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anyone used eglobal central ?

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2y, 4m agoPosted 2 years, 4 months ago
i have seen a nokia lumia 1520 and wondering if anyone has used eglobal central as i read a lot of positive and negative comments about them (Trustpilot has good reviews but few other sites have negative comments)

also anyone who has used them, do we need to pay for customs duty ? please let me know as the price is very cheap

Thanks
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2y, 4m agoPosted 2 years, 4 months ago
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(1)
Good on ya for entering into this with your eyes wide open and getting a result... (_;) The people I feel for are the ones that end up buying from this place thinking it's a UK company then realising after and having all sorts of issues. Personally i wouldn't give them a penny ever again [I was caught out and got away thanks to paypal] but each to their own.....

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#1
They're based in China and fail to mention on their website you have to pay VAT and import duty on purchases . Also a return would be nigh on impossible .
#2
I have been trying to find out more info on these lot too. It appears on TrustPilot there are mostly satisfied customers (8.6/10 from 25 reviews) and if you read the eglobalcentral.eu TrustPilot site you can see that a few people saying they were expecting customs charges but did not get any. This is not obviously a guarantee as I have had some parcels marked as gift be charged before but it's promising. In any case, you are usually charged an £8 fee by Royal Main (not sure about other couriers) and 20% VAT, so it would be the (price online * 0.20) for the VAT amount if you are; still makes it a competitive price for me.

There are what appear to be lots of genuine reviews and I am just going to buy an LG G3 32GB 3GB RAM EU version for £362.99 that is higher spec'ed than the UK version and the 16GB 2GB RAM UK version is £449 from Carphone Warehouse.

They also have a Facebook page but it appears since they are relatively new they don't have any comments. If you look at their EU Facebook site you can see many positive comments so this suggests a lot of people are happy with their experience.

You should be aware that all products sold will be grey market so you won't be able to claim warranty from the manufacturer but eglobalcentral say they offer 12-24 months warranty through them (at least that's what it says on the page for the phone I'm buying) and a 30 day return policy.

I am aware that they have a few variants:

US: eglobalcentral.com - TrustPilot 7.2/10 (17 reviews)
EU: eglobalcentral.eu - TrustPilot 9.0/10 (1059 reviews)
France: eglobalcentral.fr - TrustPilot 8.3/10 (599 reviews)
Germany: eglobalcentral.de - TrustPilot 4.8/10 (78 reviews)
Spain: eglobalcentral.com.es - TrustPilot 8.1/10 (491 reviews)

There is another company called eglobaldigital.com eglobaldigital.co.uk which appears to be trying to ride on the success of eglobalcentral but this company has quite bad reviews and you will be charged customs taxes if you order from here as well as probably bad service and poor products so watch out!

I have also found 2 money off codes for eglobalcentral.co.uk:

£10 off £400+ spend: NS201410GBP
£8.99 off £350+ spend: ACSUM8


I will let you know my experience when my phone gets here with no customs taxes (fingers croXXed!!)
#3
BootyBump
I have been trying to find out more info on these lot too. It appears on TrustPilot there are mostly satisfied customers (8.6/10 from 25 reviews) and if you read the eglobalcentral.eu TrustPilot site you can see that a few people saying they were expecting customs charges but did not get any. This is not obviously a guarantee as I have had some parcels marked as gift be charged before but it's promising. In any case, you are usually charged an £8 fee by Royal Main (not sure about other couriers) and 20% VAT, so it would be the (price online * 0.20) for the VAT amount if you are; still makes it a competitive price for me.

There are what appear to be lots of genuine reviews and I am just going to buy an LG G3 32GB 3GB RAM EU version for £362.99 that is higher spec'ed than the UK version and the 16GB 2GB RAM UK version is £449 from Carphone Warehouse.

They also have a Facebook page but it appears since they are relatively new they don't have any comments. If you look at their EU Facebook site you can see many positive comments so this suggests a lot of people are happy with their experience.

You should be aware that all products sold will be grey market so you won't be able to claim warranty from the manufacturer but eglobalcentral say they offer 12-24 months warranty through them (at least that's what it says on the page for the phone I'm buying) and a 30 day return policy.

