12 month contract.
£29.90p.m. including Line Rental for BT Infinity 2.
Free/3mths then £5/mth - BT Sport Pack/BT Sport HD Pack
I was offered this deal on BT's Live Chat (3 hours thrashing it out). It was all double checked and agreed by myself, then at last minute I asked about paying the 12mth 10% Line Rental Saver upfront. Lady said I would need to speak to the Customer Options (/Consumer Options/Retentions) Team and they would do that and be able to arrange the full agreed deal too.
On ringing them, speaking to an advisor and also the Manager, I was told there was no such deal whatsoever (lady told me the absolute best she could see that she could offer would be around £44p.m. for Infinity 2/Line Rental then the BT Sport/HD was on top of that) and the person who I chatted to had no authority to do so (I think it was the billing team I chatted to earlier online). Was told that I need to go back onto the Online Chat and speak to that same 'team' again and it's up to them to honour that deal.
Cue speaking to online chat (billing team again) and all they say is they can't do offers and speak to Customer Options again.....
So do they have to honour what was offered by the 'wrong team' or do I have to suck it up? (I'm guessing the latter) - sure I've read people getting much better than around £44p.m. plus full BT Sport/HD prices on a 24m contract!!