Bought a book online, after 10 days it didn't turn up and I was refunded, it's now just been posted through my letterbox. What would you do? - HotUKDeals
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Bought a book online, after 10 days it didn't turn up and I was refunded, it's now just been posted through my letterbox. What would you do?

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Originally bought the book from the book depository, after getting my refund a couple of days ago I ordered from amazon who are delivering it today. Read More
BroonSauce Avatar
5m, 4d agoPosted 5 months, 4 days ago
Originally bought the book from the book depository, after getting my refund a couple of days ago I ordered from amazon who are delivering it today.
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BroonSauce Avatar
5m, 4d agoPosted 5 months, 4 days ago
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Best Answer
I agree, clearly this is a moral dilemma for you anyway otherwise you wouldn't be asking.
Contact the company via e mail and as long as they pay the return postage or collect the book , return it. You've lost nothing have a clear conscience and you know that you've done the right thing.

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Responses/page:
#1
I'd "do the right thing".

For a company to give you a refund without making you jump through hoops, with little fuss, or wait four weeks should be respected and rewarded with the same attitude in kind.
#2
They will probably just let you keep it, Amazon have done this before, book depository and amason are the same company. Do the right thing and tell them you shouldn't have to ask :)


Edited By: eslick on Dec 23, 2016 10:45
#3
keep it they make enough money (_;)
#4
I agree, clearly this is a moral dilemma for you anyway otherwise you wouldn't be asking.
Contact the company via e mail and as long as they pay the return postage or collect the book , return it. You've lost nothing have a clear conscience and you know that you've done the right thing.
#5
Keep it keep it. It's nothing to them, would be hassle for you and in my opinion getting something for free is just the best thing!
#6
to be honest, even though I am a decent person, I'd probably end up just donating one of the books to charity to save me the hassle of sending it back
#7
Tell them and rack up some positive karma in time for Christmas. It's a book after all, not PS4!
#8
its their protocol to deliver to you as promised with date. if not they give you refund and if item comes late you keep it. your not breaking any rules.
#9
it would probably cost more to return it than it's worth and these types of losses are accounted for anyway
#10
Don't give the book out please. Its on record that you'd received the book and at the same time refunded for it. The only choice you have is to inform seller by mail or something that book turned up. Seller would definitely ask you to return it and would definitely (AMAZON) meet your postage cost. You could(???) be charge for deception/fraud. You don't want the stress. Happened to me few days ago. I sent the good back, although been refunded earlier.
#11
i agree that you should make an effort to inform them and give them 1 opportunity to collect it.

this happened to me a few years back with the boots annual christmas deal, the soap and glory hamper. i ordered 1 but 2 arrived. i contacted boots who arranged for it to be collected. they never turned up so i didnt chase them to rearrange. they never got back in touch but i made the effort.
#12
Thanks for your input guys. I think goldy12 nailed it when he said "clearly this is a moral dilemma for you anyway otherwise you wouldn't be asking." I'm gonna wait till the second copy of the book arrives today, then soon as it does I'll contact the BD customer service agent who dealt with me and issued the refund to my paypal. I'm not going to tell them yet tho, as the person who I've bought the book for is gonna receive a copy on Christmas day by hell or high water given the palava I've went through to get it. The second copy left my local amazon depot at 9:07 (half a mile away) and it's still not here ffs.

Thanks again!


Edited By: BroonSauce on Dec 23, 2016 12:49
#13
This problem has recently happened to me with Amazon, when an Item hadn't been received and they replaced the item I ordered. A week or two after the incident the original ordered item was actually delivered! I contacted customer services again to report the original item has just been delivered.they said amazon would get in touch but up to now I've not heard anything from them, although the item is not very valuable in the great scheme of things, so will just see what happens and know that I did the right thing in contacting them and have kept a record of who I spoke to and when !
#14
They will pay the return postage, you post it to a freepost returns address and sleep soundly at Christmas knowing you done the right thing.

(_;) or.....
#15
Got this reply from the book depository:

Mostafa Tohamy, Dec 23:
Hi, No worries at all, glad you received your copy still.You are welcome to keep it with our compliments :).Regards,Mostafa TohamyCustomer Service Supervisor
#16
BroonSauce
Got this reply from the book depository:
Mostafa Tohamy, Dec 23:
Hi, No worries at all, glad you received your copy still.You are welcome to keep it with our compliments :).Regards,Mostafa TohamyCustomer Service Supervisor

I'm sure the local charity shop would be grateful if it landed through there letterbox....

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