I am moving house and I have a broadband contract with BT (until Dec). I went to their website to move the broadband, however I have seen the following message:
Inactive phone line found
Good news – we've found a line.
There's a phone line at this address that's not being used but we can easily activate it for you. Some customers may have to pay a connection charge. This is £50 for activating an existing line.
Any way around this? As far as I know previous tenant had internet with sky, so I do not understand why the line would be inactive? Moreover, when I went to set up a new connection via BT website they never mentioned the need of reactivation or extra charge for that, so even a bigger bummer they try to suck hard earned pounds from existing customers :(
Hope y'all can help, as always!