I am aware that they have a few variants:

US: eglobalcentral.com - TrustPilot 7.2/10 (17 reviews)
EU: eglobalcentral.eu - TrustPilot 9.0/10 (1059 reviews)
France: eglobalcentral.fr - TrustPilot 8.3/10 (599 reviews)
Germany: eglobalcentral.de - TrustPilot 4.8/10 (78 reviews)
Spain: eglobalcentral.com.es - TrustPilot 8.1/10 (491 reviews)

There is another company called eglobaldigital.com eglobaldigital.co.uk which appears to be trying to ride on the success of eglobalcentral but this company has quite bad reviews and you will be charged customs taxes if you order from here as well as probably bad service and poor products so watch out!

I have also found 2 money off codes for eglobalcentral.co.uk:

£10 off £400+ spend: NS201410GBP
£8.99 off £350+ spend: ACSUM8


I will let you know my experience when my phone gets here with no customs taxes (fingers croXXed!!)

Any updates?
#4
chriskrt
Any updates?

Well at the last minute I found a forum thread (can't remember which one sorry) on which every other person complained about being stung with import charges etc. Whilst I am not advocating avoiding tax, let's all be honest and agree that we would rather not have to pay this as we are not millionaires using loopholes via tax avoidance schemes nor are we big businesses exploiting loopholes to pay a pittance in tax either, after seeing these reviews, I ended up paying nearly £30 extra to buy my phone from an eBay seller in South Korea and I still don't know if I will get a letter from DHL asking for import VAT but it was delivered Monday and I am crossing my fingers. The seller did state that you 'may be charged import taxes' and also devalued the item at $255 (it cost me £377, though I am thinking that this may be the actual price HE bought the phone at in S Korea since most factories are based in that region so electronics are very cheap there) so if I do have to pay then it will be reduced.

I think it may be hit and miss and you may get lucky or not. I don't think this company are a scam site but if all you are concerned about it avoiding the import charges then it's probably one of your best bets as plenty of reviews say they didn't get any. It is always a risk and unless you have a friend sending you a 'gift' and seriously devaluing it on the customs form (which will not work out well for you if you need to claim for a lost/damaged package) then you are just taking your chances.

Here is another site with what look like plently of happy reviews about eglobalcentral.

..and an Irish forum thread with 20 pages of discussion from customers about their experience with this company.



Edited By: BootyBump on Aug 22, 2014 01:15
#5
Watch out for a hefty customs bill upon delivery
Yes, everything looks cheap, free delivery too but, the .co.uk address misleads you into believing you are dealing with a UK company. The Hong Kong address is buried at the bottom of Terms & Cons as is the note that there will be a customs charge. It is obviously a ploy to get the sale as they are probably acting within the law but are not upfront with their trading. Disappointed, feeling cheated as Amazon would now have worked out cheaper and certainly wouldn't recommend.
#6
An update to the LG G3 I bought from eBay for £30 more than the price on eGlobalCentral. As it was sent by Fedex, I was sent a bill for (only) £40 - £30 VAT + £10 processing charge.

Actually, it worked out cheaper than eGlobalCentral as the seller devalued the phone on the customs form stating it cost $255 (£156) instead of the £377 I paid so I saved £45 in VAT charges (instead of £85) which would have been about the same as if I purchased it from eGlobalCentral.
#7
I actually enquired about any charges with their customer services and got this reply.

"we ship our orders with special logistics arrangement and therefore all you will need to pay is the prices on website, no VAT, import fees nor hidden charges involved for the customer on any order. Any VAT or customs duties incurred will be settle by eGlobal. The price you see on the website is the final price you pay for the product."
#8
http://www.eglobalcentral.co.uk/terms-and-conditions.html

16.2 When ordering goods from eglobalcentral.co.uk, import duties and tax are applicable on overseas deliveries, which are levied once the package of purchased goods reached specified destination. The import duties and taxes levied on the invoiced order, as well as courier’s custom handling fee and any indirectly related tax and duties arise from custom policies are responsibility of the buyer/recipient, eglobalcentral.co.uk has no control over these import duties or taxes. Any additional charges for custom clearance must be borne by you.

