Argos Reservation was not authorized with the same price - HotUKDeals
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Argos Reservation was not authorized with the same price

KB90 Avatar
2y, 2m agoPosted 2 years, 2 months ago
I just want to share my experience with Argos.

I reserve the item from Argos and received a confirmation through text & email for the reservation with the discounted price. I went next day to collect the item and store staff told me that price is gone up so I have to pay new price.

They disregard the reservation price. So I filled a complaint form and received a reply below:
--------------------------------------------------------------------
I am sorry to learn of the problems you have experienced with your reservation, I appreciate the frustration this has caused you and I hope that this email explains the process.

When you reserve an item online for store collection, this does not guarantee the price. Therefore, should the price change before you have collected the item, you will be required to pay the higher price. This is stated in our terms and conditions:

a) For products reserved online for store pick up or any other reservation service the price you pay is the price in store on the day of collection. Please note that this does not include FastTrack orders where the price you pay is the price specified at the point of placing an order and not the price on collection of your products from the store.

I am sorry to advise that as your item changed in price prior to collection, I am unable to authorise the lower price.
Other Links From Argos:
KB90 Avatar
2y, 2m agoPosted 2 years, 2 months ago
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Responses/page:
#1
I had this problem, they checked when I reserved it and refunded the extra amount charged
#2
I guess I got lucky
#3
yeah I'm aware that they don't guarantee the price of the item for the day you collect. generally if you reserve on a Mon at a sale price you need to collect that day as Tuesdays are price change days
#4
Next time read the terms and conditions you agree to when reserving items.
#5
typical argos
[mod][Mod Team]#6
thehottest
typical argos

Typical person accepting T&Cs without reading them then complaining afterwards
#7
This is normal scam to get you in store. They have done this to me so many times i don't even shop there now.
#8
Maybe they could make it clearer on the reservation page - maybe a big bubble stating that reserving does not guarantee the current price.
#9
Mermoo
Maybe they could make it clearer on the reservation page - maybe a big bubble stating that reserving does not guarantee the current price.

I agree with you...
#10
Argos have ALWAYS informed me that the price you pay is when you reserve the item. It is goes up the day you collect, then you pay the old price!!!

Glad to know this though for future reference, maybe they changed their terms? but this seems unfair, as most other things are!

Edited By: joshp on Jul 04, 2014 17:43
#11
This happened to me the other day. I reserved at a lower price then they charged me a higher price in store as it had changed. I didn't realise at first, but as soon as I did they refunded the difference back to my card with no quibbles. This was the Northampton Sixfields branch.
I wasn't aware the terms and conditions stated that you paid according to current price rather than the one you reserve at. That sucks.
#12
Argos are the pits and their website stinks too.
#13
happend to me before I asked to speak to the manager who said yes my assistant is correct however I'll authorise the price at the time of reserve
#14
heard this before.... you can claim 'loss of gift' against them, you reserved the item at the advertised price. but then then tried to charge you more. send a letter asking for the difference (if you bought) or a voucher without any prejudice... or stand outside the store handing leaflets out telling people of their practices.... I've done this before and on more than one occasion the cops have come..... but they can't do owt ;)
#15
I always knew this and I think it is fair. However I resrved a few items last week that were in the sale due in monday, went in to collect them and the weren't in yet, since then the price has gone up, if they had come in when they were supposed to I would have got them at sale price. Grrrrr, emailed them but had no reply in 48 hours.
#16
OP - same thing happened to me and I got the standard reply letter you received. I then complained again and they sent me a gift voucher for the difference in price. Maybe worth writing to them again.
#17
I work for argos,

Not the best job in the world but I have no problem honouring the price people reserve at.
Cuts a lot of problems out of my day
#18
Always happens to me but they always honour the price
#19
stealth666
heard this before.... you can claim 'loss of gift' against them, you reserved the item at the advertised price. but then then tried to charge you more. send a letter asking for the difference (if you bought) or a voucher without any prejudice... or stand outside the store handing leaflets out telling people of their practices.... I've done this before and on more than one occasion the cops have come..... but they can't do owt;)
Did you really???
#20
Works both ways,I have reserved stuff at a certain price and when I have gone too collect the item it is actually cheaper in store,had this happen about 3 times
#21
stealth666
heard this before.... you can claim 'loss of gift' against them, you reserved the item at the advertised price. but then then tried to charge you more. send a letter asking for the difference (if you bought) or a voucher without any prejudice... or stand outside the store handing leaflets out telling people of their practices.... I've done this before and on more than one occasion the cops have come..... but they can't do owt ;)

Where on Earth do you get this rubbish from? There is no such thing as "loss of gift"...

Argos policy is that you pay the price instore at the time you collect it (how do people still not know this - have you been living under a rock?). Most Argos stores will however honour the price you reserved it at - not because the law compels them to, but because they feel the good customer service will be beneficial to them in the long run.
#22
I have reserved items and to collect and the price is higher. I just pointed out the price I'd reserved at is the price I'd agreed to pay, they've always kept to the quoted price. If the price was lower in-store than the price I'd reserved at then I'd be cancelling the reservation and just buy in-store. No one is going to pay more than they have to.
#23
This happened to me, but i went back the day after my reservation ran out i showed them my email with the lower price and they said they have to sell it at the price shown on thr email and that is what they done
#24
unfortunatley, by law, simply reserving an item does not mean you've entered into a contract to buy it from them. think of how many reservations are made that don't turn into sales. i would argue that this is unfair practise though (same as online grocery shopping), because you would have gone somewhere else for the item potentially if you knew the price was going to double the day you collected it. if it's advertised at one price, it should still be available at that price when you go to collect it. i would go back to the store and speak to store manager, rather than dealing with lowly customer service staff.
#25
I think those getting refunded the difference have a good manager in store who is a human being with a brain of some sort and well done to those managers.

Personally I think Argos' terms and conditions are pathetic regarding this matter, talk about being NOT customer focused. How can a store sell an item one day for say £10.99 then the next day say it is £14.99 and you have to pay this price even though you ordered at £10.99.

If the person had ordered online for delivery they would have paid £10.99 and it would take a day or two to get despatched so what difference does it make if they come in store a day or two later to collect? £10.99 is £10.99 whether it is delivery or collection. If it went up to £14.99 on the Tuesday and I ordered it for delivery at £10.99 on the Monday but it does not get despatched till Tuesday or Wednesday would they charge me £14.99?

No they would not.

The perfect way to NOT run a business! Argos were having trouble a few years ago, they have since turned it around but I am sure with this sort of attitude they will soon be looking for a buyer.
#26
ours staff say mixed things too
#27
cdm22
Next time read the terms and conditions you agree to when reserving items.

Agreed, would help if they stated how long the price is guaranteed for.

Edited By: MR1123 on Jul 05, 2014 16:02
#28
MR1123
cdm22
Next time read the terms and conditions you agree to when reserving items.

Agreed, would help if they stated how long the price is guaranteed for.
the price isnt guaranteed at all. The price you pay is what it is on sale for at the time you PAY for the items.


Edited By: chocci on Jul 05, 2014 17:02

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