Anyone else had an issue with F1autocentre at all? Had an issue today!! - HotUKDeals
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Anyone else had an issue with F1autocentre at all? Had an issue today!!

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Hi guys, I had a bit of an issue which I think has got me riled up. I called F1autocentre today to get a price for a battery for my car. I was quoted £72 for an 075 battery, so I said i'd look aro…
stephen2k5 Avatar
1m, 1w agoPosted 1 month, 1 week ago
Hi guys,

I had a bit of an issue which I think has got me riled up. I called F1autocentre today to get a price for a battery for my car. I was quoted £72 for an 075 battery, so I said i'd look around for some more prices and call back. The guy on the phone then send if I find a better price they'll match it. I went to eurocarparts as they have 30% off this weekend and an 075 battery would cost me £51 with the discount. I called them back and told them and he said is it a fitted price, to which I said NO which isn't an issue cos I could fit it myself. He said he'd match the price down to £50 and he'd have the battery within an hour (this was at 11am). I went out with the kids got home half 1 and called to see if it was there and i'd come and get it, to be told it wasn't yet but would be within half an hour. I went there for 2pm and the guy just asked for the keys and took the car in, fitted the battery which wasn't what i was expecting but not complaining, saved me a job. All paid up, got home, opened the bonnet to find they fitted an 063 battery!! I called them straight away and a member of staff said that the supplier recommended this battery for my car (this wasn't what I was told either on the phone or when they fitted it, I was told on the phone the 075 was the only one that came up). He said he'd speak to the manager and call me back! Got a call a few minutes later to say I should pop the car in tomorrow or when convenient and they'll put an 075 battery in! Has anyone else had an issue like this before with this company? I'm pretty miffed that if I hadn't of checked then they would've got away with it!!
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stephen2k5 Avatar
1m, 1w agoPosted 1 month, 1 week ago
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#1
it happens with batteries on vehicles its one of the oldest traders tricks in the game , ask them to price match costco , I doubt theyll compete
#2
tomminator
it happens with batteries on vehicles its one of the oldest traders tricks in the game , ask them to price match costco , I doubt theyll compete

Surely it's illegal practise? I mean it wasn't mentioned to me at all that it would be a less powerful battery
#3
stephen2k5
tomminator
it happens with batteries on vehicles its one of the oldest traders tricks in the game , ask them to price match costco , I doubt theyll compete
Surely it's illegal practise? I mean it wasn't mentioned to me at all that it would be a less powerful battery
I have known interpretational differences between different aftermarket suppliers, and within the capacity-spec range an 063 may not be significantly different to 075 and may actually overlap, although not so much physically. Genuine differences / mistakes can occur. The apparently no-quibble offer to swap-out for an 075 (at no additional charge?) seems reasonable. Worth checking that the rating of the 075 to be fitted is greater than you're existing 063, otherwise you'll be complaining that they gave you what you requested, but you have inadvertently requested an inferior spec!
#4
AndyRoyd
stephen2k5
tomminator
it happens with batteries on vehicles its one of the oldest traders tricks in the game , ask them to price match costco , I doubt theyll compete
Surely it's illegal practise? I mean it wasn't mentioned to me at all that it would be a less powerful battery
I have known interpretational differences between different aftermarket suppliers, and within the capacity-spec range an 063 may not be significantly different to 075 and may actually overlap, although not so much physically. Genuine differences / mistakes can occur. The apparently no-quibble offer to swap-out for an 075 (at no additional charge?) seems reasonable. Worth checking that the rating of the 075 to be fitted is greater than you're existing 063, otherwise you'll be complaining that they gave you what you requested, but you have inadvertently requested an inferior spec!

