Any BT Engineers out there for assistance?????????? - HotUKDeals
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Any BT Engineers out there for assistance??????????

kyalion Avatar
8y, 2m agoPosted 8 years, 2 months ago
After suffering download speeds between 15kbps and 25 kbps for the last week, I finally rang Sky Broadband last night about this. The lady on the other end ran several tests and it was decided that the "faceplate" of our master socket is faulty, as when we used the "test" socket behind I managed to get about 2.5Mb bandwith.
I have now ordered off a popular auction website a replacement one, NEW NTE2000 ADSL FILTER, but am not confident enough to attempt to re-wire it.

Has anyone else had a similar experience? Are they easy or difficult to do? I have my Sky HD box hard wired into the same socket.

I would really appreciate any advice, and even more if someone was local and able to fit it for me, for a few drinks. I live in Warwickshire.

Thanks guys and gals.
kyalion Avatar
8y, 2m agoPosted 8 years, 2 months ago
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Responses/page:
#1
Looks like you just take off the original faceplate and put that in it's place. Personally I would have called BT and got the job done for free seeing as the master socket is their responsibility, but each to their own.
#2
Shengis
Looks like you just take off the original faceplate and put that in it's place. Personally I would have called BT and got the job done for free seeing as the master socket is their responsibility, but each to their own.


Well, I was told last night that BT would charge me over £100 for the socket (£13 off Fleabay) and a whole lot more to fit it. What worries me is the amount of wiring behind it.
#3
I beleive that the main socket within the building is the property of the customer, so it is worth removing the face plate to check the wiring because BT will charge you for any work within the property. If the fault is outside of the property BT will cover the costs.

Just check that the wires are connected to the plate and there is no dust etc on the contacts.

Steve
#4
Just unscrew the original faceplate and you will see six wires these are all colour coded so just note where each is fitted in your existing socket and then transfer them to your new one. Dont worry there isnt any dangerous voltages to get zapped by its only 50v or less, just dont go putting them in your mouth ;-)
#5
I had this problem last year. Other posters are right, anything inside is your responsibility. Would have cost £150 call out + labour charge!

I waited until I saw a BT openreach van near our house and asked the guy to take a look at the wiring for £30. He fixed it - both happy :thumbsup:
#7
steevieboy4u;3088767
Just unscrew the original faceplate and you will see six wires these are all colour coded so just note where each is fitted in your existing socket and then transfer them to your new one. Dont worry there isnt any dangerous voltages to get zapped by its only 50v or less, just dont go putting them in your mouth ;-)


You say that, I replaced a BT box last year with ADSL already running quite happily on it, only 2 wires were actually connected, the other 4 did nothing, I believe it was the blue & white ones (but I could be wrong).
#8



http://i17.ebayimg.com/08/i/001/0b/66/9679_1.JPG


Thanks Shengis for the help. Above is what I've ordered, ADSL NTE2000 Centralised Filter, which I believe will replace the current faulty NTE5 faceplate. What I'm not sure about, is where the wires go from the old one to the new one.
#9
It should be the same on the back as the old one. As Fat Bird said, you only really need 2 wires connected (think its 2&5).
#10
Shengis
It should be the same on the back as the old one. As Fat Bird said, you only really need 2 wires connected (think its 2&5).


I feel a bit of Dutch Courage coming on :oops:
I'm sure there are more than 2 or 3 wires at the back, but that's probably because of having the Sky HD box hard-wired in as well. Will have a more detailed look tonight, but if a man on the news is reported electrocuted in the Warwick area overnight, you know kyalion got it wrong :thumbsup:
#11
You may find this helpful....

http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html

Just don't rely on the colours being correct, they may or may not be depending on who wired it up ;-)
#12
For DIY you need this from Screwfix


IDC Insertion Tool

[RIGHT]http://www.screwfix.com/sfd/i/spacer.gif [/RIGHT]

Quickly and safely cuts and inserts cables into telephone accessories. Professional (BT-type) tool. Cable hooker and accessories opener.
http://www.screwfix.com/sfd/i/Only_.gif £7.99 http://www.screwfix.com/sfd/i/cat/59/p1439659_l.jpg









or a simpler version from Maplins at £2.49
#13
What you have purchased should be a direct replacement for the broken faceplate, there should be no need to even have to go anywhere near the wiring in the box.
It just plugs straight into the test socket and then tighten the screws.
#14
if you have any probs just drop me a message, you realise that if you have brought the ssfp as pictured your sky router has to be plugged into it at the nte can,t be used on any of the extention sockets.
#15
Hi...

As an Openreach engineer I can advise you that:

1. You should only get charged if the fault lies within any extension cable or piece of equipment that belongs to you...or if you/third party has obviously damaged the NTE/Master Socket or cable feeding it.

2. The wires requiring termination on the ADSL front plate will be exactly the same wires that are currently terminated on the existing NTE5 front plate. If you look closely you will see each termination point is numbered and this should correspond to a colour...however BT keeps changing the colour codes.

The most common extension wiring is 6 wire cable, where you should find the following colours terminated to the following numbers:

2...Should be Blue/White Stripe
3...Should be Orange/White Stripe
4...Should be White/Orange Stripe
5...Should be White/Blue Stripe

If you have an old type master socket with no removable front plate: 1 & 6 terminations would be 1...Green/White Stripe
6...White/Green Stripe.

If you have 4 wire cable the colour code for extension wiring is as follows:

2...Blue
3...Orange
4...Green
5...Brown

The cable that feeds the socket (that carries the dial tone on it should be terminated onto the back of the socket (NTE5) on the screw terminals and you should not need to touch this.

The idea of the front plate is, so that if you experience a fault with your telephone line...you un screw the front plate which disconnects any extension wiring (in theory) and then you plug your telephone directly into the test port (behind the front plate) If there is still a problem, then the likely hood is that either the socket,or the network cabling outside is faulty and therefore when an engineer comes you shouldn't be charged for the repair:thumbsup:. If the problem is resolved when you remove the front plate and plug into the test socket, the likelyhood is that the problem lies in your own extension wiring/equipment...and if you call out an engineer, you are more likely to be charged for the visit - this doesn't include fixing the fault by the way.:x

Hope this helps;-)

OR Engineer

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