I bought a house which was a brand new build 7 years ago and it came with a 10 year NHBC guarantee.
Now my problem is that i have mice entering the property and we have narrowed it done to some poor building work under and behind the sink unit and cupboards, basically there is a big hole in the floor where some pipes come in and the plastering hasn't been finished properly, leaving gaps.
I have tried contacting the builders but i'm not having much success and so my next step is the nhbc which i am in the process of contacting.
Thing is i'm not sure if this will be covered and it's going to be a major job to remove the kitchen units to put the job right.
Has anyone had any experience with the nhbc and how likely is this to be covered?