My father has been a BT customer for 40 years now (he is 84 now) and has had his current phone for 30 years. The phone is now sounding constantly engaged when I call it.
My mother went to the BT offices in Exeter and they told her that there is nothing wrong with the phone line and to get a new phone. The problem is, is that the phone they have - a basic dial phone - was hardwired in 30 years ago (the one they had before was the old fashioned red type). I've checked the wall where the wire is and it is a rectangular box fixed to the wall (not the standard white phone box) - the phone is connected to this and the lead going in to the phone does not push in.
My mother has been told that she will have to pay them £130 for a new connection fee. The thing is, is that they have just told me that the phone does not belong to them - they have been renting in from BT for 30 years - now paying £3.27 a month for renting the equipment from them. Surely if it is BT's phone (that can't be replaced with the way it was hardwired in 30 years ago by BT), my parents should not have to pay out to basically have the phone line 'updated' - isn't this something that BT should have done years ago along with a more up-to-date phone that could be replaced later (by a simple white box connection)?