Advise Please!MOBO RMA.Manufacturer offering a step up that will requires purchase of different CPU. - HotUKDeals
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Advise Please!MOBO RMA.Manufacturer offering a step up that will requires purchase of different CPU.

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Advise Please!My MOBO gave up on me a while ago,luckily it was still under warranty, sent for repars, after a couple of weeks, chased it up for ETA, It`s not in stock (l wanted to shout, so you will n… Read More
wottodo Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
Advise Please!My MOBO gave up on me a while ago,luckily it was still under warranty, sent for repars, after a couple of weeks, chased it up for ETA, It`s not in stock (l wanted to shout, so you will not inform me, if l had not chased it)
l know better than that) anyway was offered the next generation MOBO,though the top end, Mind you, mine was at the top end of my generation, now l think that`s unfair, if l was to incur the cost of another cpu, at least offer two generation,
l`ll be happy for my money back (In my dreams) so anyone with this kind of scenari, what did you do? or anyone please.
l need advise and what to do so as not to box myself in.Thanks in advance.
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wottodo Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
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#1
You're sure it requires a different CPU? Some CPUs are compatible across sockets. For example an AM3 motherboard can be replaced with an AM3+ motherboard and all CPUs will still be compatible. Multiple generations of motherboard can share the same socket too, so a Z67 motherboard can be replaced with a Z77 motherboard with no CPU compatibility problems.

If you are sure then I'd go and read the terms and conditions for the manufacturer's warranty to make sure they're abiding by their own terms for things such as like for like replacement and repair time.
#2
I had the same situation with CCL computers, had my part sent back to them and failed to inform me after 10 days the part was out of stock due to issues with MOBO so they gave me an upgrade and sent 3 days later.
#3
Thanks EndlessWaves, it`s that devil maker, that makes sure upgrading their CPU, involves upgrading the MOBO, l thought it might (although very rarely) you will think some bright spark at the office will check.
Yeah, needs to check the terms and specifically ask on phone if it will b like for like and was assured yes, so surprise getting a so called uograde that will cost me more in terms of new CPU.
#4
rtmlk
I had the same situation with CCL computers, had my part sent back to them and failed to inform me after 10 days the part was out of stock due to issues with MOBO so they gave me an upgrade and sent 3 days later.

Usually, this manufacturer don`t deal with customer directly, but you return to retailer, unfortunately retailer no longer trading, so l`m dealing with them, yeah that aspect of no one bothering to inform me that is out of stock (like you) until l contacted them takes the biscuit (l got one of their card, God help me, touch wood if that one dies, might as well be looking at writing it off)
#5
What cpu do you have as you may find the equivalent lower end current gen cpu beats it and can sell yours to cex for more than the new cpu
#6
CEX? if l was dying and the are the last resort, l wll welcome death.
One time l was desparate for cash and took my lightning card to them, l was offered and took £70, but the insult was,right in my face, they slapped £150 on it, at least, let me leave the shop, so l don`t know, how" You bent me over and buggered me":D
#7
Thanks to Endlesswaves, rtmlk and emodan for their input, appreciated.
So l emailed the manufacturer and politely pointed out that the replacement will requires a change from present socket to another, ie 4th generation (l checked their website and found something of the same range albeit the choice of 4th and 5th generation, hence l can choose and will leave me in good postion for the forseeable future.
l made a proposal of the model and hope it was considered, immediately got a reply back that it`s not instock but am l
willing to accept another model.
A quick check on guru3d indicated not only an excellent model, but the flagshmodel.
Just received an update that my shipment on it`s way, jus thought to keep you updated.
Moral of the story?To any one else (if you build pc, l promise if you have not, you will) reading this story, be reasonable in your demand, for instance out of stock gtx 970 does not equate demand of gtx titan lol, out of stock gtx 970 a reasonable request of gtx 980 or cheekily input maybe if they can in generousity consider gtx 980Ti (l know) to see what the fuss is all about the great card (and don`t forget to mention the manufacturer own brand) you will be surprised.
So happy ending and once again, thanks to the HUKDer`s above.
Closing thread.
#8
Closing

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