Broadband help needed - urgent. - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Broadband help needed - urgent.

beerman1 Avatar
9y, 10m agoPosted 9 years, 10 months ago
I know there have been many broadband deals posted on here lately but I have just had a guy at the door offering me the talk talk deal. It works out at about £20 per month for 8mb broadband, line rental with free evening and weekend landline calls.

The boradband is capped at 40gb, I have always used comanies that do not cap me, is 40gb a decent amount? I have never been a heavy downloader but I have just started downloading tv series and films again. Would 40gb prove to be a problem?

I would also like to get the Nectar points for joining, plus any quidco (if there is any I have not checked). I would imagine I would have to purchase online to get these benefits, that means I would have to forget the chap who came to my door, correct? I would like him to get his commission but if it means me losing out then I will forget him. :thumbsup:

Can anyone answer any of these questions?

Also I don't wnat to be without a connection for any given period of time (even an hour would kiil me), I changed over from BT to Homecall a few years ago and it took blumming months for them to sort it out, each company kept saying it was the others fault which ended up turning into a farce. Could I sign up with them and keep this connection going right up until the minute they are about to connect me to Talk Talk?

To be honest I am sick of Homecall (Pipex) their speeds are not too good, connection keeps dropping, even when I had a wired connection, and I am paying too much for their services, (£35 per month before calls), Talk Talk can almost half this cost even though it's limited to 40gb per month I still think this could be a lot for my needs.
Tags:
beerman1 Avatar
9y, 10m agoPosted 9 years, 10 months ago
Options

All Responses

(23) Jump to unreadPost an answer
Responses/page:
#1
40GB is plenty for most of the users. Even those offering 'uncapped' will cap usuage if you dont follow 'fair usage policy' :)

Brilliant package but non-existent customer service. Also, £20 includes the line rental you pay to BT (if you have a BT line)
#2
Whatever route you choose just DON'T go with TalkTalk. Their Fair Use policy is a nightmare, port throttling, traffic shaping, etc. And they never admit it - the user is always at fault.
I was their customer some time ago and all my memories of TalkTalk consist of four-letter words. All of them.
#3
It all depends on how much you download. (and how!)

To download a DVD, its about 4.4GB, so basically, around 10 DVD's you can do.
TV series, for high quality, around 800mb for each one.
lower quality, 400mb.
Xvids around 7-800MB

Hope this will give you an idea if its enough. I'll let you do the maths :whistling: :giggle:

Im with Pipex too. If you're gonna download, leave it til you goto bed! :thumbsup:
#4
So who is the best provider ?

I dont have Broadband at home yet and I want a wireless system (hopefully for free)

I have Talk Talk for phone useage and have no probs

Anybody have Sky or any other free service ?
#5
Cheers mate. Pipex are the same. Complete nightmare to be honest, I have finally decided I need to move but have no clue who to go with, I want a full package including phone line but can't get Cable/NTL/Telewest in my area. Any ideas?

Also I am about to sign up with TopCashBack so if anyone wants to send a me PM for a referal I will gladly use it.
#6
Kommunist
Whatever route you choose just DON'T go with TalkTalk. Their Fair Use policy is a nightmare, port throttling, traffic shaping, etc. And they never admit it - the user is always at fault.
I was their customer some time ago and all my memories of TalkTalk consist of four-letter words. All of them.


Also how long ago was this mate, I actually told the guy I have heard reports that their broadband was crap and he said, yes it used to be but they have had a major shake up as they did not have the capacity to cope with the unexpected high volume in sign-ups. Also the guy said they have taken over AOL, is this true?
#7
Goldstink

Anybody have Sky or any other free service ?


I got sky broadband last Sept and have had nothing but trouble. My basic problem is losing connection, from once a day to 8 times an hour!!

Their customer service is useless, with promises of returned phone calls that never happen. I've had endless conversations with them about this problem, but they have yet to solve it.

I may be an isolated case, but I thought you should be aware. You can always go to http://www.skyuser.co.uk to see what other people think of Sky broadband.
#8
beerman1
Also how long ago was this mate, I actually told the guy I have heard reports that their broadband was crap and he said, yes it used to be but they have had a major shake up as they did not have the capacity to cope with the unexpected high volume in sign-ups. Also the guy said they have taken over AOL, is this true?
I signed up when they started their business two and a half years ago (or something like that). Way before their 'Free Broadband' failure. Initially they were very good but then they started to implement all those restrictive policies. At the end, I was unable to do any P2P, FTP and even VPN as the only open ports/protocols were http, https and POP2/SMTP.
As to AOL merge, yes it is half true. Rather than AOL buying TalkTalk, it was TalkTalk who acquired AOL UK business.
And their fronline tech support is IMHO worse than NTL (and that's something). Script reading monkeys at its best. However, their second tier support is very good.
At the time when I was their customer, they had 0900 number for second tier support. Not sure if they changed that.