Beware!!!
#9
16. Import, VAT & Customs

16.1 To simplify the process of buying internationally, eglobal central choose to handle the process of custom clearance for customers. By purchasing products through eglobal central, you authorise eglobal central to make arrangements for clearance of customs on your behalf for the products in your order. As importing products from overseas can be a hassle for most of our customers, we organise this process for you. We then provide you with fast local shipping to deliver the goods to your door. As a result, prices shown on this website are the final total you have to pay to have the order delivered to your door, without any hidden charges and customs delay.

As stated on their website's terms and conditions. Received a discounted Song Xperia Z3 from them, last week. Arrived with no additional charges. Very good service.
#10
Do not be fooled by eGlobal Central uk. I purchased a Samsung Galaxy Tab S 10.5. I mistakenly ordered from them thinking it was a website I had used before so did not make my usual checks. I tried to cancel the transaction within minutes of my online purchase but could not open the link. The device arrived within days from China. The invoice was for Camera Parts £11 no serial number of the device. This is how they fraudulently avoid Duty & Vat. I also had no written Warranty nor Terms and Conditions. This means that at any time they can change these terms. Within a week I could see the device had a fault. I contacted Samsung UK who went into it remotely and found a fault in the software. I told them it came from China but they assured me it still came under there warranty. The Tablet was returned to Samsung UK for repair but was returned in a few days untouched. It seems that no registered Samsung engineer is allowed to repair it because it comes from outside the EU nor can I ever have it repaired in the UK even if it is out of Warranty. Also the system is different as those in UK. This is not mentioned in there terms and conditions. I have been in touch with eglobal on numerous occasions to ask for a full refund. They will not do this so I submitted a RMA ticket. They insist I return it to them at my expense and promise me a refund if the fault comes under there warranty. You can see from other reviews that this will not happen. For this reason the matter has been taken up by my credit card company under Section 75 of the consumer credit act. I have also sought advice from Consumer help line who have told me that because there was no written terms and conditions nor contract in the package there terms and conditions are invalid they are also restricting the rights of consumers. Hopefully this will all be resolved in my favour. No way will I return it to them, I may never get it back. So please do not be temped to buy from company.

#11
barann
Do not be fooled by eGlobal Central uk. I purchased a Samsung Galaxy Tab S 10.5. I mistakenly ordered from them thinking it was a website I had used before so did not make my usual checks. I tried to cancel the transaction within minutes of my online purchase but could not open the link. The device arrived within days from China. The invoice was for Camera Parts £11 no serial number of the device. This is how they fraudulently avoid Duty & Vat. I also had no written Warranty nor Terms and Conditions. This means that at any time they can change these terms. Within a week I could see the device had a fault. I contacted Samsung UK who went into it remotely and found a fault in the software. I told them it came from China but they assured me it still came under there warranty. The Tablet was returned to Samsung UK for repair but was returned in a few days untouched. It seems that no registered Samsung engineer is allowed to repair it because it comes from outside the EU nor can I ever have it repaired in the UK even if it is out of Warranty. Also the system is different as those in UK. This is not mentioned in there terms and conditions. I have been in touch with eglobal on numerous occasions to ask for a full refund. They will not do this so I submitted a RMA ticket. They insist I return it to them at my expense and promise me a refund if the fault comes under there warranty. You can see from other reviews that this will not happen. For this reason the matter has been taken up by my credit card company under Section 75 of the consumer credit act. I have also sought advice from Consumer help line who have told me that because there was no written terms and conditions nor contract in the package there terms and conditions are invalid they are also restricting the rights of consumers. Hopefully this will all be resolved in my favour. No way will I return it to them, I may never get it back. So please do not be temped to buy from company.


