Asus UX360UA freezing, any advice? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Asus UX360UA freezing, any advice?

£0.00 @
Hi all, I got an Asus UX360UA laptop a month ago (http://www.hotukdeals.com/deals/asus-zenbook-flip-ux360ua-13-3-2-1-laptop-499-489-with-code-ao-2673996), overall very happy with it. Unfortunately … Read More
Peter9588 Avatar
1m, 3w agoPosted 1 month, 3 weeks ago
Hi all,

I got an Asus UX360UA laptop a month ago (http://www.hotukdeals.com/deals/asus-zenbook-flip-ux360ua-13-3-2-1-laptop-499-489-with-code-ao-2673996), overall very happy with it. Unfortunately it keeps freezing every so often. The whole computer locks for about 30 seconds, can't do anything including open task manager or move mouse. Then after that 30 seconds it all comes back and all the clicks and actions I did whilst it was locked are performed.

Seems strange that this happens on a reasonably well specd laptop when all I am doing is browsing. Seems to be specific to browsing as I can watch 2 hours films on it with no issue.

There is no blue screen or error reported, it just freezes for a while and then comes back.

I've wiped the old wifi card driver and redownloaded and installed, as someone suggested. Issue still seems to be there.

Next step I was thinking of is to reinstall windows from scratch.

Anyone know what could cause this and how to fix it? Anyone else experience something similar with Windows 10?

Thanks in advance
Tags:
Peter9588 Avatar
1m, 3w agoPosted 1 month, 3 weeks ago
Options
Best Answer
Seems it was due to CPU usage maxing out. Think it's most likely due to Chrome.

I've done a fresh install of w10, so far it seems to have fixed the issue.

All Responses

(12) Jump to unreadPost an answer
Responses/page:
#1
try to see if there is a background process causing the freeze.
You can check Services or task manager to check. Number of times there are bloatware pre-installed on pc, un-install anything that is not required.

to go to more advanced option - start "msconfig" and un-check any non-Microsoft services that may be starting up.

Also check the event log to see if something is amiss.
#2
Is it on Windows 10?

Check you don't allow it to be hosting updates for others as this or a virus maybe using the pc while you're wanting to.
#3
plus check what are the apps using network. if you have too network intensive PC (like backup to one drive etc) enabled and there is a slow network, it causes the bottle neck.
#4
I bought the CA model which was on offer at Currys shortly after this offer ended, and had to return it due to the same freezing issue...
#5
If you have win 10 it updates within 5 to 10 mins of start up and clicking task manager shows cpu and disk usage at 100% making my pc unusable until it's finished. The worst thing about Win 10 for me.
I tried using Opera browser but found it kept freezing and then Opera would say "Opera browser has to close blah blah ". Tried the fixes that I found online and it still kept freezing/shutting down, so I uninstalled it and went back to Chrome (yeah I know Firefox is better).....result.....no more freezing/shutting down.
Try a different browser and watch out for updates freezing your laptop.
Oh and if you have Mcafee security running please uninstall it......it runs constantly in the background and is the reason why many pc's run painfully slow!

Edited By: toiletseatlicker on Jun 02, 2017 10:28
#6
High Disk activity/100% usage is the main reason for slowdowns on modern PCs in my experience. I think if it was DPC latency then you would get micro stuttering on the audio. I'd open resource monitor and check to see what is happening with your OS partition. Remember that you have multiple cores so your PC shouldn't lock up except for a blue screen crash but if you get high disk activity then your OS will crawl to a snail pace.
#7
It's worth running a memory test.

Google Memtest - It's free and has been around for decades so it can be trusted :)

Edited By: mrdeanings on Jun 02, 2017 11:17: Clarification
#8
If it's only a month old then do a factory reset.
#9
kester76
High Disk activity/100% usage is the main reason for slowdowns on modern PCs in my experience. I think if it was DPC latency then you would get micro stuttering on the audio. I'd open resource monitor and check to see what is happening with your OS partition. Remember that you have multiple cores so your PC shouldn't lock up except for a blue screen crash but if you get high disk activity then your OS will crawl to a snail pace.


Agreed, most likely to be a HDD problem with pauses for that long.
#10
Seems it was due to CPU usage maxing out. Think it's most likely due to Chrome.

I've done a fresh install of w10, so far it seems to have fixed the issue.
#11
saif8897
try to see if there is a background process causing the freeze.
You can check Services or task manager to check. Number of times there are bloatware pre-installed on pc, un-install anything that is not required.

to go to more advanced option - start "msconfig" and un-check any non-Microsoft services that may be starting up.

Also check the event log to see if something is amiss.


Better not to use msconfig. Use Autoruns instead.
#12
Peter9588
Seems it was due to CPU usage maxing out. Think it's most likely due to Chrome.

I've done a fresh install of w10, so far it seems to have fixed the issue.


How many tabs did you have open ?

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!