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Argos - Faulty 3 Month Laptop

£0.00 @ Argos
Purchased a laptop three months ago in September 2016. The HDD seems to have died, and as such it makes a strange clicking noise and keeps failing to boot. I've not had a positive experience with … Read More
LondonTTB Avatar
6m, 3d agoPosted 6 months, 3 days ago
Purchased a laptop three months ago in September 2016. The HDD seems to have died, and as such it makes a strange clicking noise and keeps failing to boot.

I've not had a positive experience with the device even before this issue, but I need a working laptop over Christmas - I cannot have it sent off for repairs as I simply do not have the time.

Can anyone advise as to what I should do, and what I should ask Argos to do? Refund? Replace?
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LondonTTB Avatar
6m, 3d agoPosted 6 months, 3 days ago
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#1
I think you'd be best just taking it to the original store of purchase, then asking them what your options are. Anything said in HDUK regarding this would be pure speculation as the store will have the final say.
#2
All you are entitled to is a repair unless Store policy overrides this . As above I would take it back to Argos and try your luck on a replacement or refund .
#3
speak to customer services on the phone explain the situation to them , try to get a costco card they refund you if anything goes wrong in the warranty period , don't deal with argos in future as they do their job badly, google consumer rights youll find you have 6 years warranty on most items , its just that people dont know it
#4
be careful with Argos

i have heard loads of bad stories when it comes to returning laptops

if they find anything like bit torrents on it, they will try and get out of fixing

if hard drive is clicking, that's bad sectors

as the guy above said, take back to the store you got it from. You may be asked to send away
#5
Argos has an obligation to either give you a refund or replacement.

I have dealt with them in the past and they act funny and tell you to go to the manufacturer. I contacted customer service while i was in the store and made the cashier speak to them to confirm I was entitled to a refund or replacement as the item i purchased was faulty within the first year and they issued me a refund as I kicked up a big fuss saying why i should go to the manufacturer as i have purchased it from the store and it is their responsibility to honour my rights.

(it was a tablet).
#6
You're only entitled to a repair unfortunately. Your only chance is to get a kind manager who will overrule this and issue either a gift voucher or a refund but it is unlikely.

If you do send it off for a repair be sure to take pictures first and I even got the manager to write down that the laptop had no damage.

I went through a lot of hassle returning a laptop to Argos. Second time it came back from repair it has a scratch which was not there before. I explained this and showed them the note the manager had written, they then gave me a refund without arguing.
#7
ccwjames
be careful with Argos

i have heard loads of bad stories when it comes to returning laptops

if they find anything like bit torrents on it, they will try and get out of fixing

if hard drive is clicking, that's bad sectors

as the guy above said, take back to the store you got it from. You may be asked to send away


They can try all they like but unless they can prove abuse then using the laptop does not get them out of their legal responsibilities!

Plenty of LEGAL uses for bit torrents
#8
Clicking, or sounding like a ping pong ball being dropped is a sure sign the HDD has been damaged. Accidentally or through misuse - Argos won't care, damaged is damaged. IF Argos repair it you'll be lucky so I wouldn't try to push for a refund. Best option would be to count as a bad experience and purchase a new HDD, £50 down the drain but you'll have a working laptop for Christmas
#9
Id try your luck and take it back to the store. I know its not the same but I had an xbox one stereo headset go funny on me and i took it back to argos, without box, receipt OR proof of purchase and the kind managee just gave me a brand new one!

Couldnt believe it.
banned#10
Argos won't take it back after 30 days.
they will ask you to return it to HP itself, plus the 10 working days on top to repair it.

laptops are a pain these days, always buy extended warranty! I have done since , and the last one broke down 5 times in 2 years !
#11
If they sell the same one then buy a new one and return the faulty one a few days later with the newer receipt.
#12
LondonTTB

Purchased a laptop three months ago in September 2016. The HDD seems to have died, and as such it makes a strange clicking noise and keeps failing to boot.
I've not had a positive experience with the device even before this issue, but I need a working laptop over Christmas - I cannot have it sent off for repairs as I simply do not have the time.
Can anyone advise as to what I should do, and what I should ask Argos to do? Refund? Replace?

There is an awful lot of factually incorrect information contained in the replies you have had to date, but I guess they mean well.
The Citizens Advice Bureau have a dedicated consumer help line. This sort of query is simple to them - contact them on 03454 04 05 06 . By far the best place to go to for any consumer advice problem that you have.
Should you, or any others be reading this whilst they are closed you can simply go to a web page - answer a couple of simple questions and it will state exactly what your rights are and what simple steps you can take to exercise those rights.
It works for most things you have bought and from different places. Oh and BTW - no trader can offer you T&Cs which are against the law - sure they can have certain policies on how they deal with certain things - but as they usually say somewhere your legal consumer rights are not effected by their T&Cs - you just need to know your rights and stick up for them.
This is the Web Page.
#13
Ring Argos customer care. They usually good. I bought laptop from Argos 12 months ago. Acer and had nothing but probs too. Supposed to be new as I bought or but had errors on it. Had to send it back to Acer in the end but they replaced hard drive but still running like XP machines.
#14
tomminator
speak to customer services on the phone explain the situation to them , try to get a costco card they refund you if anything goes wrong in the warranty period , don't deal with argos in future as they do their job badly, google consumer rights youll find you have 6 years warranty on most items , its just that people dont know it
Quite right .. Argos are shockingly bad with returns and customer service is appalling .
#15
If it's any help, I had a laptop from Argos, which failed in a few months. I first took it to a local computer shop who told me the hard drive had failed and to take it back to Argos. I did so, and the first reaction was to offer to send it back for repair. When I told them that I'd been told the hard drive failed and it was not repairable, they at once offered me a replacement. The same model wasn't available but if I gave them £20 they'd upgrade it to the next similar model. I agreed and went away happy. Remain calm throughout but stubborn! Maybe they're just nice in my local Argos, but worth a try.
#16
They can't repair a HDD that's failed. They will install a new one, which if you know how to do it and you have no time to wait for them to do, you can do yourself by buying a HDD. This only if you absolutely can't wait. Makes sense to use the warranty otherwise and have them replace it.
I'd suggest that you install Linux or Windows on a USB key, if you know how to do it, and boot from there for now if you need to use the laptop. Can't think if anything else that might help. If you need more help feel free to send a PM.
#17
https://www.argos.co.uk/help/returns-and-refunds/
If you’ve had it for over 30 days but less than 1 year:

We’ll assess what’s wrong and then we’ll usually:

arrange a free repair
or send round an engineer
or offer you a refund


Argos have to make arrangements for your repair. The contract is between you and them, NOT you and manufacturer...yet.

Edited By: artnada on Dec 25, 2016 07:04

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