I recently purchased a slow cooker from Argos eBay, the box was damaged and the the metal container has a big dent under the handle. Contacted them by eBay messages, no answer so contacted them on the phone, told me to initiate return and send pics of item and they should get back to me to advise what to do, which I did, how long should it takes for them to get back to me? I've looked around but can't find the answer. Ideally I'd like to keep it, as it came with 30% off, which it doesn't anymore. Any idea/advice? Thanks!