To write a lower value on the customs form is a common way to avoid import duties and this is not exactly fraudulent because the only reason people want to buy from them is because they are substantially cheaper than buying in the UK from anywhere. Also, you obviously did not do your research as the trade off of such cheap prices is that they are grey goods (from another country) and hardly ever (unless they have a global warranty scheme) does the warranty work in your home country/region and only in the region the product was bought from. These rules have been around for years so this is not eglobal's fault. Unfortunately, most of these companies do require you to pay for returning the items and will refund if found faulty. This is the same with some retailers in the UK (esp computer equipment) where they will refund you for the sending and pay for the return postage if it's faulty; or charging you an administration fee if it is not.

Usually the T&C are on the website - a lot of manufacturers for stuff you buy even don't provide paper documentation thesedays because they will think you have internet access.

If it's a software issue then you do not actually have such a grave problem as it can be sorted by even yourself if you are good with a PC and technically minded or know someone that is. You can install a custom firmware/ROM (i.e. operating system/software) instead of the stock samsung one and they are regularly updated by Android developers. If you go on XDA and check Original Android Development you can find how to do this. Your tablet model number is SM-T800 or T800.

You will probably first need to unlock the software lock on your phone to allow you to install a custom ROM (operating system) so follow the instructions here: CF-AUTO Root. You also need Odin 3.09 for this step.

Then you can start to flash custom ROMs. Here is a popular one I found called ThunderROM800. What you do is download the large file. Transfer it to your internal memory on your tablet via your PC. Then install this program Flashify and open it selecting the zip file option and select the same file you have just transferred (SM-T800_ThunderRom800V2.zip) and then wait until it tells you to reboot. When you reboot it should automatically install the new operating system and you should (hopefully) have a perfectly functioning tablet again.

Edited By: BootyBump on Nov 03, 2014 16:11
#12
Thank you for your help. Even if this does invalidate my Warranty with eGlobal I think this is a better option for me. I am very reluctant to return the device to eGlobal as one review I read on Trust Pilot stated that a phone had been returned to them for repair under Warranty. After eight weeks it was returned to owner stating that there was nothing wrong with it and the owner had to pay all carriage fees. I dont want this to happen to me also I do not want my tablet to be sent back to them as I do not trust them regarding security. What I am not sure about is that I have been told by Samsung uk that the device I have is a different system to those made in uk and they are unable to get parts. From what you say this should not be a problem and I am quite prepared to give it a try if I can find someone with the knowledge to do it for me.I am a pensioner with limited funds will the custom firmware/ROM be costly for me.
I will be grateful for any more advice.
#13
The saga still goes on. This has now been taken up by my bank. eglobal still refuse me a refund even though I tried to cancel transaction within 15 mins of purchase. This is clearly stated in there terms and conditions that you can cancel transaction before order has been processed by submitting a ticket or contacting them through live chat .After I had made my transaction I found the bad reviews and read all there warranty and terms and conditions. I was horrified and immediately attempted to do this but none of the links would open. SUSPICIOUS !! I tried again the next morning but by this time I was notified that the Tablet had been shipped. I had no option but to wait for it to arrive hoping that it was in 100% working order which I found a few days later that it had a fault. One minute they promise me a Full refund/ replacement at my choice as the Fault developed less than30 from purchase. Then they say I have to return it to them to be repaired. How can you trust a company such as eGlobal. I am sticking by legal advice given and not returning it without a full refund sent to my bank and a prepaid returns label from them for its return. They are limiting the rights of the purchaser by using unjust one sided favour of the party who has superior bargaining power. Also performing a breach of contract by not allowing consumer to cancel transaction before it has been processed. Not a company to deal with. Be warned.
#14
barann, perhaps you can add your experience to https://www.trustpilot.co.uk/review/eglobalcentral.co.uk so that potential shoppers get to know both sides of the coin.
#15
I have a review posted in Trust Pilot. It has taken two attempts before it was published. It has been under investigation. They asked me to remove some of my review because they said I was making accusations. Perhaps I was but all the facts I stated were absolutely true. I still say to you all be warned and do not use this company. Your ok if your device works but if it develops a fault even after a few days you are in trouble. Also another WARNING. I realized within 15 mins of transaction that I had made a big mistake. Eglobel say in Terms and Conditions that you can cancel a transaction before processing by submitting a ticket or by Live Chat. I was unable to do this as both links were blocked. You can read into that what you like.
#16
I Ordered a Sony Z2 phone with a docking station, however the docking station didn't come and I was told that it was my error because I clicked on the wrong link. I emailed and explained that the only reason I bought the phone from them was because of the "free docking station" but they refused to send it. Also take into account that I paid £298 for my phone but the one with the docking station was £270 (same phone for less!), it doesn't make sense. In the end they said i could send the phone back at my expense (To Hong Kong!!) and get a "full" refund (which I have decided to not do as I'm sure they know). Be Aware you may be saving £10-20 on a purchase but that is because they are sending it direct from Hong Kong (which I didn't know at the time) and will take over a week to arrive (Phone was not packaged well enough to be sent through a courier). I personally would never do business with this person again. Buy at your own risk. P.S I'm pretty sure the reviews on their site are fake (my opinion based on the fact that I couldn't leave one).
#17
Yes I am sure you are right about the reviews. I too think that most of the positive reviews are fake. It took two attempts for mine to be published I was asked only for my experience not accusations. It has been published now. I took out there so called accusations but made it so people can read through the lines.Which have published an investigation into Buying from Abroad eg out of EU. You are bound by the sites terms/conditions and national law. I am hoping that I will get my refund under the charge back refund scheme through my credit card although they say they do not deal with legalities even though I have proof of there fraudulent behavior.
#18
I ordered a Bose soundsystem with them this month in Prep for christmas.

