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advice toward data protection

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Just looking for a bit of advice. I called the NHS Business Authority about a charge. I was instructed to visit my dentist and see if they will accept liability for a minor mistake and my charges will… Read More
caironjake Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
Just looking for a bit of advice. I called the NHS Business Authority about a charge. I was instructed to visit my dentist and see if they will accept liability for a minor mistake and my charges will be dropped.

After numerous calls I asked a different advisor to listen to the call as calls are recorded as this advisor was telling me something different but said if the first advisor said such things, they will have follow with what's been said the first time.

They've denied the first advisor had said anything correlating to what I was told.

Is there any way I can request the audio chat of the call? Since it was me who made the call and I will happy agree to being able to have the call to listen to myself as I'm been made to be a liar

Many thanks
caironjake Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
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#1
Generally if you go through complaints process you will be provided with a copy of the call , if they refuse put in a subject access request , this usually releases all the information they have for you on file ( there is a charge for this , I think about £12, but not 100% sure) , sometimes they can't be annoyed with the hassle of this so they will just send you a copy of the call to resolve the issue
#2
Under the PDA you can request all the info they have concerning you. Most places change £10 for it and, unless it's changed, they have to supply it in 28 days.
#3
This is a good starting point for you.
Law and rights >Society >Privacy and media >Using the law to protect your information
Follow the links contained within esp. the FAQ
#4
Possible that the first advisor made a mistake.
#5
jimmyandmel
Generally if you go through complaints process you will be provided with a copy of the call , if they refuse put in a subject access request , this usually releases all the information they have for you on file ( there is a charge for this , I think about £12, but not 100% sure) , sometimes they can't be annoyed with the hassle of this so they will just send you a copy of the call to resolve the issue


I'm already on the complaints procedure according to them. I was told I would receive a call today by 11am. Nothing came through neither voicemail was left. They claim they rang me twice and I was asked if I had voicemail. I stated that it was a mobile number and all mobiles now have the facility to have voicemail functionality.

He got smart with me saying "how do I know if all phones have voicemail. For all I know you might not have it" with some additional stuff but couldn't remember the rest.

I will mention all this information people have provided me on here

Thanks a bunch
#6
exmouthred
Possible that the first advisor made a mistake.


do you reckon they will try make out the first advisor didn't say such things to cover things up?
#7
I suggest you now stop communicating with them via the phone. Once you get into a complex situation of "he said this", " no I didn't" "yes you did" etc etc you are on a loser.
Sure, you will be angry but it is now time to stay cool, calm and calculated.
Do everything in writing (e-mail if you must). See the link I provided in post #3. Follow the link and search out how to submit a Subject Access Request (SAR). Be very particular what it is that you want provided to you. If you want both a copy of the audio records and a transcript of them then say so.
It might also help here if you told us what they said first and what they said subsequently. I'm guessing you are in dispute with your dentist so it might help if you told us about that.

Edited By: tardytortoise on Aug 09, 2016 20:47: typo correction
#8
caironjake
exmouthred
Possible that the first advisor made a mistake.
do you reckon they will try make out the first advisor didn't say such things to cover things up?
Maybe they misunderstood the facts, as you stated them over the phone.
#9
It sounds like your doing everything exactly as you should ie log complaint , being persistent the with phone calls.

keep going down this route & as tardytortoise suggested do everything in writing now so you can keep a record , that will go a long way with your complaint, might also be worthwhile looking into who you can escalate complaint too if your not happy with their final response , also threatening to escalate it even further could assist in getting complaint resolved at this stage
#10
for future reference download an automatic call recorder app on your phone so that you have records of calls for your reference. that way if they say something you can provide proof of what was said
#11
adhkarzf
for future reference download an automatic call recorder app on your phone so that you have records of calls for your reference. that way if they say something you can provide proof of what was said


Any recommendations? I'm using iPhone?
#12
Thanks again everyone for comments. Nearly got this sorted now :)

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