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Has anyone had any luck returning a mobile phone to Argos?

£0.00 @ Argos
I bought my daughter a new mobile for Christmas, it acted up after the first month and now will not accept any memory card, it is a Bush and cost £139. I am fed up as I think they may try to fob me of… Read More
caroline777upnorth Avatar
2m, 3w agoPosted 2 months, 3 weeks ago
I bought my daughter a new mobile for Christmas, it acted up after the first month and now will not accept any memory card, it is a Bush and cost £139. I am fed up as I think they may try to fob me off. Has anyone had any luck with returning a mobile to Argos?
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caroline777upnorth Avatar
2m, 3w agoPosted 2 months, 3 weeks ago
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A quick tip here for ordering with Argos for some extra protection. If you reserve and pay in store you lose most refund rights (the 30 day thing is good will they have no obligation to refund). However if you order and pay online, even if you go to the store to pick up you are covered by the distance selling regulations I think for 7 days to return in an unused state.

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Responses/page:
#1
Why do you think they will try to fob you off ?
#2
A friend of mine had some issues with a mobile brought from Argos, I think they usually offer to send it to the manufacturer but I'm not sure about refunds.
#3
jco83
Why do you think they will try to fob you off ?
I had a very bad experience at carphone warehouse with a phone that broke when it was very new - I hate mobile phones it always seems like you get one that last 5 years or one that lasts 5 minutes. :(
#4
I had a Moto g 3rd gen that started having touchscreen issues and I returned it 2 weeks before the warranty ran out. they checked their computer system and said that I could get a refund. for more expensive/newer phones the may send it off for repair or replace it. I think it shouldn't be a problem for you.
#5
I took one back to Argos after a few days. the lady told me normally they don't refund, but replace it. she refunded anyway.
#6
Thanks.
#7
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.
#8
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.


Strange. For me Argos have been the easiest store to return opened / used items to. Just say it's faulty in one way or another and they offer replacement or refund options straight away. Took a car battery charger back last time - no questions asked.

However they did have some issues with returned devices which have camera functionality from what I remember. This is due to data protection rules, and the fact devices can't "fully" erase a file from he file system - it can still possibly be recovered using special techniques.
#9
myintranet
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.


Strange. For me Argos have been the easiest store to return opened / used items to. Just say it's faulty in one way or another and they offer replacement or refund options straight away. Took a car battery charger back last time - no questions asked.

However they did have some issues with returned devices which have camera functionality from what I remember. This is due to data protection rules, and the fact devices can't "fully" erase a file from he file system - it can still possibly be recovered using special techniques.


the last item i had problems with was a cylinder hoover i purchased for my elderly mum.
it was NOT excluded from the 16 day money back guarantee.
she tried it and the brush and suction made it almost impossible to push, it pretty much stuck to the floor.
i emptied it and cleaned it and it looked like new.
returned it to Argos and explained the situation.
was told i could not have a refund or exchange as it had been used and was now not in a condition to be resold !
i asked how the heck can i try a hoover without seeing if it sucked dust up ?
after arguing for about 30 minutes o left the store.
i then had to remove the fuse from the plug and return it to a different store and lie and say it didn't work to get a refund.
absolute nightmare lol
#10
I took mine back. no problem. even got to keep my free Google voucher lol
#11
i think a lot of the time its who you get when you return something.
some workers think they own the store !
i hate it when a worker uses the word "we"
we cannot resell this !!!
and i always have to say, "oh i didn't know it was a family business"
#12
Yes,I have had faulty phones before from Argos refunded. I have even stated certain faults and the store assistant never even checked the phone

Edited By: seanireland72 on May 05, 2017 00:49
#13
I returned a Samsung phone it went wrong when it was 9 months old and I told them the faults and I got a full refund
#14
lollypoplee
myintranet
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.


Strange. For me Argos have been the easiest store to return opened / used items to. Just say it's faulty in one way or another and they offer replacement or refund options straight away. Took a car battery charger back last time - no questions asked.