I was very skeptical after reading the reviews but I have been pleasantly surprised; but the product has not been tested yet as it wont be opened until christmas day.

Delivery was extremely prompt. Ordered the item on a thursday afternoon and it arrived on the following wednesday - not bad from a Hong Kong based company. There were no excess fees or import tax - however other reviews have mentioned that this can occur so be wary!

Their customer services are absolutely useless. As others have mentioned you have little to no hope of returning anything. Also they said they would provide me with a tracking number when the item was with the courier, however none was provided. When I emailed to chase this up I received no response.

USE WITH CAUTION - but know that it can work out well for you!
#19
Oh, no!!!.. I've just purchased a samsung galaxy tab s from them... im praying it all goes well... i havent done my research really about this website...i should have gone to currys instead...
#20
Hope all goes well for you. I am afraid many of us have been fooled by this company. I purchased the same as you Samsung Galaxy Tab S 10.5. You will find it is all in Chinese ,thats not a problem. When you start it up there are some instructions in Chinese on lower left of screen I think its the top line you click on and that will give you language option. You will find also that the Samsung web Page is also in Chinese again easy to change.Mine began to show signs of a problem within a few hours but because I am over 70 I thought it was me not understanding technology. I contacted Samsung UK and after going into it remotely found a software fault. Imaging and default. The Tab will never be able to be repaired in uk by Samsung. May be a small company will attempt it but i have been told that the system is different to those from uk and getting parts will be a problem. Software can be downloaded and easily installed if you are a whiz on computers which I am not. I am a geocacher and needs maps for this. Some of the images on these maps are not working. So the Tab is of no use to me at all. The default is another problem which causes grief. I have reported this company to The Chinese Consumer Council. Am hoping that they will investigate. And of course my bank investigating. Good luck. If it works ok you wont have a problem but you may be faced with vat and custom charges. Depends on the invoice in the parcel !!!
#21
bitamin
Oh, no!!!.. I've just purchased a samsung galaxy tab s from them... im praying it all goes well... i havent done my research really about this website...i should have gone to currys instead...

Nice bump
#22
barann
Thank you for your help. Even if this does invalidate my Warranty with eGlobal I think this is a better option for me. I am very reluctant to return the device to eGlobal as one review I read on Trust Pilot stated that a phone had been returned to them for repair under Warranty. After eight weeks it was returned to owner stating that there was nothing wrong with it and the owner had to pay all carriage fees. I dont want this to happen to me also I do not want my tablet to be sent back to them as I do not trust them regarding security. What I am not sure about is that I have been told by Samsung uk that the device I have is a different system to those made in uk and they are unable to get parts. From what you say this should not be a problem and I am quite prepared to give it a try if I can find someone with the knowledge to do it for me.I am a pensioner with limited funds will the custom firmware/ROM be costly for me.
I will be grateful for any more advice.

