discounts she could… Read More
nikkiandmidgets Avatar
2y, 9m agoPosted 2 years, 9 months ago
I phoned up to cancel my sky tv, broadband and phone line and get my mac code as have been out of contract since Feb and was offered a deal - she said if i cancel HD, and with some discounts she could almost half my sky monthly payment from £63 ish to £36ish ... Was going to decide between BT or EE as dont have cable in my area but half sounded good as only 1 year tie in and am crap at these negotiations anyway. anyway at end of call she told me would be £42 odds for next payment and £47 odd for subsequent months so wasnt much of a saving and of course no vouchers or quidco cashback... anyway can i go elsewhere and do I need to get my mac code first or can I organise the phone line and broadband and then get back to sky? kids would prefer tv with some sort of donwloading\recording option but at worst they can go through youtube and have a now tv box still in a box. Thanks for any advice :)
nikkiandmidgets Avatar
2y, 9m agoPosted 2 years, 9 months ago
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#1
I know this has probably been asked before but couldn't find it on search but guessing that some distance selling rule will apply....I have memory and concentration problems too which don't help me when searching or looking through terms and conditions and comparing stuff so help appreciated as dont know any females who are good at getting online deals with uility companies:(
#2
Yeah shoot me if im wrong but they have to give you ATLEAST 24 hours for cooling off just in case the deal was wrongly sold etc so should be all good usually a 7 day cooling off period
#3
spotted this on MSE during lots of searches and thinking this may apply to utilities contracts? :

"Shoppers now have more protection when buying goods and services and greater rights when things go wrong, as the EU Consumer Rights Directive is now in force.

Key changes under the new Consumer Contracts Regulations, which apply when shopping online, over the phone or on the doorstep, include:

Doubling the time limit for cancelling contracts and returning goods from seven working days to 14 calendar days."
#4
Distance selling gives you 7 days which is being doubled to 14. However you may have to pay costs for any services you used during this period.

This does not apply to any business to business contract.
#5
Always try to email your right to cancel.... Then you have evidence of it.
#6
As above, you now have 14 calender days instead of 7 'working days'.

I believe you must give notice in writing for that to take affect. So ensure you keep some proof.

You may have to pay costs for any services you used during this period.

Link to Consumer Contract Regulations: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

Edited By: joshp on Aug 09, 2014 18:10
#7
I'm afraid to say I think that all previous commentators on this topic have got it wrong. Twenty four hours ago I called to cancel my Sky subscription because I was not using the service to any great degree. I was paying £39 a month. As expected Sky advisor went in to usual "sales speak" ...13 years loyal customer etc. She succeeded in getting me to agree to a new 12 month contract....discounted to £18 a month for ten of those months. Same channels renamed Family Package (used to have Variety Package) still with HD. Twenty four hours on I regretted my weakness in agreeing to continue with Sky without considering in greater depth. Called them up and discovered that I have not entered in to "new" contract but have agreed to a "re-contract". My right to cancel was 13 years ago after first taking on a Sky contract. (I had 30 days in 2002 to cancel). In conversation on 5th Jan 14th I deliberately repeated back to the advisor her own words ..."so I am agreeing to new 12 month contract discounted for 10 of those months ?" Her reply "YES". So we clearly have a case of mis-information. You are not entering anew contract which gives you a legal right to cancel....you are "re-contracting" which has no right to cancel. Sky would only say they are continuing to supply a TV service agreed to 13 years ago. So be warned Nodoubt the Sky Advisors who take the cancellation" calls are paid a healthy commission if they agree to you continuing with Sky ....albeit at a discounted price. You have no right to cancel !
#8
Hi Brianathome, my situation today mirrors exactly what you have described here, I had second thoughts 10 hours later about the 10 month discounted 12 month deal and got the same response as you. I explained I wasn't aware it was a 12 month contract at the time of the conversation and wanted to cancel claiming my cooling off period rights, and they gave me the same response you received. Did you get any comeback since you last posted, as they are calling me back this evening??
Brianathome
I'm afraid to say I think that all previous commentators on this topic have got it wrong. Twenty four hours ago I called to cancel my Sky subscription because I was not using the service to any great degree. I was paying £39 a month. As expected Sky advisor went in to usual "sales speak" ...13 years loyal customer etc. She succeeded in getting me to agree to a new 12 month contract....discounted to £18 a month for ten of those months. Same channels renamed Family Package (used to have Variety Package) still with HD. Twenty four hours on I regretted my weakness in agreeing to continue with Sky without considering in greater depth. Called them up and discovered that I have not entered in to "new" contract but have agreed to a "re-contract". My right to cancel was 13 years ago after first taking on a Sky contract. (I had 30 days in 2002 to cancel). In conversation on 5th Jan 14th I deliberately repeated back to the advisor her own words ..."so I am agreeing to new 12 month contract discounted for 10 of those months ?" Her reply "YES". So we clearly have a case of mis-information. You are not entering anew contract which gives you a legal right to cancel....you are "re-contracting" which has no right to cancel. Sky would only say they are continuing to supply a TV service agreed to 13 years ago. So be warned Nodoubt the Sky Advisors who take the cancellation" calls are paid a healthy commission if they agree to you continuing with Sky ....albeit at a discounted price. You have no right to cancel !

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