Has anybody tested if an iPhone from John Lewis locks to the network of the first SIM used in it? - HotUKDeals
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Has anybody tested if an iPhone from John Lewis locks to the network of the first SIM used in it?

philipbradbury Avatar
8m, 6d agoPosted 8 months, 6 days ago
There is conflicting information on the Internet that only iPhones from the Apple Store and giffgaff are fully unlocked: i.e you can swap SIMS and networks at will and use UK or foreign SIMS interchangeably. Phones from other suppliers, such as John Lewis, are reported to lock to the first SIM inserted and stay locked.
I want to know if someone has, for example, first inserted a Vodaphone SIM and then an O2 SIM and found that either will work. If you were to put a "3" SIM in first it spoils the experiment as they apparently automatically unlock the phone. I want to buy an iPhone from John Lewis following a hot posting on HUKD and first connect it to giffgaff who use the O2 network, and later on use it in France, Austria and the USA with local PAYG, or borrowed SIM cards. Please try to avoid using the word Android in your reply and thanks, in advance, for any help.
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philipbradbury Avatar
8m, 6d agoPosted 8 months, 6 days ago
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I have purchased one from John Lewis and put in a Virgin mobile sim (which uses EE network I believe).
I have then tried a Three sim which also worked.

So phone doesn't lock to one network and phone is unlocked to all networks as described when sold.

Hope that helps.

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#1
Lots of people who have bought them from John Lewis have said they came unlocked. Besides which, John Lewis offer a no-quibble refund policy, so I'm not sure why you need to ask again!
#2
100% unlocked from John Lewis.
#3
I have to ask again, misterleoni, because the answers I am getting are merely quoting hearsay from the Internet. After a day searching I have found only one person, on avforums, who has posted actual results showing that an iPhone bought from a supplier, other than the Apple Store or giffgaff, has worked on networks other than that of the first SIM inserted. When further discussions on the AVforum revealed that he had used a 3 SIM before any of the others his test was neutralised. I have emailed John Lewis twice and they are still considering their reply. I telephoned John Lewis's technical team who forwarded my call to the "point of sale team" and the "point of sale" partner has arranged for someone who might know to call me back. I am still waiting for a reply to my emails and a return of my phone call - so John Lewis do not have this information at their fingertips. Have "lots of people" tried to use SIMs from different networks in their John Lewis iPhone - have you misterleoni, or do lots of people just pop in the SIM they are going to use for the next few years oblivious to the fact that they have actually locked their SIM free phone? I am aware of John Lewis's excellent customer service, no-quibble returns policy and extended warranty. I just want to know if there is proof that the iPhone will not lock to the Network of the first SIM inserted from a poster who has actually tested it rather than someone who has read all the conflicting information on the Internet and come to a conclusion based on nothing but a gut feeling based on that evidence.
#4
Why not just buy it and return it if it locks?

Re the Three thing - as far as I know putting a Three SIM in will still lock the handset to Three, though they will process the unlock for free. The ones bought directly from Three are unlocked. For proof of this, see the multiple Three locked iPhone 6S handsets available from Cex. I also saw one in the window of Game today. Cex check all handsets for SIM lock status as a matter of course.
#5
You ask why not just buy it and see if it locks? I initially want to use the iPhone 6S Plus on giffgaff which uses O2. In July I will buy a French SIM and Austrian SIM for use abroad. Later in the year I will buy a US SIM for a trip to the States. This procedure worked fine with my unlocked Nokia and iPhone 4. If nobody knows whether John Lewis's iPhones lock to the first network they see I shall have to carry out my own tests that will, possibly, result in the phone being returned as unsuitable for the purpose for which it was purchased, but I am asking the forum and John Lewis to give me as much accurate information as possible to prevent me having to waste time (and money activating an unwanted SIM) before I proceed.
Your point about 3 rather contradicts your support for the "lots of people who have bought them [iPhones] from John Lewis" and "said they came unlocked". Now "as far as you know putting a Three SIM in the handset" will lock it to Three. So I guess we should also conclude that putting an O2 SIM in first will lock it to O2 and putting an EE SIM in first will lock it to EE. Just the situation I am trying to protect myself against by asking for help on this forum from somebody, anybody, who knows what they are talking about.
#6
As stated before buy the phone and put your regular sim in. Then try another network sim. If it locks return it as not fit for purpose as u plan on using it to travel and it's locked and get your money back.
#7
I have purchased one from John Lewis and put in a Virgin mobile sim (which uses EE network I believe).
I have then tried a Three sim which also worked.

So phone doesn't lock to one network and phone is unlocked to all networks as described when sold.

Hope that helps.
#8
Ammo71
I have purchased one from John Lewis and put in a Virgin mobile sim (which uses EE network I believe).
I have then tried a Three sim which also worked.

So phone doesn't lock to one network and phone is unlocked to all networks as described when sold.

