Just looking for a bit of advice. I called the NHS Business Authority about a charge. I was instructed to visit my dentist and see if they will accept liability for a minor mistake and my charges will be dropped.
After numerous calls I asked a different advisor to listen to the call as calls are recorded as this advisor was telling me something different but said if the first advisor said such things, they will have follow with what's been said the first time.
They've denied the first advisor had said anything correlating to what I was told.
Is there any way I can request the audio chat of the call? Since it was me who made the call and I will happy agree to being able to have the call to listen to myself as I'm been made to be a liar