You will not have to pay anything for the new firmware as it is available for free on XDA. It's not all that difficult to do but if you are a bit of a technophobe then it might be. I can try to help you if you have Skype or some way to communicate in real time? If you send me a private message with your Skype name I can try to walk you step by step through it. I can't guarantee it will work as I do not have the device to hand myself and if there are issues then it might be a little difficult to do anything, but if the tablet is unusable for you already then I guess there is no harm in trying something.

Could you also please send me the exact model number of the Tablet as there are at least 2 versions - one with 4G/LTE and the other with just Wi-Fi.

Thanks

Edited By: BootyBump on Dec 03, 2014 02:21: Edit
#23
I am another victim of eglobal. I have ordered bose mini sound link however eglobal has come back with an excuse that product is outof stock. Have chased them on emails butno one seems to be intereted to update exact status. I am hoping to get my item but would suggest not to buy any stuff. Pls pls be careful, now I have realised that it would be better to buy from Amazon, eBay even if they are expensive by 20-30 pounds campared to eglobal.
#24
I want to purchase 'Samsung Galaxy S5 LTE-A Prime SM-G906K 32GB 4G LTE SIM FREE/ UNLOCKED (Korea Version) - Black' from eglobal central but I'm not sure if I should trust the site... There are many good and also bad reviews, but the prices are very low compare to other websites. I'm not sure if those products are fake/chinese or what. Can anyone help me and tell me if I should buy my S5 from them or not.

Thanks!
#25
Please be very careful.This is a very dodgy company and I would hate to hear of any more of you having the problems that many are having who have used eglobal. My Samsung Tab is genuine but all in Chinese and faulty. If the devices arrive faulty or develop a fault the warranty is with China and it has to go back there for repair. No Samsung Technition within the EU will repair it ever as they are not registered. Also as far as mine is concerned the device has a different system to those from the UK. Please do read the negative reviews as well as positive. I believe all these to be authentic. Some of the positive reviews, especially on Trust Pilot I think may be fake. The Guardian newspaper did some research on reviews and they found that some companies were paying people to write them and putting them out to review sites. So in the future I will only believe the negative reviews. So please go for the option of paying a bit more and buying from a well known reputable company. Please be careful.
#26
Their terms seem to have changed back to them paying all VAT and Duty (or avoiding it)

16. Import, VAT & Customs

16.1 To simplify the process of buying internationally, eglobal central choose to handle the process of custom clearance for customers. By purchasing products through eglobal central, you authorise eglobal central to make arrangements for clearance of customs on your behalf for the products in your order. As importing products from overseas can be a hassle for most of our customers, we organise this process for you. We then provide you with fast local shipping to deliver the goods to your door. As a result, prices shown on this website are the final total you have to pay to have the order delivered to your door, without any hidden charges and customs delay.

Simplest thing to do is just pay via a credit card, then you are covered should there be any issues.
#27
Since I began hassling this company they have obviously changed there terms. I have reported them to the Hong Kong Consumer Council who are still dealing with my case. Very slow indeed but I would like to think that they are being investigated. Hopefully my hard work has helped other consumers. I still say that Eglobal are not to be trusted they are obviously still up to there old tricks. I watch the reviews regularly they have gone up from 8.1 to 8.5. No negative reviews as far as I can see. Very suspicious. I fortunately paid by credit card and have received a refund from them. This is good for me but I am afraid that yet again Eglobal are getting away with all there fraudulent policies. I still say DO NOT TRUST THEM!!!!!
#28
do not buy from these people their return system is impossible to use and they do not have a viable customer service. i was lucky i used e bay and they refunded me fully after weeks of hassle. all the goods are hong kong imports and have no uk manufactures guarantee. cheap but not in the long run. i learn't the hard way.
#29
I bought a portable Bluetooth speaker from them about 3 weeks ago and it was delivered with no customs charges. There was a bit of a cock up with delivery as they provided me with a UPS tracking number which was invalid. The speaker was eventually delivered by DPD but not before I had to call their depot to enquire about what they had attempted to deliver.

