I gotta say, I am absolutely astounded that Virgin Media let me go after so many years as loyal customer, and didn't even try to keep me....at all!!!
On October 4th, after the 30 days notice period, my VM account became officially "disconnected" and I am now, no longer, a Virgin Media customer. I joined shortly after they changed from "United Artists" to NTL:Telewest, then Telewest:Blueyonder then Virgin Media.
Surely you need loyal customers to keep the £'s rolling in! If you're letting long term customers go to rival companies, go without trying to keep them, (as it seems), how the hell do you justify price increases, (either 2 or 3 times within 18 months), yet they're effectively losing money by customer loss?
Didn't even get a pass over to retention's, and have not even had a call or letter within the 30 day notice period. And apparently, as I've seen here, and other forums, this is not a new thing now!
Well, Sky have now won my custom. I am now saving average of £8pm, plus I have a streamlined service.
Poor show Virgin Media.