However they did have some issues with returned devices which have camera functionality from what I remember. This is due to data protection rules, and the fact devices can't "fully" erase a file from he file system - it can still possibly be recovered using special techniques.


the last item i had problems with was a cylinder hoover i purchased for my elderly mum.
it was NOT excluded from the 16 day money back guarantee.
she tried it and the brush and suction made it almost impossible to push, it pretty much stuck to the floor.
i emptied it and cleaned it and it looked like new.
returned it to Argos and explained the situation.
was told i could not have a refund or exchange as it had been used and was now not in a condition to be resold !
i asked how the heck can i try a hoover without seeing if it sucked dust up ?
after arguing for about 30 minutes o left the store.
i then had to remove the fuse from the plug and return it to a different store and lie and say it didn't work to get a refund.
absolute nightmare lol


As far as I was aware there is no money back guarantee at Argos unless you buy online if you have actually *used* the product. The guarantee is for unused items that can be put back up for sale as new. In this case you had actually rendered the item unsaleable as a new product (would you be happy receiving that?) and if I understand right, there was nothing actually wrong with the product other than that you chose one that was inappropriate.

I'm not sure why you expected a refund. Was there an actual fault? It sounds like you kind of ripped them off a bit - forgive me if I'm misunderstanding.

Edited By: misterleoni on May 05, 2017 07:58: Error
#15
Have to say that of late I've found Argos to be really good at returns, as long as they are reasonable.

In this case I'd ring and tell them you have already tried different cards, factory resetting the phone etc and that it has made you lose confidence in the brand, and that you would like to exchange it. You should be able to get a returns authorisation number that you can simply present at the checkout to save any hassle.
#16
I have a hit and miss experience with Argos when returning faulty products. Sometimes they insist on seeing the fault there and then and wont entertain it, even if it is a fault which takes time to manifest such as battery issues, whereas other times they just refund no questions asked. I think to some extent it depends on who is on the till at the time, but like others, on the whole, I dont like the Argos attitude to returns.
#17
I returned a phone to them a couple of years ago as it had touchscreen issues. They refunded me without any arguments.
#18
lollypoplee
myintranet
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.


Strange. For me Argos have been the easiest store to return opened / used items to. Just say it's faulty in one way or another and they offer replacement or refund options straight away. Took a car battery charger back last time - no questions asked.

However they did have some issues with returned devices which have camera functionality from what I remember. This is due to data protection rules, and the fact devices can't "fully" erase a file from he file system - it can still possibly be recovered using special techniques.


the last item i had problems with was a cylinder hoover i purchased for my elderly mum.
it was NOT excluded from the 16 day money back guarantee.
she tried it and the brush and suction made it almost impossible to push, it pretty much stuck to the floor.
i emptied it and cleaned it and it looked like new.
returned it to Argos and explained the situation.
was told i could not have a refund or exchange as it had been used and was now not in a condition to be resold !
i asked how the heck can i try a hoover without seeing if it sucked dust up ?
after arguing for about 30 minutes o left the store.
i then had to remove the fuse from the plug and return it to a different store and lie and say it didn't work to get a refund.
absolute nightmare lol


you used it that's why they wouldn't refund it. they can't resell it. why should they refund you.
#19
lollypoplee
i think a lot of the time its who you get when you return something.
some workers think they own the store !
i hate it when a worker uses the word "we"
we cannot resell this !!!
and i always have to say, "oh i didn't know it was a family business"

'we' can easily represent the entity they work for. It's probably your attitude that makes it hard for u to get refunds.
#20
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.


I'd love to have experienced this. but I never have, I have returned plenty over my life.
but go in strong, if you um or ah they will snap you.

took a tv back after 2 months just as it didn't get used, got a young un on customer service desk told him not impressed bought as a gift and now not working, already bought a replacement so you can refund my card.

2 minutes later walking out with 130 refunded.

don't let your self be fobbed off, it's not working then you can refund or replace. and don't let them tell you can only refund on gift card....
you paid cash/ card then that's how they refund you...

I've had that argument enough times.
I just get louder and louder until they just want me gone. lol. sorry but it's my money that I purchased from you it's faulty so I get my money back.
#21
ibblackberry1
lollypoplee
i think a lot of the time its who you get when you return something.
some workers think they own the store !
i hate it when a worker uses the word "we"
we cannot resell this !!!
and i always have to say, "oh i didn't know it was a family business"

'we' can easily represent the entity they work for. It's probably your attitude that makes it hard for u to get refunds.


excuse me but who are you to judge me ?
i have a very professional attitude and treat people like i expect to to be treated myself.
if i get respect i give respect.
#22
misterleoni
lollypoplee
myintranet
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.


Strange. For me Argos have been the easiest store to return opened / used items to. Just say it's faulty in one way or another and they offer replacement or refund options straight away. Took a car battery charger back last time - no questions asked.

However they did have some issues with returned devices which have camera functionality from what I remember. This is due to data protection rules, and the fact devices can't "fully" erase a file from he file system - it can still possibly be recovered using special techniques.


the last item i had problems with was a cylinder hoover i purchased for my elderly mum.
it was NOT excluded from the 16 day money back guarantee.
she tried it and the brush and suction made it almost impossible to push, it pretty much stuck to the floor.
i emptied it and cleaned it and it looked like new.
returned it to Argos and explained the situation.
was told i could not have a refund or exchange as it had been used and was now not in a condition to be resold !
i asked how the heck can i try a hoover without seeing if it sucked dust up ?
after arguing for about 30 minutes o left the store.
i then had to remove the fuse from the plug and return it to a different store and lie and say it didn't work to get a refund.
absolute nightmare lol


As far as I was aware there is no money back guarantee at Argos unless you buy online if you have actually *used* the product. The guarantee is for unused items that can be put back up for sale as new. In this case you had actually rendered the item unsaleable as a new product (would you be happy receiving that?) and if I understand right, there was nothing actually wrong with the product other than that you chose one that was inappropriate.

I'm not sure why you expected a refund. Was there an actual fault? It sounds like you kind of ripped them off a bit - forgive me if I'm misunderstanding.


so if you were in my position and you had purchased a hoover for an elderly parent, and you found it almost impossible to push due to the brush gripping the carpet so tightly and the suction so strong it was unusable, you would just put the hoover in the bin, say goodbye to £99.99 and go and purchase another one and HOPE this one was better !
dont talk stupid.
and just to add, i asked for a refund or exchange but was denied both. i did state this in the original post

Edited By: lollypoplee on May 05, 2017 11:19: added something
#23
lollypoplee
ibblackberry1
lollypoplee
i think a lot of the time its who you get when you return something.
some workers think they own the store !
i hate it when a worker uses the word "we"
we cannot resell this !!!
and i always have to say, "oh i didn't know it was a family business"

'we' can easily represent the entity they work for. It's probably your attitude that makes it hard for u to get refunds.


excuse me but who are you to judge me ?
i have a very professional attitude and treat people like i expect to to be treated myself.
if i get respect i give respect.


Well you seem to be judging everyone else so why not.
#24
Sounds like the issue is with the elderly parent rather than the vacuum cleaner. Maybe you should read the product information and purchased a less powerful one.
#25
miketheking14
Sounds like the issue is with the elderly parent rather than the vacuum cleaner. Maybe you should read the product information and purchased a less powerful one.


have you just come on here to try to wind me up !
the hoover she has now is actually more powerful than the original one from Argos.
how can someone guess the suction power and brush speed of a hoover without using it.
would you purchase a new car without taking it for a test drive, no of course you wouldn't.
#26
I use Amazon, mainly because they've been so good to me in regards to refunds. either full refund in some cases they let me keep the product and receive a full refund. I tend to use them more now. everything by them is normally covered by a 12 months warranty. and if it's really faulty I've had no issues receiving a refund from them.
#27
silverblueray
I use Amazon, mainly because they've been so good to me in regards to refunds. either full refund in some cases they let me keep the product and receive a full refund. I tend to use them more now. everything by them is normally covered by a 12 months warranty. and if it's really faulty I've had no issues receiving a refund from them.


completely agree, Amazon are fantastic and customer service is second to none
#28
I had used my phone for 3 weeks
it had extended returns because it was over Christmas
#29
lollypoplee
miketheking14
Sounds like the issue is with the elderly parent rather than the vacuum cleaner. Maybe you should read the product information and purchased a less powerful one.
have you just come on here to try to wind me up !
the hoover she has now is actually more powerful than the original one from Argos.
how can someone guess the suction power and brush speed of a hoover without using it.
would you purchase a new car without taking it for a test drive, no of course you wouldn't.
It doesn't matter. You surely read their T&C before buying and I'm sure it would have stated that only unused or fault goods can be returns.
It you didn't agree with these at the time of purchase, then you should have just walked away.
#30
just go back and state its faulty and that your contract is with Argos and not the Manufacturer, they may offer an exchange but you can ask for a refund for faulty goods
#31
Don't be tempted to buy any "Bush" products again.

This is not a proper brand, it used to be a company based in the UK that actually made things, but then they went bankrupt and Argos just bought the NAME and nothing else.

Now they just buy products from all over the world and stick "Bush" on them so you have no idea who made it, what the quality is like and so on.

Stick to known phone brand names like Samsung, LG, Sony, Motorola etc
#32
guilbert53
Don't be tempted to buy any "Bush" products again.

This is not a proper brand, it used to be a company based in the UK that actually made things, but then they went bankrupt and Argos just bought the NAME and nothing else.

Now they just buy products from all over the world and stick "Bush" on them so you have no idea who made it, what the quality is like and so on.

Stick to known phone brand names like Samsung, LG, Sony, Motorola etc


This is quite true. Argos owns the rights to the Bush brand now - it's basically a 'Matsui' - remember them??
#33
lollypoplee
miketheking14
Sounds like the issue is with the elderly parent rather than the vacuum cleaner. Maybe you should read the product information and purchased a less powerful one.
have you just come on here to try to wind me up !
the hoover she has now is actually more powerful than the original one from Argos.
how can someone guess the suction power and brush speed of a hoover without using it.
would you purchase a new car without taking it for a test drive, no of course you wouldn't.

There's no onus on retailers to provide a 'test drive' on anything for sale.

Possibly you should have asked on here for vacuum cleaners recommended for the elderly..?
#34
A quick tip here for ordering with Argos for some extra protection. If you reserve and pay in store you lose most refund rights (the 30 day thing is good will they have no obligation to refund). However if you order and pay online, even if you go to the store to pick up you are covered by the distance selling regulations I think for 7 days to return in an unused state.
#35
Happy ending - they weren't keen on refunding but were fine to swap it for something else - weird I know, anyway have a new Sony experia so hopefully this on will be OK. Thanks everyone.
#36
irishbaby
lollypoplee
argos are an absolute nightmare when it comes to returning things.
i don't think i have ever returned anything to argos without having an argument with their staff.
i honestly now pay more to purchase items from tesco rather than chance buying anything from argos in case it breaks.
tesco all the way for me. they are brilliant and never moan.
I'd love to have experienced this. but I never have, I have returned plenty over my life.
but go in strong, if you um or ah they will snap you.
took a tv back after 2 months just as it didn't get used, got a young un on customer service desk told him not impressed bought as a gift and now not working, already bought a replacement so you can refund my card.
2 minutes later walking out with 130 refunded.
don't let your self be fobbed off, it's not working then you can refund or replace. and don't let them tell you can only refund on gift card....
you paid cash/ card then that's how they refund you...
I've had that argument enough times.
I just get louder and louder until they just want me gone. lol. sorry but it's my money that I purchased from you it's faulty so I get my money back.
You sound a nightmare

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