ok odd request. my dad (72) has been with halifax for years, but is starting to feel like because of his age, they dont want him as a customer anymore. he HATES the idea of using cash points and point blank refuses to learn how, despite me trying to teach him. he doesnt pay for anything on his card directly. he goes and withdraws the cash or has me do it online for him. reasons being that he has both dyslexia and rather bad arthritis in his hands, coupled with vibration white finger effect from his job. meaning that he could easily drop his card, and hes terrified on attempting to use a cash point, putting the wrong numbers in, it swallowing his card or locking his pin. so he had them remove the pin from his account. now when he goes into halifax, they always try to get him to use a cash point as they only ever seem to have one member of staff on the windows in his local branch.
mostly now if he wants cash, i transfer it via the site to my account, go to the cash point for him.
what he wants is to have a current account that he can go into the bank, go up to the windows, give them his card and say he wants X amount, have a pleasant conversation and leave.
i started doing a switch to first direct online for him, as they verified that he could do what he needed at an hsbc bank, aslong as he has other ID with him. he also wants it to be a joint account with me, as in his own words "when i die, you'll need access to my money to pay all the bills". i agreed and carried on with the switch, however, first direct have sent us letters asking for ID for both our addresses such as council tax bills, utility etc. not a problem...except they want them certified and their list of people they will accept as certifiers is ridiculous. from the list, i lterally have 1 person i could ask, which would be my dentist and as i've only just started going to this practice, he's only met me once! same for him. we dont know any notararies, justice of the peace, members of parliament, nurses, opticians (ive never seen the same one twice!) etc.
so does anyone know which bank will allow him to open an account (theres about £22000 in his halifax acc) and just let him go to the window, say hello, can i have this much money please, without telling him to go use a cash point?
or am i gonna have to try to convince him that banking has changed and he NEEDS to learn this stuff.
hes very stubborn and set in his ways, hates technology. its driving me bonkers, honestly.
any help is appreciated.