Am I being charged customs fees for goods under £15? - HotUKDeals
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Am I being charged customs fees for goods under £15?

Holly1985 Avatar
[helper] 2y, 1w agoPosted 2 years, 1 week ago
So ordered some stuff from otakumode.com on 21st December, it got to the UK on 28th and sat in customs over Christmas and New Year, today I checked tracking to see this;

Date Time Location Tracking event
6/1/2015 4:49 Norwich Central Depot…+ Received at delivery depot
5/1/2015 22:55 National Hub Received and processed
5/1/2015 17:18 International Hub Revised charges to be paid
5/1/2015 14:47 International Hub Awaiting Customs Charging
28/12/2014 19:32 International Hub Awaiting Customs clearance
28/12/2014 19:26 International Hub Received in destination country

So am I getting charged a fee for the goods or will PF be delivering to me today/tomorrow?
As far as I am aware the threshold for items being sent as gifts is £15, the total for my order was $16.18 which is around £10.70, which is obviously under the threshold...

From what I have seen online the customs + PF fees are extortionate. Ive never had any problems with the 6 or 7 other orders from otakumode.
I have emailed PF but idk how long they take to respond.

ahhhhhhhhhhh.......
Holly1985 Avatar
[helper] 2y, 1w agoPosted 2 years, 1 week ago
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All Responses

(13) Jump to unreadPost an answer
Responses/page:
#1
If you are charged when you shouldn't you can claim it back again if you send in a form (which name I can't currently remember) and a copy of the invoice so i wouldn't worry too much.
#2
Remember that the postage costs are included in the calculations
so if you ordered $16.18 and there was $10 postage it comes to $26.18
which is oiver the threshold so you have to add import duties and vat as well as parcelforces fee for processing (collecying) it
#3
karenhornby
Remember that the postage costs are included in the calculationsso if you ordered $16.18 and there was $10 postage it comes to $26.18 which is oiver the threshold so you have to add import duties and vat as well as parcelforces fee for processing (collecying) it

That is only true if the value of the goods are over £15.
[helper]#4
cdm22
If you are charged when you shouldn't you can claim it back again if you send in a form (which name I can't currently remember) and a copy of the invoice so i wouldn't worry too much.

Thats good to know, thank you.


karenhornby
Remember that the postage costs are included in the calculations
so if you ordered $16.18 and there was $10 postage it comes to $26.18
which is oiver the threshold so you have to add import duties and vat as well as parcelforces fee for processing (collecying) it

I didn't pay for postage as there was an offer for free postage when ordering 2 or more items, I didn't realise postage costs were included.
#5
karenhornby
Remember that the postage costs are included in the calculations
so if you ordered $16.18 and there was $10 postage it comes to $26.18
which is oiver the threshold so you have to add import duties and vat as well as parcelforces fee for processing (collecying) it


I'm sorry, but that is a factually incorrect statement.

Postage charges are not included in the calculations with regards to LVCR (Low Value Consignment Relief), only the cost of the goods before postage. HMRC's exchange rates can be found here to calculate the GBP value of the items you purchased:
https://www.gov.uk/government/collections/exchange-rates-for-customs-and-vat

Should however the cost of the goods before postage be above the £15 LVCR limit, then the 20% VAT/Import Duty is calculated on the both the cost of the goods + the cost of postage, and if that happened you would also have to pay a processing fee to the likes of the Royal Mail (I think it was around £8, the last time I looked)


I had an issue last year where I was charged incorrectly by Royal Mail/HMRC, and claimed it back. This should help you:
http://www.hotukdeals.com/ask/how-do-dispute-a-royal-mail-customs-charge-1826885






Edited By: theyiddo on Jan 06, 2015 10:23: .
[helper]#6
Thanks for the replies!

Absolutely disgusted as to the letter I received today regarding the parcel:

http://puu.sh/ecx31/721a89c8eb.jpg

Here's a screen of the quick view of the order on my account (I have a full invoice with my name and address etc)

http://puu.sh/eczy5/0da942422b.PNG

What is seriously getting me is that I used a voucher on the order (received it for giving feedback on previous orders) which brought my total down to $6.18 (aprox. £4.15) and as I said previously there was an offer for free delivery, so in all I literally paid £4.15 ish (I know what I paid doesn't count in customs it's the goods value) and now I have to pay £40.61 to customs, well WTH!

I will be disputing this, does anyone have any advice? Can I dispute it before paying the fee? If not I will just tell them to send it back as I am not paying £40.61 and then potentially not getting it back for something that was worth under £15! What a joke

Edited By: Holly1985 on Jan 07, 2015 19:08
#7
Sorry to hear about this :(

Out of interest - What is the declared value by the sender on the item ? - As this should be what they base their calculations on.

Edited By: happymanuk on Jan 07, 2015 19:17
[helper]#8
happymanuk
Sorry to hear about this :(

Out of interest - What is the declared value by the sender on the item ? - As this should be what they base their calculations on.

I have no idea as I don't have the parcel to look at the shipping documents, everything else I have received from them has been the USD price of the goods converted into Yen (as far as I remember)

So in this order I assume it would be

$12.59 = 1501.79 yen
$3.59 = 428.20 yen
#9
£40 duty for those 2 items? Madness!
#10
If they have declared those values on the paperwork, then Parcelforce has definitely calculated it wrong (as there should be no charge). When you can double check that. If the sender has put the wrong values on I suppose you would need to get on to them ?
#11
It would be good to know what the parcel was valued. I don't know if you have a leg to stand on and if you do is it worth it?
#12
I buy a lot from overseas & sometimes do have to pay customs fees. I do find that every delivery company charges a completely different amount even for the same thing being delivered. If you're not happy with what they are charging you, then don't pay it, get on to them and dispute the amount. In my experience, if you don't pay within a few weeks, you just get a payment reminder letter sent out to you so you've nothing to worry about. Don't pay for something if you don't think it's right. :-)
#13
Holly, please see the advice in my thread:
http://www.hotukdeals.com/ask/how-do-dispute-a-royal-mail-customs-charge-1826885

If you want the items, you will probably have to stump up the cash initially to get them delivered.
To contest the charges (and get a refund) you need to fill in a BOR286 form and send it off to Border Force:
http://www.hmrc.gov.uk/forms/bor286.pdf
Mention the HMRC exchange rates if you need to. They said to send in the original customs form and invoice, but I sent copies. Make sure the copies are crystal clear.



Edited By: theyiddo on Jan 07, 2015 23:06

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