Saved £70 in the process and so far everything's been alright.
#30
I had a bad experience with this company a few months ago. I eventually reported them to The Hong Kong Consumer Council. Since then the company seem to have pulled there socks up. I did not have to pay import duty as eglobal had sent an invoice in the parcel for Camera Parts £11 The cost of my Tablet was £295 This is why some of you do not have to pay. The main problem I had was that the device was faulty from day one. Being a novice with technology I did not realize the fault for 14 days. They asked me to return it to them in China but this would have cost me around £70 which I could ill afford. The goods they sell are classed as Grey you do not get a UK warranty all repairs have to be done by them in China.I would not advise anyone to buy from this company better to pay the bit extra and go to a well known uk company such as Currys.I eventually received a refund by my credit card company not from eglobal. I wish you luck with your purchase
#31
Well, i got LG G3 32GB Dual-LTE, and iam very happy with my purchase. Its bit wondering why most people shouting here against this company, are those with next to non reputation on this website...
#32
Hi All,
I ordered 2 Samsung galaxy tab s 10.5inch from eglobal last November and both arrived within 5 days no hassle and no custom charges and had great tracking log throughout its journey.
Currently I am awaiting delivery of a LG G3 Dual Sim phone which was dispatched Monday 18th May via DHL Express and has currently just being received into the sorting depot in Germany 19th May @ 22.36 with an expected delivery date of Wednesday 20th May which is amazing.
Will post an update in next few days with the outcome

Tony
#33
Update on above comment
Phone arrived Wednesday safe and sound and no Duty tax to be paid.
Cannot fault Eglobal will be using again..... Even our UK shops rarely deliver within 3 days

Tonylfc61
#34
This company is in China and is breaking the law by sending goods with fake values to avoid customs.
I ordered a Sony walkman but returned it as Bluetooth did not work. They made it hard for me to return but caved in when I threatened them with the police which says it all. I think this is the 3rd or 4th incarnation of this company that gets shut down for illegal trading but them opens under a new name. Always based in China and pretending to be in UK. The goods shipped are not meant for sale in Europe so warranty is void. You will be much better off paying the extra and buying from a proper UK retailer
#35
I bought from them a £300 Canon compact camera. They had a competitive price, about £70 less than any other online retailer, but there is a reason why!

The camera arrived quickly, but on the box it says it's only destined to the Japan marketplace, which means that the Canon warranty is not valid in the UK. There also were no instructions in English. But these were not the worst points...

... I noticed dust and "stains" inside the lens of the camera, and contacted them about it. They told me to send the camera back, at my own expense, and I so I did. Once they received it, they told me that their warranty doesn't cover damage of dust or water, and so if I wanted to "repair" the camera, I would have had to spend £60. We are talking about a new camera here.

I refused and they told me that I had to pay £20 for them to return the camera to me. Twenty pounds!!! Not even the most expensive courier charges that much for such a small package.

I had to pay the £20, otherwise they would have kept my £300 camera.

The moral of the story is: do not buy from them, spend £70 more and buy from famous UK internet sites (like Currys), and not one that ships from Japan and whose warranty and customer service are appalling.
#36
fluvly
I bought from them a £300 Canon compact camera. They had a competitive price, about £70 less than any other online retailer, but there is a reason why!
The camera arrived quickly, but on the box it says it's only destined to the Japan marketplace, which means that the Canon warranty is not valid in the UK. There also were no instructions in English. But these were not the worst points...
... I noticed dust and "stains" inside the lens of the camera, and contacted them about it. They told me to send the camera back, at my own expense, and I so I did. Once they received it, they told me that their warranty doesn't cover damage of dust or water, and so if I wanted to "repair" the camera, I would have had to spend £60. We are talking about a new camera here.
I refused and they told me that I had to pay £20 for them to return the camera to me. Twenty pounds!!! Not even the most expensive courier charges that much for such a small package.
I had to pay the £20, otherwise they would have kept my £300 camera.
The moral of the story is: do not buy from them, spend £70 more and buy from famous UK internet sites (like Currys), and not one that ships from Japan and whose warranty and customer service are appalling.

