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Anyone has T-mobile complaints department email, or any email for that matter

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I really need to complain to T-mobile asap via email, as I have call recording and email screenshot attached. But I can't find any emails at all. I can't believe such a multi-national company won't ha… Read More
TheShadowWalker Avatar
3y, 8m agoPosted 3 years, 8 months ago
I really need to complain to T-mobile asap via email, as I have call recording and email screenshot attached. But I can't find any emails at all. I can't believe such a multi-national company won't have one displayed.
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TheShadowWalker Avatar
3y, 8m agoPosted 3 years, 8 months ago
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Responses/page:
banned#1
[email protected]
banned#2
T-MOBILE UK EMAIL ADDRESS:
[email protected]
[email protected]
[email protected]


Try them as well, only googling which you could do yourself, but worth a try.
#3
Go into store, T-mobile retail nearest to you. Politely ask for help with your query/problem.They will probably brush you off initially and say that they aren't able to help you but if you persist and If that fails, then i suggest plan B, just scream blue murder! Just be persistent....

I reckon they'll take you to one side and phone a very special number and try to get things sorted and cleared up for you. They can do it for sure, i've done it myself in the past.
#4
Curious about your complaint.. please share.
#5
TheGimp
Curious about your complaint.. please share.

Me too... I have had so many issues with them myself recently :(
#6
tmobile are c**p, had a pay as u go tmobile sim worked brilliantly got a 24month contract and bam never got signal. complaints department arnt that good either always american. i honstly recommend going in to your local shop and have a go at the manager thats the only way things seem to get done. but be polite as they can and will help you.
#7
Ok, I'm not going to gel
#8
Ok I'm not going to be much help at all, but all I can say is get out as soon as you can. I recently had a pretty simple unlocking related problem and have literally spoken to an American, a Canadian, 2 from the Philippines, another American until I finally snapped. Fortunately I spoke to the head of customer relations and she was fantastic. I'm worried that if I give out her email, she will either change it or stop being as ridiculously helpful as she has been. Any problem and she is now my go to woman. But t-mobile is generally disgusting whenever you need some gel
#9
help
#10
TheGimp
Curious about your complaint.. please share.

Pr3cious18
TheGimp
Curious about your complaint.. please share.
Me too... I have had so many issues with them myself recently :(

Upgrading issues. Basically they told me I won't get charged Early Termination Fee, which I did, leading to loss of Cashback redemption of £200+. Then after upgrade, they said they'd remove the ETF, but still charged me anyway. And other false promises...making me lose so much money (since this is on two contracts). I've just written a 3 page letter in chronological order
with all the relevant call recordings and email letter to save the hassle of speaking to someone (as I'm being honest here, most of the Customer Service agents seem to be pretty stupid). I really don't want to spend more time being in a T-mobile shop talking to what will be probably the 15th person. Also, my dad went into our town's Tmobile shop before and since he's quite old and asks a lot of basic questions, the manager actually told him to F off...(I wasn't there, otherwise things would have escalated). But I guess I'll have no option. Will try emailing at the same time as I prefer to get in contact to someone higher up in HQ.

Just wondering if anyone who actually did complain to T-mobile has an email that they managed to get a reply from. Since the email would involve my account details I don't want to fire it off to 10 different t-mobile emails I found online.
#11
hbomb
Ok I'm not going to be much help at all, but all I can say is get out as soon as you can. I recently had a pretty simple unlocking related problem and have literally spoken to an American, a Canadian, 2 from the Philippines, another American until I finally snapped. Fortunately I spoke to the head of customer relations and she was fantastic. I'm worried that if I give out her email, she will either change it or stop being as ridiculously helpful as she has been. Any problem and she is now my go to woman. But t-mobile is generally disgusting whenever you need some gel

Read what I just posted. Could you just please PM me the email (or let me know as how you managed to obtain the email)? As I'm in a similar boat as you, I'm so **** off. It's wasting my time, money, and causing me a lot of stress.
#12
Well worth going to the exec office level, I had a complaint with Orange about Orange Swapables, contacted them and they've offered a reduction in the plan for the remainder of my contract (2 years), still negotiating for a bit more. It all goes through EE now I believe (my complaint does)
#14
JoshJoshJosh
Well worth going to the exec office level, I had a complaint with Orange about Orange Swapables, contacted them and they've offered a reduction in the plan for the remainder of my contract (2 years), still negotiating for a bit more. It all goes through EE now I believe (my complaint does)

I did, all I could find was Olaf swantee's email which I have done. But so far no reply (not even an automated one). Can't seem to find any other exec level emails, or any emails at all for that matter
#15
dbhoy
T-MOBILE UK EMAIL ADDRESS:
[email protected]
[email protected]
[email protected]


Try them as well, only googling which you could do yourself, but worth a try.

