*EDIT HelloFRESH have been in contact with my wife, and have resolved the issue now. The person my wife spoke to yesterday, was extremely helpful, and was genuinely concerned by what had happened. Thanks to those who replied, I appreciate it.
Firstly, I would like to point out that I have been an active member of this community for many years, and have never felt compelled to post anything like this before.
This evening, my wife was at home alone with my two small children when there was a knock at the door. She opened the door and was confronted by a large man in an apron with ‘HelloFRESH’ on the logo. My wife politely informed him that she was too busy, there were noises of the children in the background that should have confirmed this to him. As she started to shut the door, he moved forward and shouted a load of abuse at her. She managed to shut the door and ran back into the house. We have an open porch where we store football boots, and other stuff, he grabbed some of it and threw it across the gravelled area in front of the house and left shouting more abuse.
I returned to find my wife in tears, and my children shaken. My wife rang the company, HelloFRESH’, who were almost equally as rude, although not abusive. The first person my wife spoke to wasn’t interested, so my wife asked to speak to a manager. The manager came on the phone, and said that they were not responsible as they use a third party for their canvassers, so it was nothing to do with them. My wife asked for her name, she said it was Emma, but refused to give her surname. My wife got even more upset, and said that she would ring the police. ‘Emma’ (I doubt this is her name) said that it wasn’t her problem and was nothing to do with the company.
Has anyone had any similar dealings with this vile organisation HelloFRESH? What are our next steps? They are not interested in our complaint, and I would rather not involve the police, as fear they will not be interested.