The 075 has a higher cca than they 063 and the amp is higher too? This was also the only product I was offered when I originally called as their computer only gave that as a product for my car. Also just fitting it free of charge raised some suspicion when I saw the 063 battery
#5
stephen2k5
AndyRoyd
stephen2k5
tomminator
it happens with batteries on vehicles its one of the oldest traders tricks in the game , ask them to price match costco , I doubt theyll compete
Surely it's illegal practise? I mean it wasn't mentioned to me at all that it would be a less powerful battery
I have known interpretational differences between different aftermarket suppliers, and within the capacity-spec range an 063 may not be significantly different to 075 and may actually overlap, although not so much physically. Genuine differences / mistakes can occur. The apparently no-quibble offer to swap-out for an 075 (at no additional charge?) seems reasonable. Worth checking that the rating of the 075 to be fitted is greater than you're existing 063, otherwise you'll be complaining that they gave you what you requested, but you have inadvertently requested an inferior spec!
The 075 has a higher cca than they 063 and the amp is higher too? This was also the only product I was offered when I originally called as their computer only gave that as a product for my car. Also just fitting it free of charge raised some suspicion when I saw the 063 battery
Was your 075 option from ECP the Lion @ 520CCA? Note that ECP list some 063 with same CCA, other souces have higher spec'd 063 CCA. But I understand and appreciate your sentiment.
#6
if your able to fit your own price one online get it delivered and save yourself the hassle
#7
Not battery related but.....

They put 4 year old tyres on my dad's car. When he question the "tyre fitter" who fitted them he said tyres don't have dates on. So he played along and asked to speak to a manager, who came out and said they don't have dates on.

So my dad pointed to the date stamped on the tyre! Then the response he got was tyres have a shelf life of 10 years and have just been sat new on the shelf for 4 years. My dad wasn't happy and wanted them changed, they had none his size in stock and is still waiting for a phone call from the manager 4 months on for them to be change.

They've lost our future custom
#8
The lion 063 is 40ah and 340cca where as the 075 is 60ah and 520cca. The battery they've fitted it a TAB 063 which has 44ah and 390cca. I just wanted what I asked for. I feel they have tried to get away with giving me a cheaper battery and quite sneakily too by fitting it when I said on the phone I'd do it myself.

Also feel the fact they didn't quibble when I asked to get what I wanted was more of a "we've been caught" sort of response and they were overwhelmingly nice about it

Edited By: stephen2k5 on Jan 22, 2017 16:27
#9
tomminator
if your able to fit your own price one online get it delivered and save yourself the hassle
It was more the fact I just wanted it sorted asap and they could get the battery today.
#10
I caught a garage charging for tracking when they hadnt even adjusted anything , they rely on clueless people then rip them off , a clerical error is the usual kind of excuse , how many dont check the work on cars has actually been done ? millions every year
#11
joecope , there was a coach crash a few yrs ago , it had about a 30 yr old tyre fitted and that's legal to do
#13
No experience of F1 Autocentres but had a similar thing happen to me last year at ATS, where they fitted a cheaper own brand tyres to the front of my car and charged me for the branded ones I had asked for. Didn't notice initially for a few days as I just paid got in the car and drove off, assuming they had fitted what they had been asked for and been charged for.
Bit of an argument with the manager a few days later who assured me that could not happen, but after showing him the tyres and the receipt he eventually said the fitter must of got confused and fitted the wrong tyres. They did replace the tyres but had to order the correct ones in for the following day, but nothing for the inconeveince of going back (twice) and having to wait again not even a sorry .
I now double check as far as possible anything that is done on my car before driving away, and would recommend everyone does the same.
#14
goldy12
No experience of F1 Autocentres but had a similar thing happen to me last year at ATS, where they fitted a cheaper own brand tyres to the front of my car and charged me for the branded ones I had asked for. Didn't notice initially for a few days as I just paid got in the car and drove off, assuming they had fitted what they had been asked for and been charged for.
Bit of an argument with the manager a few days later who assured me that could not happen, but after showing him the tyres and the receipt he eventually said the fitter must of got confused and fitted the wrong tyres. They did replace the tyres but had to order the correct ones in for the following day, but nothing for the inconeveince of going back (twice) and having to wait again not even a sorry .
I now double check as far as possible anything that is done on my car before driving away, and would recommend everyone does the same.

It's just cheeky and immoral. I'm definitely going to make sure I check and double check in future and luckily I'm not going to have any issues as far as I can see cos I spoke to them and they said they'll get the 075 battery I asked for
#15
Do everyone a favour and when you get an experience like this, leave a review on google for the garage in question.
#16
ktm666
Do everyone a favour and when you get an experience like this, leave a review on google for the garage in question.

