So I have a friend who signed up for a fairly ordinary EE mobile Sim only plan (12mths, 1gb, 1000mins, Unltd texts £11.99). It's been 27 hours since he left the high street shop and it's still not working, customer service keep fobbing him off telling him to wait a bit longer.
This sim is a replacement as the old EE sim was lost, but that sim was pay as you go. So there's a phone number wanting to be retained in the mix.
I would like to know if it's possible to rescind this contract without penalty, get a PAC code and move to a different provider? I understand there's no cooling-off period for high street shops (?) but is there a case as this sim is not functioning?
What does everyone think?