Has anyone returned a product from AO? - HotUKDeals
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Has anyone returned a product from AO?

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Anyone returned a product from AO.com that they have used but also within 14 days? I've been told they charge a restocking fee if it has been used, although I did purchase this item with the six month… Read More
luke279 Avatar
10m, 5d agoPosted 10 months, 5 days ago
Anyone returned a product from AO.com that they have used but also within 14 days? I've been told they charge a restocking fee if it has been used, although I did purchase this item with the six months finance option. I can see how they could charge a restocking fee by just taking it off the refund, but could they charge my card directly for the return as I purchased via finance meaning there isn't anything to refund?

Cheers.
luke279 Avatar
10m, 5d agoPosted 10 months, 5 days ago
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#2
Also read this
https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/
Not sure about the restocking fee but if you call Citizens Advice Consumer helpline on 03454 04 05 06 they can answer your queries.
#3
You'll have to pay for return delivery as well, if it's not faulty.
#4
restocking fee were illegal last I checked but new Jericho after brexit so not sure

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