Is that the Canon Powershot G7X? Because if it is, I very nearly bought that until I read your post on here! Phew!

Edited By: TommehLi on Sep 01, 2015 20:24
#37
Eglobal are still up to there tricks. I had problems a year ago with a faulty Samsung galaxy Tab S. I eventually reported it to my credit card company. After many weeks I was given a full refund by my bank. I suggest you do the same. During the weeks that I was negotiating with eglobal there were many items returned to them that they refused to repair under there so called warranty. Most like yours were obviously faulty or damaged on receipt but eglobal insisted damage was done by the purchaser so they would not honor the warranty. If you paid by credit card or PayPal you should hopefully get your money refunded. Good luck.
#38
skiddaddle
This company is in China and is breaking the law by sending goods with fake values to avoid customs.
I ordered a Sony walkman but returned it as Bluetooth did not work. They made it hard for me to return but caved in when I threatened them with the police which says it all. I think this is the 3rd or 4th incarnation of this company that gets shut down for illegal trading but them opens under a new name. Always based in China and pretending to be in UK. The goods shipped are not meant for sale in Europe so warranty is void. You will be much better off paying the extra and buying from a proper UK retailer
If they don't send goods with fake values then you will have to pay 20% of the items price to uk custom and another £10ish to royal mail.just because they can charge you.is that what you like?

Edited By: Tequila on Oct 16, 2015 00:19
#39
Don't buy from these people! My son bought an ASUS Zenphone from eGlobal Central UK; it worked OK for 6 months but then stopped charging. He returned the phone to eGobal for repair. They responded with an e mail saying that it was a manufacturers defect and that they would fix it. The phone was later returned to us 'fixed' but in fact still didn't charge. When we contacted them again, eGlobal said that during the repair process they noted that we had changed the operating system (which we had not, and couldn't have done because they had the phone!) and that this had voided our warranty. They are refusing to fix it.
We contacted ASUS who were equally useless; the phone was sold to eGlobal in Hong Kong and the warranty lay with them locally. Terribly sorry etc etc but basically you need to pay to get get it fixed.
eGlobal have now shut down their online complaint process where we have lodged our original complaint.
AVOID
#40
peter111111
Don't buy from these people! My son bought an ASUS Zenphone from eGlobal Central UK; it worked OK for 6 months but then stopped charging. He returned the phone to eGobal for repair. They responded with an e mail saying that it was a manufacturers defect and that they would fix it. The phone was later returned to us 'fixed' but in fact still didn't charge. When we contacted them again, eGlobal said that during the repair process they noted that we had changed the operating system (which we had not, and couldn't have done because they had the phone!) and that this had voided our warranty. They are refusing to fix it.
We contacted ASUS who were equally useless; the phone was sold to eGlobal in Hong Kong and the warranty lay with them locally. Terribly sorry etc etc but basically you need to pay to get get it fixed.
eGlobal have now shut down their online complaint process where we have lodged our original complaint.
AVOID

Perhaps your son got adventurous and rooted it then put a Custom ROM (i.e. another operating system than the default) on it. Have you asked him about this? This will always invalidate the warranty on 99.9% of devices when you send it in for repair. The trick is to reflash the original firmware back before sending it, but most of the time this is not possible as sending in for warranty means it won't function properly to allow this.

You should have been aware that buying anything outside the EU means it is a grey import thus any warranty is never available outside that region. This is nothing new and the price for getting something at a cheaper price. eGlobal Central are not to blame for your lack of knowledge regarding this.

Otherwise, it is a shame that the phone was not repaired. Often, the USB micro slot is just soldered onto the circuit board with only 2 pins. If anyone you know is good at small things like that then a solder iron and the replacement (exact looking) USB micro part from eBay (usually found for <£5) is usually enough to fix it. You just unsolder the old part and then replace it with the new.

https://www.ifixit.com/Teardown usually has 'teardown' guides for a lot of devices so you can use that as a guide or post on XDA forums in the Zenphone section and see if someone there can aid you.

All is not lost. You just need someone who is able to deal with technical stuff and you may be able to fix it.

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