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Can someone please explain Apple Care to me?

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Can someone please kindly explain Apple Care for Macbook Pro to me? I don't understand it. I know the Apple employees like to sugar coat it. