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Has anyone ever purchased from this site SLRHUT.CO.UK?

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Is this site legit? Read More
pc_tech86 Avatar
5y, 5m agoPosted 5 years, 5 months ago
Is this site legit?
pc_tech86 Avatar
5y, 5m agoPosted 5 years, 5 months ago
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Best Answer
WARNING about SLRHut.co.uk


Hi,

They are bunch of con artist operating from the New York area.

Please see the reasons why I had to open a dispute case against SLR Hut with both my credit card provider and PayPal below. It's shocking how deceitful this company is. As there have been serious failings on multiple fronts, I numbered the reasons for clarity purposes below:

1. The camera bundle I ordered arrived in a damaged, open box with several items missing. The box bore signs of serious mishandling and was clearly subjected to severe physical shocks. The box was not packed properly and there was no label saying 'fragile' or 'handle with care'. (I have photographic evidence of this)

2. Despite what I was told before placing the order (by James Ext. 314), this camera's manufacturing warranty is NOT valid in the UK as it was shipped from the USA (I specifically asked about this during my initial phone call with SLR Hut as I had some reservations). Having spoken with several Canon dealers in the UK and service repair centres after the camera arrived, I was told that they would not service my new equipment yearly free of charge as promised by SLR Hut as it was not imported to the UK by Canon nor they would repair manufacturing defects free of charge here in the UK under the warranty. I would like to add that no manufacturing warranty covers accidental damage (very likely sustained during the shipping as the box was clearly subjected to severe physical shocks...).

3. To date, and despite multiple requests, I still have not received the warranty in writing - not knowing even such basics such as the dates it is valid from and to...

4. I have never received any itemised receipt / proof of purchase from SLRHut - which again, I requested on multiple occasions

5. The body of my new camera arrived in a Canon box that belongs to the same camera model but with a different kit and the body number of the camera I received does not even correspond with the body number on the box!

6. I was made to believe that the battery charger has UK pins and is fully compatible (again, I specifically asked James about this before placing the order) - whereas the battery charger I received comes with different pins, therefore it is of absolutely no use to me.

7. The two lenses that were part of the bundle arrived in white product boxes, not the original Canon boxes.

Be warned that after you place an order, SLR Hut will send you an automated message asking you to urgently call them ‘’Thank you for shopping with us. We tried calling you on the phone number you provided but were unable to reach you. To ensure your order ships in a timely manner please contact james at 02035 149 372 Ext: 314.’’ This itself was a lie as nobody from SLRHut had ever tried to call me. This is a sales trick on their part so that you call them (and spend a long time on hold while doing so) just for them to do their best to employ hard-sell techniques to make you buy the warranty and products of inferior quality such as no name batteries you can get much cheaper elsewhere if you were willing to take the risk.

They seem like a bunch of highly deceitful and unscrupulous people. All the trickery starts with them pretending to be a genuine UK company - with their co.uk domain and UK Phone numbers; however, the calls get re-directed to the USA. They have absolutely no UK presence whatsoever, are not registered with the Companies House, and as such they do not pay any UK taxes and all the orders are considered imports.

SLR Hut clearly failed to fulfil its contractual obligations and now wants me to ship the camera bundle back to the States at my own expense.

With regards to the mis-sold extended warranty, SLR return policy says ''Extended warranties which are purchased are strictly non-returnable and non-refundable due to the fact that each warranty is preregistered with the product serial number of the item purchased.''

SLR Hut also states the following ''Please note: Our costs (not the price you paid) to ship the package as well as any associated Duties are non-refundable and will be subtracted from total before any refund is issued.''

About reviews:

I posted a honest review (the above) on TrustPilot, furnishing TrustPilot with a proof of purchase as requested; however, this review was taken down - without any explanation (Please note this review was in accordance with the TrustPilot charter and did not breach any of their rules). TrustPilot refuses to tell me why the review was taken down.

I also posted the above on SLRHut's Fb page. This review was taken down. A friend of mine who commented on my negative post, enquired why his comment was taken down and they told him that the original posting was from a fake Fb account (i.e. my personal account that I have had for years!) Why would anyone go to the trouble of creating a fake Fb account just to post about their negative experience? I have been following SLRHut's Fb page since to find out that they delete all unfavourable reviews posted there.

As I found this odd to say the least, I did some research to find that they very likely hire people to write fake reviews. If you click on the profiles of the people writing the reviews you can see they have never written any other reviews. On the other hand, the people who posted bad reviews, have other reviews on Trustpilot. Why register for a TrustPilot account and only ever submit 1 review? Why are all the reviews similar? There is also no normal distribution.

I have a reason to believe that the SLRHut is submitting fake reviews to TrustPilot and doing their utmost to suppress genuine reviews. They are a company that is breaking the law in the UK by mis-selling useless warranties to customers in the UK and giving false assurances that these warranties are valid when in fact they are not.

Disturbingly, they have developed a system of referring people who are in doubt about purchasing their products are "too-good-to-be-true prices" to the TrustPilot site, and quote the reviews on TrustPilot as a guarantee that they are safe to do business with.

This would not seem to be the case. There are websites and blogposts out there that suggest the review picture of this Company is very different from what UK TrustPilot portrays. Former customers site, mis-sold useless warranties, receiving used and damaged goods, incomplete packages, and fake office addresses as just a a few causes for concern.

I would suggest that TrustPilot suspend all reviews on SLRHut and take the page down until the reviews posted online are independently verified. Otherwise you will be unwitting accomplices in what is clearly a scam.

Phone call:

SLRHut called me several days after they stopped answering my emails (and they never addressed the points I raised in them anyways). This call was unscheduled and it caught me out of the house late in the evening. In the beginning of the conversation, I furnished the customer service rep called Kyle with the information that I literally had only about a minute after you told me that the phone call would take 'a minute'. The sales rep was very pushy and said they want to settle everything by sending me the missing items (I was under the impression they were dispatched in the meantime as I received an email confirmation) and boosting the replacement memory card to 64GB (something already promised to me in their effort to make me change my mind). He also told me that I was wrong about the warranty and that a place in Bedfordshire (!) will do all the repairs and the yearly servicing for free - and if not, he personally would pay everything from his own pocket (even if he leaves the company) (!!!). (I know, this really begs belief...) I told him that the bottom line is that they did not fulfil the contract and as they failed on multiple fronts, I have absolutely no more trust in the company and want a full refund - with them arranging for a courier to pick up the order at no extra expenses to me as stated in my previous email correspondence. The phone call got cut off as my battery ran out and I received the following email after that: ''Bela, Thank you for speaking with me, even though you very rudely hung up on me... .'' This level of unprofessionalism and passive-aggressive conduct is just beyond belief and SLRHut clearly employ scare tactics. The customer service rep said several times on the phone that it is unfair to them I want to return the order and ask for a full refund! ...

PLEASE DO STAY AWAY FROM THIS COMPANY!

They are bunch of con artist operating from the New York area and apparently there are quite a few companies like this. A company like this clearly needs to be reported to Trading Standards and ActionFraud.

All Responses

(106) Jump to unreadPost an answer
Responses/page:
Page:
#1
#2

http://whois.domaintools.com/

do it yourself and see what you reckon
#4
looks like they ship from america
#5
SLRHut Contact Information: http://slrhut.co.uk/contacts-index/
Address: Unit 17, 336 Kennington Ln, London, SE11 5HY
This one looks a bit dodgy as address is SE 11 with 0203 phone number.
It's a London address but with UK Phone Number:as +44 203 514-9372

This one looks a bit dodgy as address is SE 11 with 0203 phone number.

Also read this:
http://www.avforums.com/forums/camcorders-video-editing/1483302-anyone-used-slrhut-co-uk.html
http://forums.dpreview.com/forums/readflat.asp?forum=1018&message=39197106&changemode=1
#6
I've been looking for a Canon 600D, the price on slrhut looked good but then when you go to checkout the tax is added which increases it a lot. Did a quick search and found some info which showed their supposed UK office on Google maps, its just a mailbox centre.

blog.photo3.co.uk/2011/12/is-slrhut-scam-slrhutcouk-reviews.html
#7
SLRHut Store Hours
Monday to Thursday: 2.30pm to 11.30pm BST
Friday: 2.30pm to 08.00pm BST
Sunday: 3.00pm to 11.00pm BST

What strange opening hours too, who works those hours?!?
#8
mikeyblue
I've been looking for a Canon 600D, the price on slrhut looked good but then when you go to checkout the tax is added which increases it a lot. Did a quick search and found some info which showed their supposed UK office on Google maps, its just a mailbox centre.

blog.photo3.co.uk/2011/12/is-slrhut-scam-slrhutcouk-reviews.html


I'm also in the market for 600D with 18-55mm lens.
I would definitely keep away from SLR hut.

Please read these links:

http://www.avforums.com/forums/camcorders-video-editing/1483302-anyone-used-slrhut-co-uk.html

http://forums.dpreview.com/forums/readflat.asp?forum=1018&message=39197106&changemode=1

The best prices I found with UK specification are available from:

Cecil Jacobs (Quidco showing 3% cash back) (TCB showing 3.09% cash back)

http://www.jacobsdigital.co.uk/search.aspx?SearchTerm=Canon+600D

Or

Jessops (Quidco showing 6% cash back) (TCB showing 4.04% cash back)

http://www.jessops.com/Directory/catalogue.ashx/$s=Canon%20600D

Both quote £599.95 (less £40.00 cash back from Canon) = £549.95

Good Luck in your quest.
#9
#10
STEVEN ASSOULIN

Registrant type:
Unknown

Registrant's address:
ATTN insert domain name here, care of Network Solutions, PO Box 459
Drums
PA
18222
United States

