I have sold the game "Need for Speed: Hot Pursuit 2" (PC)
Listed here: http://www.amazon.co.uk/Need-For-Speed-Hot-Pursuit/dp/B00006I4WR
The buyer has received the item and he says "it crashes before the game opens. Seems defected. I have tried changing the compatibility and all still no luck"
The game is designed for Platform: Windows 95 / 98 / 2000 / Me / XP
The game no doubt would work on these operating systems.
I don't know how to approach this really, it's not a game designed for modern computers and the amazon product page states what operating systems it is compatible with.