Can I reset an iPhone without the users Apple ID password? - HotUKDeals
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Can I reset an iPhone without the users Apple ID password?

£0.00 @ Apple
Yep - fully aware this sounds 'dodgy'. However, I have the unfortunate task at work of looking after company mobiles. It would appear that an ex employee has given a phone back and whilst trying to… Read More
ipswich78 Avatar
11m, 5d agoPosted 11 months, 5 days ago
Yep - fully aware this sounds 'dodgy'.

However, I have the unfortunate task at work of looking after company mobiles. It would appear that an ex employee has given a phone back and whilst trying to reset it it's asking for their Apple ID password which obviously I don't have. Now, I can probably get in touch with the person, but that'll take time and also it's unlikely there'll want to give me their password.

Thoughts? We now have a policy in place ensuring employees do not use iPhones personally i.e. for these type of situations.
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ipswich78 Avatar
11m, 5d agoPosted 11 months, 5 days ago
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Best Answer
You'd be better off getting the ex user to log out themselves but use icloud.com to do it rather than give you the password over the phone.

All Responses

(12) Jump to unreadPost an answer
Responses/page:
#1
Google or the Apple forums are your best friend.
#2
if you have original receipt talk to apple via their website; they will help
#3
stephenr7768
if you have original receipt talk to apple via their website; they will help
I do indeed, it was through our company Vodafone contract. Thanks.
#4
gsj87
Google or the Apple forums are your best friend.
Thanks
#5
No way at all without paying someone, and even then it's hit and miss. This feature helps stops stolen Fone's from being used again. (Not saying yours is stolen)

No one on the Apple forum will help either as, to them you could of stolen it.

Only sure way it to contact the employee
#6
So it's iCloud locked? No chance of unlocking yourself, nor will Apple help. You'll need their details in order to resolve.

Edited By: joshp on Aug 19, 2016 15:36
#7
If you have the receipt Apple definitely will help and do that for you, just explain your situation in an Apple Store and they will do the rest
#8
joshp
So it's iCloud locked? No chance of unlocking yourself, nor will Apple help. You'll need their details in order to resolve.
Yes.
#9
tahseenstar
If you have the receipt Apple definitely will help and do that for you, just explain your situation in an Apple Store and they will do the rest

Save your time, they won't help!
#10
Apple will not help. You need to get the password off the previous user or it will be an expensive paper weight.
#11
Apple will not help hack into a passcode iPhone. Don't you recall this news story http://www.wired.co.uk/article/apple-fbi-unlock-iphone-5c-court-order-dropped
#12
You'd be better off getting the ex user to log out themselves but use icloud.com to do it rather than give you the password over the phone.

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