Registered through:
Network Solutions, LLC
URL: http://www.networksolutions.com

Registrar:
Key-Systems GmbH t/a NETWORKSOLUTIONS [Tag = NETWORKSOLUTIONS]
URL: http://www.networksolutions.com

Relevant dates:
Registered on: 22-Mar-2011
Renewal date: 22-Mar-2013
Last updated: 30-Dec-2011
#12
Thanks for the replies. It seems they add duty on at checkout so the prices aren't as good as they look...
#13
greenmachine12
SLRHut Store Hours
Monday to Thursday: 2.30pm to 11.30pm BST
Friday: 2.30pm to 08.00pm BST
Sunday: 3.00pm to 11.00pm BST

What strange opening hours too, who works those hours?!?

East Coast USA - GMT-5 hours
#15

Thanks for that but am looking at anybody with purchase experience as these guys literally took the fight to the director on his grammar mistakes :p
#16
This is too cheap £461.99 for an 18-200? I paid over 6ton from jessops not so long ago?
[mod][Mod Team]#17
Sign on the door says something like:

Need a business or personal address? Make 336 Kensington Lane your address!


http://maps.google.co.uk/maps?q=SE11+5HY&ll=51.486316,-0.11992&spn=0.000265,0.00142&hnear=London+SE11+5HY,+United+Kingdom&gl=uk&t=h&z=20&layer=c&cbll=51.486316,-0.11992&panoid=SD7l8SL3Q0EHJ5nLYKB8Rg&cbp=11,349.48,,1,6.82

Not much shown on a whois lookup either

http://whois.domaintools.com/slrhut.co.uk

Personally I'd avoid them
#18
You realise that the prices don't include import duty?
Once you get to checkout the price usually goes up to the same as anywhere else.
#20
expire plz
suspended#21
It doesn't look like they exist at the address they state. Be very careful.
banned#22
jonny619447
It doesn't look like they exist at the address they state. Be very careful.


or in other words.

Avoid.
#23
Seems legit according to >>THIS<< thread
suspended#24
D_G
jonny619447
It doesn't look like they exist at the address they state. Be very careful.

or in other words.

Avoid.

Yes, they should be next to the chip shop, but they are not.

http://i48.tinypic.com/2it0vht.jpg
suspended#25
harlzter
Seems legit according to >>THIS<< thread

You have linked to this thread, lol
#26
Just looked on the website once they add duty it's not as competitive
#27
jonny619447
D_G
jonny619447
It doesn't look like they exist at the address they state. Be very careful.

or in other words.

Avoid.

Yes, they should be next to the chip shop, but they are not.

http://i48.tinypic.com/2it0vht.jpg

Probably operating out of the van....
#28
jonny619447
harlzter
Seems legit according to >>THIS<< thread


You have linked to this thread, lol

That was the point lol
suspended#29
harlzter
jonny619447
harlzter
Seems legit according to >>THIS<< thread

You have linked to this thread, lol
That was the point lol

oooops, Ok, lets delete our posts. X)
suspended#30
amit1uk
Just looked on the website once they add duty it's not as competitive

Even less competitive if nothing turns up. :|
#32
Once you add to basket a 'duty' fee of £69.99 appears.
#33
calmacuk
Once you add to basket a 'duty' fee of £69.99 appears.

Just noticed that?
The duty is vat bit of a sly one that
#34
Don't do it.
#35
Not a chance now,

That old saying again

If it seems to good to be true, chances are.....................


Sorry folks move along - nothing to see here.
I've mailed the company suggesting they add the VAT on the advertised price.

Edited By: sc0ttdj on Jun 20, 2012 16:11
#36
The Address is a mail box, Avoid!
Click
#37
sc0ttdj
calmacuk
Once you add to basket a 'duty' fee of £69.99 appears.


Just noticed that?
The duty is vat bit of a sly one that

they are imported from US i think so not quite same stock as uk retailers maybe warranty issues etc?
#38
I Emailed SLRHut to ask them why the VAT wasn't reflected in the screen price. this is the reply

"Scott,

I understand your concern however, you can see the actual amount that you have to pay before you checkout, while the items are in a cart.
Best Regards,
SLRHut"

My reply:
"I understand you see the ACTUAL amount when you checkout, but should you not see the full price when deciding to buy the item instead of thinking you got
a bit of a bargain then getting hit by VAT that should have been reflected in the screen price in the first place.

Just wondering how many customers you have lost advertising a false and misleading price

Regards"

My advice - Stay away....
#39
The reviews are pretty good:
http://www.trustpilot.co.uk/review/slrhut.co.uk

But, they are a yank company hiding behind a .co.uk domain - personally I never like that.
The registration address is a PO Box - always one to avoid !
I'm sure Nominet would be very disapproving ;)

As you've already found out, you need to add VAT/sales tax to their prices ... plus, you may get caught for import duties.
#40
Haven't heard good things about them oO

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