I bought a Bosch washing machine 1 year and 5 months ago which has become faulty. I claimed under Bosch two years warranty and they sent a repair man out. He said that the drum had been overloaded so the drum belt had been dislodged. He re-align the belt then left.
My tenant said that he did not test the machine but said it will be fine then left. The machine is still not working so I will call Bosch on Monday to find out what is the next procedure.
I suspect they will blame it on the tenants overloading the washing machine. Can overloading the machine cause the drum belt to dislodge and stop the machine working?