Thanks, will try the last two emails, as I can't figure out what department mtdmob would be.
#16
Let me know how you get on with that one, if no luck I'll pm you the specific manager's one. But she's been ill lately and this has been a pretty good alternative.
#17

Thanks! I tried [email protected] and got an automated reply that it's not working anymore so I had to either call or post a letter. Will try what you posted. Think I have 3 emails to CC now. Really hope they can give me some sort of compensation. Their FB/Twitter are so useless as well...
#18
TheShadowWalker
JoshJoshJosh
Well worth going to the exec office level, I had a complaint with Orange about Orange Swapables, contacted them and they've offered a reduction in the plan for the remainder of my contract (2 years), still negotiating for a bit more. It all goes through EE now I believe (my complaint does)

I did, all I could find was Olaf swantee's email which I have done. But so far no reply (not even an automated one). Can't seem to find any other exec level emails, or any emails at all for that matter

Yeah, Olaf was the one I used, I emailed on the 11th, didn't get an autoreply but they tried to phone me twice this morning and then just sent an email response as I didn't answer.
#19
hbomb
Let me know how you get on with that one, if no luck I'll pm you the specific manager's one. But she's been ill lately and this has been a pretty good alternative.
Ah cheers mate! That's so nice of you. I just want to get this nightmare over and done with. Will let you know!
#20
JoshJoshJosh
TheShadowWalker
JoshJoshJosh
Well worth going to the exec office level, I had a complaint with Orange about Orange Swapables, contacted them and they've offered a reduction in the plan for the remainder of my contract (2 years), still negotiating for a bit more. It all goes through EE now I believe (my complaint does)

I did, all I could find was Olaf swantee's email which I have done. But so far no reply (not even an automated one). Can't seem to find any other exec level emails, or any emails at all for that matter

Yeah, Olaf was the one I used, I emailed on the 11th, didn't get an autoreply but they tried to phone me twice this morning and then just sent an email response as I didn't answer.

Awesome, so it still works. Was it this email [email protected] ? If so I'll wait a couple more days.
#21
TheShadowWalker
JoshJoshJosh
TheShadowWalker
JoshJoshJosh
Well worth going to the exec office level, I had a complaint with Orange about Orange Swapables, contacted them and they've offered a reduction in the plan for the remainder of my contract (2 years), still negotiating for a bit more. It all goes through EE now I believe (my complaint does)

I did, all I could find was Olaf swantee's email which I have done. But so far no reply (not even an automated one). Can't seem to find any other exec level emails, or any emails at all for that matter

Yeah, Olaf was the one I used, I emailed on the 11th, didn't get an autoreply but they tried to phone me twice this morning and then just sent an email response as I didn't answer.

Awesome, so it still works. Was it this email [email protected] ? If so I'll wait a couple more days.

Yep. Good luck :)
#22
JoshJoshJosh
TheShadowWalker
JoshJoshJosh
TheShadowWalker
JoshJoshJosh
Well worth going to the exec office level, I had a complaint with Orange about Orange Swapables, contacted them and they've offered a reduction in the plan for the remainder of my contract (2 years), still negotiating for a bit more. It all goes through EE now I believe (my complaint does)

I did, all I could find was Olaf swantee's email which I have done. But so far no reply (not even an automated one). Can't seem to find any other exec level emails, or any emails at all for that matter

Yeah, Olaf was the one I used, I emailed on the 11th, didn't get an autoreply but they tried to phone me twice this morning and then just sent an email response as I didn't answer.

Awesome, so it still works. Was it this email [email protected] ? If so I'll wait a couple more days.

