Amazon doesn't want to replace jacket when arrived too small? - HotUKDeals
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Amazon doesn't want to replace jacket when arrived too small?

£0.00 @ Amazon
Hi On Friday I ordered a jacket for my miss on amazon lightning deal (size s), and it arrived the next day with prime delivery. Unfortunately the jacket is slightly too small so i wanted to exchange … Read More
Elbandito Avatar
2y, 6m agoPosted 2 years, 6 months ago
Hi

On Friday I ordered a jacket for my miss on amazon lightning deal (size s), and it arrived the next day with prime delivery. Unfortunately the jacket is slightly too small so i wanted to exchange it for size m.

I have tried chat and phone customer service and both said they can't exchange size?
Amazon, seriously? What's the biggie in changing size if item is too small? I was only offered a refund, and advised to reorder, but now jacket is like 50% more:(

Is there anything that can be done about it? She really wants the jacket:)
Thanks,
Mat
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Elbandito Avatar
2y, 6m agoPosted 2 years, 6 months ago
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Best Answer
No you can't do anything really

All Responses

(11) Jump to unreadPost an answer
Responses/page:
#1
No you can't do anything really
#2
Tough luck :(
#3
was the item faulty?

zip perhaps?
#4
no item is not faulty, even if it was they would only refund it i guess. Not exchange. Seems like she's gonna have to find another jacket. (Not that not I told her to take m rather than s :P)
Thanks for help anyway:)
#5
Use their online chat facility usually they are a lot more helpful.

Keep on bugging them it's always who you get through to and how nice that person is
#6
Thats the thing i tried chat and phone and both of them were unusually extremely unkind. They were always so helpful, yet not this time:(
#7
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201149770

You checked this above?

But if the price has changed, there's not much you can do.
#8
The secret to lightning deals is to order both sizes and then return one. Not much good to you at the moment but for future reference.

May be the coat would be ok if she lost a little weight? Make sure you have somewhere to run if you say that and or she is not holding a sharp object! :)
#9
There is a way but its kind of dishonest. Order the size medium with a different account and create a return saying you received a size small instead of a medium. Send the small one back. I almost guarantee they refund you.

You did ask and this is the only way.
#10
DistortedVision
There is a way but its kind of dishonest. Order the size medium with a different account and create a return saying you received a size small instead of a medium. Send the small one back. I almost guarantee they refund you.

You did ask and this is the only way.

Thats not a bad idea i can ask my cousin to do it;)

I am a bad person considering this:(

Edited By: Elbandito on Dec 02, 2014 01:29
#11
You can just create a new account yourself. Good luck and let us if it works out for you!

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