I placed an order on the 12 December at 10pm at 3am on the 13th December i get a dispatch notification for one of the items ... with no tracking information and with note of On or before 20th December *
So everything pretty much has turned up. one of the mine largest items with the note of on or before the 20th no sign of and no one at the company can even tell me which courier was used or a tracking number other than it was dispatched.
I contacted them to query all of this and they said "please allow up to 30 days for delivery after that we will investigate" so ok you want me to wait until 12th January for christmas presents ordered! before you will find any information for me!
They've annoyed me even more so because another item i ordered which was supposed to arrive next day arrived yesterday 19th December! item shows on their site ashttp://www.iwantoneofthose.com/merch-memorabilia/titan-vinyl-buffy-the-vampire-slayer-spike/11204066.html
And the item their selling and dispatching ishttp://unboxingrocks.com/wp-content/uploads/2015/08/spike-titans-vinyl-figure-july-horror-block.png
Which is completly different, Iwoots response is to return the item for a refund or they will investigate after 30 days!!!! now if they had of just delivered the item on the 14th as stated i could have sorted this out but instead using yodel and delivering 5 days after stated date and 5 days before christmas there's no possible way of sorting.
So yeah i feel like their trying to say somehow its my fault as i should have placed the order 30 days before i required the items, they don't even seem to want to give me simple information such as courier or tracking numbers and yet i spent over £140! in my first order with them and the items were excluded from using discount vouchers only found out after placing order that they have a hidden exclusion list! which you must manually search page by page.