Yep. Good luck :)

Cheers mate! :)
#23
#24
This has got to be the poxiest I have ever dealt with. I am on payg, which I thought meant pay as you go, but lately they just keep suspending my services for no reason. Getting legal advice and switching A. S. A. P.
#25
I put on a 30 days internet and its not working and I'm trying to call costumer service and it says I don't have enough credit!! Why??
#26
has anyone had a response from any compliant, I have complained via email to Chief executive regards to t mobile and they way they are treated me at the min but has yet nothing, but when i ring i get passed from pillar to post, mybe i should pass them from pillar to post around my house when they ring me for payment of bill see how they like it! enough people live in my house.

all i want is my issue resolved yet they not intrested can anyone suggested any other way in getting their attention really frustrated with them now !!!
#27
cazmin3711
has anyone had a response from any compliant, I have complained via email to Chief executive regards to t mobile and they way they are treated me at the min but has yet nothing, but when i ring i get passed from pillar to post, mybe i should pass them from pillar to post around my house when they ring me for payment of bill see how they like it! enough people live in my house.

all i want is my issue resolved yet they not intrested can anyone suggested any other way in getting their attention really frustrated with them now !!!
christy225
I put on a 30 days internet and its not working and I'm trying to call costumer service and it says I don't have enough credit!! Why??

I don't remember which email, but one of the suggested emails on here worked for me. They gave me a ring and we had a discussion and sorted it out.

Maybe try writing on their FB or Twitter page

Edited By: TheShadowWalker on Nov 04, 2014 22:00
#28
hbomb
Let me know how you get on with that one, if no luck I'll pm you the specific manager's one. But she's been ill lately and this has been a pretty good alternative.

Please can you PM me the managers email too? I have been through exactly the same process as you and have got nowhere.

Many thanks.
#29
im not happy with the way you run your internet when tell a customer they have unlimited internet that is what it should be
but you slow it down the user reaches 100% that is not right unlimited means unlimited T-Mobile needs to get it together
I never had this problem with clear get it together if you don't like this email to bad iam about to cancel my service with tmobile because of misleading info the way you conduck your service every body should stay a way from t mobile
#30
Tonight or I should say last night I called TMobile Customer Service. I say last night because I just got off the phone with them at 5;40 AM! Almost 4 hours of being hung up on by more than one CUSTOMER SERVICE REPRESENTATIVE, bounced all around the globe, being put on terminal hold and being patronized. I called to disconnect service ONE of the two phones I have and apparently that is beyond the capacity of these people. They disconnect both phone, change my identification number, and switch my phone plan. None of this was done at my request. One supervisor told me they were not actually trained to reconnect my service. And then they want to charge me $50 to reconnect the phone. I they needed a credit card, just to verify my identity. I was told there would be any charges, It had better not. They mess up and I have to pay? First, there have been services added that I did not authorize and services removed that I did not authorize. There was some locating service for $9.99 a month I did not activate. I asked for a refund and that took an act of Congress. And then it was only a partial refund. I had International calling added in 2013 because my husband was seriously hospitalized numerous times in less that 3 months, his family is in the U.K. With that kind of frequent emergency I kept that service. All of a sudden it is no longer on my account and we end up with a $500 phone bill. When I called Customer Service they offered a payment plan stating I did not have that service. That was another 3 hour phone call. Finally, he took that off. Asking for a supervisor takes another act of Congress. Basically, they are stealing and ripping off consumers. They can not explain what the taxes and fees are for, one actually told me she did not know. I have 3 separate charges of taxes and fees on the latest bill and it still has not been satisfactorily explained. They are rude and most unhelpful. It is their job to fix the problem not make it worse. At what point is enough simply.enough? TMobile must be accountable for all they do. Train your people to be able to understand your own billing system, stop stealing from people by lying and hiding fees so that no one is aware of what they are. It is pathetic when your own employee, much less a supervisor cannot or will not help or explain. By the way, if I am on a set plan how can my service fluctuate so much? The name of the game is CUSTOMER SERVICE! So provide a service that is honest and reliable. I am pretty sure TMobile is financially sound, they should not conduct business with customers in such a dishonest manner. How would they react if they were the consumer receiving this treatment? Be a corporate company that stands apart from all the others by not lying, cheating and stealing. That is basically what this comes down to. You would then have customers that stay with you because of what you stand for and for the respect you show them by being straight forward. Its time one of the Fortune 500 companies stand up and stand apart from the others by making customers as important as their bottom line. Because the true bottom line is, no customers equals a bottom line no CEO wants to see,,, Treat consumers the way you want to be treated when you are paying your own personal bills. With respect.because they chose your company but they don't have to stay with your company, As for rating the experience with .TMobile,I can't, As of now there is no rating low enough.

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