Hope that helps.


dont mind me asking, when did you buy iphone from them?
#9
Thank you Ammo71, just the informed answer I was hoping to get from somebody who has actually done the experiment and speaks from knowledge and experience. I shall go to Waitrose and collect my iPhone 6S Plus secure in the knowledge that it will work as I want it to do.
saphiryman asks "why buy it from them?" here are a few reasons:
1) John Lewis offer a two year warranty. This is backed by the most respected retailer in the country, other suppliers offer a one year warranty. This, alone is a reason for buying Apple products from them, even at full retail price. I think iPads have an even longer three year warranty.
2) John Lewis are offering the iPhone 6S Plus 64GB at a price of £619 everywhere else it is £699. This is the reason this thread is on HUKD - the offer is still going and receiving lots of heat - check it out.
3) John Lewis make profit selling iPhones (possibly not this one!) which is spread among the "partners" and supports their "Never Knowingly Undersold" policy, free cakes and coffee, informed and pleasant staff and well stocked stores. I guess that means a little less will be added to the bloated profits of the Apple Corporation, although I am fully aware that they will still get a massive cut and also benefit from the apps I purchase in the future.
4) I can collect the iPhone from a store four miles from my house, where I can relax with a freshly ground cup of free coffee. Or benefit from free delivery to my home.
5) If I don't like the iPhone because Apple are mean to the FBI, or Space Grey doesn't match my cat, I can return it with no quibbling, just the same as I can to the Apple Store.
6) ... others can fill in the blanks; I am of to Waitrose, SIM card in hand, to meet my iPhone 6S Plus and have a cappuccino - thanks HUKD for bringing to my attention an offer I would otherwise have missed.
#10
saphiryman
Ammo71
I have purchased one from John Lewis and put in a Virgin mobile sim (which uses EE network I believe).
I have then tried a Three sim which also worked.
So phone doesn't lock to one network and phone is unlocked to all networks as described when sold.
Hope that helps.
dont mind me asking, when did you buy iphone from them?


I purchased approx Oct, iPhone 6S


EDIT: just checked the warranty checker and it was November!

Edited By: Ammo71 on Mar 31, 2016 12:08: DATE UPDATE
#11
If its sold as unlocked it's unlocked by Apple can use any network
#12
I purchased mainly for the 2 year warranty. Just a heads up though.

If you have a issue with the phone and you go to John Lewis they will have to send phone for repairs to their centre, so in effect you will be without a phone for however long that takes!

Obviously you can still go to Apple in 1st year & they tend to swap out there and then BUT this then voids you John Lewis 2 year warranty as in this instance its a different phone to the one they sold you and they can't look up on Apples systems that the phone was swapped thus losing your 2 year warranty.

This is what the John Lewis customer service rep told me not had any dealing with first hand of this....yet!
#13
I am answering my own question if that is allowed.
An iPhone 6S Plus which I bought two days ago (29 March 2016) from John Lewis does not lock to the network of the first SIM inserted. I have proved this by testing it.
I did a lot of research, both on the internet and with John Lewis, and could not get a definitive answer. About 80% of Internet responses said an iPhone from anywhere other than the Apply Store or giffgaff would SIM lock to the first network. I had two phone calls from John Lewis both saying their iPhones were unlocked, but in two emails, also from John Lewis, one said the phone would lock to the first SIM and the other said he didn't know either way.
Protected by John Lewis's returns policy I bought an iPhone 6S Plus 64GB for £619 (one of HUKD's best postings). I have successfully connected to giffgaff .
Tempting fate I then inserted a new Three Network SIM and got a signal and text messages saying it was activated. So the John Lewis iPhones they sell today are SIM free and unlocked. They also have a two year guarantee.

Edited By: philipbradbury on Apr 01, 2016 15:47: spelling
#14
Ammo71
I purchased mainly for the 2 year warranty. Just a heads up though.

If you have a issue with the phone and you go to John Lewis they will have to send phone for repairs to their centre, so in effect you will be without a phone for however long that takes!

Obviously you can still go to Apple in 1st year & they tend to swap out there and then BUT this then voids you John Lewis 2 year warranty as in this instance its a different phone to the one they sold you and they can't look up on Apples systems that the phone was swapped thus losing your 2 year warranty.

This is what the John Lewis customer service rep told me not had any dealing with first hand of this....yet!


Yes but you do get email confirmation from apple to say the phone has been swapped out which states serial numbers of both new and old phone.
#15
boss911999
Ammo71
I purchased mainly for the 2 year warranty. Just a heads up though.
If you have a issue with the phone and you go to John Lewis they will have to send phone for repairs to their centre, so in effect you will be without a phone for however long that takes!
Obviously you can still go to Apple in 1st year & they tend to swap out there and then BUT this then voids you John Lewis 2 year warranty as in this instance its a different phone to the one they sold you and they can't look up on Apples systems that the phone was swapped thus losing your 2 year warranty.
This is what the John Lewis customer service rep told me not had any dealing with first hand of this....yet!
Yes but you do get email confirmation from apple to say the phone has been swapped out which states serial numbers of both new and old phone.


Thanks,
but John Lewis would not accept this they said....if anyone has done and tried that would be great to know as Apple warranty would be easier and quicker than John Lewis for 1st year then revert to John Lewis for 2nd year warranty!

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