Thank you for your query regarding your BP640S
I am sorry to hear of the problems you are experiencing. After looking into your query, I can confirm that there is currently a software issue with this player which means it is unable to connect to wifi, unfortunately.
This will only be temporary and should be solved via a software update quite soon in the near future. It should be able to connect via LAN/Ethernet cable for now and you can also check for software updates using a LAN cable.
If you do not have one and you would like us to let you know when an update has been released to fix this problem or potentially send it out to you on a disc, please give us the following information so we can add you to a database for this issue:
Model number, serial number, Post code, first line of address and contact telephone number. We can then make a file for you and alert you when the update has been released.
You can provide this information by replying to this email by clicking the more questions link below.
I hope my email has answered your query and assisted youtoday; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email.
Thank you in advance.
LG Electronics UK Help desk
Shared Via The HUKD App For Android.