Can you return an item on Prime Now for change of mind? - HotUKDeals
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Can you return an item on Prime Now for change of mind?

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Was looking at ordering a mobile phone for my teenage son from Amazon Prime Now but cannot find any info on app about change of mind return in case he doesn't want that particular make. Read More
SCRAPPY DOO Avatar
5m, 2h agoPosted 5 months, 2 hours ago
Was looking at ordering a mobile phone for my teenage son from Amazon Prime Now but cannot find any info on app about change of mind return in case he doesn't want that particular make.
SCRAPPY DOO Avatar
5m, 2h agoPosted 5 months, 2 hours ago
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(8) Jump to unreadPost an answer
Responses/page:
#2
Yep, Consumer Rights Act 2015 applies from all online orders
#3
Yes, but you have to pay for return postage.

Edited By: Jakirrr21 on Dec 23, 2016 23:04
#4
Thanks for replies have ordered
#5
Why not ask him if the make is acceptable before purchasing?
#6
Jakirrr21
Yes, but you have to pay for return postage.

Not in my experience, they send you a Collect plus label (IM them if they don't)
#7
tallpete33
Jakirrr21
Yes, but you have to pay for return postage.

Not in my experience, they send you a Collect plus label (IM them if they don't)


They send you the label then deduct the return postage fee from the refund amount. I returned some headphones last week, because they were faulty, and was charged £3.99.

They refunded the money when I contacted them and explained that I shouldn't be charged for returning a faulty item.
#8
Thanks for replies my son liked the phone and is keeping it!

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