I'm going to once I've got the battery I asked for lol. Won't do it before though
#17
they charged me for 4 wheel alignment but never touched it went to kwikfit and got a 2nd oppinion then sent a case to f1 regional manager. got my money refunded and the work sorted. the manager was fair but wonder how many people they try it on with!
#18
BobIzYaUncle
they charged me for 4 wheel alignment but never touched it went to kwikfit and got a 2nd oppinion then sent a case to f1 regional manager. got my money refunded and the work sorted. the manager was fair but wonder how many people they try it on with!

I am tempted to go higher for this. I feel I was blatantly ripped off from the fitting tactics. I said on the phone I could fit it myself but they
Didn't even ask me if I was going to fit it he just asked for the keys and went and fit it. Not really expecting dishonesty I didn't question it but when I got home curiosity got the better of me so I checked it out and saw the lower capacity battery
#19
What did it say on your receipt? Any mention of the type of battery on the receipt?
#20
Had a tyre fitted there a couple of weeks ago. The guy was a right miserable 'illegitimate child' but he did a good job for the agreed price.
#21
t_kaay
What did it say on your receipt? Any mention of the type of battery on the receipt?

No just says "battery" on it.
#22
No part number??
#23
Also what type of car and what size engine?
#24
Just move on, why waste time sending letters and making calls for nothing, these places are always the same. The only place I will take my car is to a main dealer, the reason, their front end customer services are usually very professional, plus you have a main dealer to go back to in the event of a problem. Kwik Fit etc, are all out to do one thing and that is make as much money from each customer that rolls in, they do not care about anything else.
#25
123batman321
No part number??

No quite literally says "battery"

Also my car is an Astra twintop 1.6 petrol
#26
aircanman
Just move on, why waste time sending letters and making calls for nothing, these places are always the same. The only place I will take my car is to a main dealer, the reason, their front end customer services are usually very professional, plus you have a main dealer to go back to in the event of a problem. Kwik Fit etc, are all out to do one thing and that is make as much money from each customer that rolls in, they do not care about anything else.

Well I'm just annoyed at quite blatantly being ripped off. I saw the signs in the shop that actually seem ironic now about how they are a family owned business who pride themselves on customer service etc etc. I didn't get what I had effectively paid for and the way they went about it has got my back up. Also, it proves a point that other people should be careful when dealing with such things themselves.
#27
stephen2k5
aircanman
Just move on, why waste time sending letters and making calls for nothing, these places are always the same. The only place I will take my car is to a main dealer, the reason, their front end customer services are usually very professional, plus you have a main dealer to go back to in the event of a problem. Kwik Fit etc, are all out to do one thing and that is make as much money from each customer that rolls in, they do not care about anything else.
Well I'm just annoyed at quite blatantly being ripped off. I saw the signs in the shop that actually seem ironic now about how they are a family owned business who pride themselves on customer service etc etc. I didn't get what I had effectively paid for and the way they went about it has got my back up. Also, it proves a point that other people should be careful when dealing with such things themselves.

I understand. But it won't make any difference. Just don't go there again
#28
stephen2k5
aircanman
Just move on, why waste time sending letters and making calls for nothing, these places are always the same. The only place I will take my car is to a main dealer, the reason, their front end customer services are usually very professional, plus you have a main dealer to go back to in the event of a problem. Kwik Fit etc, are all out to do one thing and that is make as much money from each customer that rolls in, they do not care about anything else.

Well I'm just annoyed at quite blatantly being ripped off. I saw the signs in the shop that actually seem ironic now about how they are a family owned business who pride themselves on customer service etc etc. I didn't get what I had effectively paid for and the way they went about it has got my back up. Also, it proves a point that other people should be careful when dealing with such things themselves.


I agree with most of what you say about kwik fit etc but main dealer? Owning an indepent and having been on alot of courses with people working for main dealers i know a fair bit about it

Peugeot for example were pushing staff to do a full service in 40 mins. Book time is 2 hours. You cannot service a car properly in 40 mins. Its also not uncommon for them to use the same oil in every car regardless if its the correct grade.

Dealer service history puts me off buyin a car just means its been half assed
#29
If anyone is interested, I lodged my complaint to the area manager who completed and investigation in record time lol.

My outcome is a full refund of the battery and £30 worth of vouchers to use at any one of their depots (I won't be using the one I used before and I'll probably use the voucher to get some parts)

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