I advise you to read ADSLGuide forum. It is very good and somewhat impartial.

My preferred ADSL provider is Zen. They are expensive but reliability and customer service are second to none. And no protocol restrictions.
#9
I have just changed to Direct Save Telecom www.directsavetelecom.co.uk whose package is about £27 a month, with free calls at all times and unlimited downloads up to 6 p.m. and 20Gb after that, up to 8Gb speed. They use Eclipse for the broadband who have been getting some stick on the forums recently but I have had no problems so far. Their customer service has been very good so far, e-mails returned within an hour or so and you get a real person when you telephone with no buttons to press.
Only problem at the moment is they are unable to provide an e-mail address but assure me this will be sorted out in a couple of weeks time.
Worth keeping an eye on as a possible alternative to Talk Talk/Orange/Sky
#10
I'd have to agree..
I have the talktalk plan with CPW and the customer service is utter dog poo!
I began using some P2P apps like limewire, BitTorrent etc, which worked great for a while, but appear to be now blocked. So if you try and download, it'll do so at around 1kps (which means it'll take weeks to download anything!) If you challenge CPW about this, they deny it! I'll try giving the techies a ring but i'm sure this won't solve anything..Your also locked into a 18 month contract.

I would steer clear, particularly if you want to download films etc..
#11
Cheers guys, will go over to the adsl guide and see what I can find.
#12
toucan surf 14.99 unlimited 8mb there fantastic
#13
reidy-
toucan surf 14.99 unlimited 8mb there fantastic


£25 Quidco cashback too :thumbsup:
#14
cheekyboy_123
I'd have to agree..
I have the talktalk plan with CPW and the customer service is utter dog poo!
I began using some P2P apps like limewire, BitTorrent etc, which worked great for a while, but appear to be now blocked. So if you try and download, it'll do so at around 1kps (which means it'll take weeks to download anything!) If you challenge CPW about this, they deny it! I'll try giving the techies a ring but i'm sure this won't solve anything..Your also locked into a 18 month contract.

I would steer clear, particularly if you want to download films etc..

Are your ports open for limewire etc??
If you want faster download speeds, you'll have to open up your ports.

[url]www.portforward.com[/url] will solve your problems! :thumbsup:
#15
Do they do full package including phone line as I really want an al in one?
#16
I thought toucan were a nightmare when I signed up last year.

They capped me after I dowloaded 6gb in my first week or two (so much for "unlimited downloads"), so after a mighty struggle I got out of my contract.

Tip for getting out of your contract: don't hang up the telephone. Tell them that at the end of the day you are an unsatisfied customer over and over.

Currently happy with AOL broadband (where unlimited is unlimited) and AOL Talk :thumbsup:
#17
I'm moving house soon, and i am currently on ukonline, which is an ok service, customer services ok too, but fancy a change, and I have been advised to go for nildram, anyone had anyone had any experiences with them
#18
I've used Freedom2Surf for nearly a year now. I'm on a monthly subscription for £19.99 a month and i get 20Gb downloads. I have been over this a good few times and never anything said although you are supposed to be charged. There are no port throttling, traffic shaping issues, etc and i successfully use P2P software at all times of the day. I am also unlimited in my uploads/downloads over night i.e. off -peak :thumbsup:
#19
my m8 is with talk talk, he can never connect to the net when its peak times usually between 7-10pm
#20
rbcuk
my m8 is with talk talk, he can never connect to the net when its peak times usually between 7-10pm

I assume thats dial up then?? Broadband should be constantly connected
#21
no, hes got broadband
#22
I signed up to Talktalk, they connected my phone striaght away( That ties you into the contract for 18mths £70 to leave)

After 3mths of waiting still no broadband, got so fed up with endless phone calls, told them where to stick it:x .

I have heard many people complain that their connection speed is only 512kb:x .

I took a chance and went with toucan cant fault them. Got connected in 3 weeks.

£15.99 for 2mb Connection(constant and rieliable) 40gb usage.

I would say to anyone to stay away from Blo**y Talktalk.

rant over:oops: .
#23
Parents have finally managed to migrate away from TalkTalk & had the same issue of not being able to use their broadband at peak times - I'm with UKFSN (http://www.ukfsn.org/home/internet/ - an Entranet reseller) which isn't a bundled deal but is a good connection with support from people who know what they're doing, not reading from a script.

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!