purchased a Apple Macbook from US in 2014, had some problems and repairs been done under the Consumer Law Act .. now Apple have mysteriously lost some repairs I've had done on their system when speaking to them on the phone. however when I've visited them in store they seem to be aware of them.
laptop currently with them as developed a new problem whilst with them when having a repair done. Now I want this refunded replaced as they told me after 3 or 4 repairs I would get a replacement... this is where now they claim only one repair happened ... and some of the repairs that have been done aren't even on their system properly
got in touch with trading standards... but is there an ombudsman that oversees all of this?
anyone else had similar issues