Hi, I'm hoping someone in the know can offer some advice.
We booked flights to Oz with Getaflight, which is a travel agent not just a search engine like Skyscanner. The airline changed the flight dates so we cancelled as was our right.
We have since re-booked with another travel agent as Getaflight had raised their flight prices by 30-40%. However we are waiting for Getaflight to refund our payment, still. After 8 weeks of waiting I have just called only to be told that they are waiting for the airline to refund them first.
My query is; as we booked with a travel agent surely our contract is with them and our refund should come from them. Do we HAVE to wait for the airline to refund them?
After all they make a profit on being the middle party.
Any knowledgeable help appreciated. Cheers.