Looking to get advice from people here. I live in a flat and there's only one lift servicing the whole building. I live on the 3rd floor of that building. And the lift has been out of service since 1 Jan because there was an initial fault and then the emergency phone within the lift needing fixing. The lift itself was fixed within a couple of days but still can't be put in service because there's no working emergency phone in it.
My landlord has already reported the fault to BT and have only been told that an engineer will be send on 19 Jan. Once the phone fault has been fixed, the landlord can get the lift repair company to then put the lift back in service within 24 hours. My problem is that the resolution time is much too long for such an essential building utility, particularly for me on the 3rd floor. I live with my wife and my 3rd toddler and it's a daily struggle for them to walk up and down the stairs (my wife suffers from asthma too) to get my toddler to nursery.
I've tried to get in touch with BT Cares to no avail as they said it's my landlord's responsibility. My flat's management hasn't gotten much joy in escalating the request. Sounds like both sides are blaming each other. My flat's management is also quite exasperated with BT about the delay in getting a fix done.
Any ideas on what else I can do? I'm very tempted to write a letter to BT's head office about it - as the issue affects almost 2/3 of the building's residents. I also worried my kid might trip one day going down and if one of us is occupied carrying a baby buggy down then.... :(