Hey folks, not strictly a deal request but I think it fits in here.
Basically my O2 online contract has reached 12 months today, it was a basic peak tariff which I'd like to switch to an off peak 1000 tariff...O2 are usually fine for upgrades as they've normally offered me better deals than on the website but not this time. The N73 is free on this tariff online, they were wanting 150 quid for it if I upgraded which I immediately declined pointing out how much cheaper it was for a new tariff. Eventually they took it down to 60 pounds however I said to them I didn't see why I should have to pay a 60 pound penalty for upgrading. After being transferred numerous times, they said they couldn't do any better than 60 pounds so I have my 30 days notice and that was it.
Should I be able to get the same deal as for new customers or is that just not the way O2 work any more? If so I'll just order up a new contract but it seems daft given an upgrade would be cheaper for O2 as well as they just have to send a phone out.
Thanks for any advice,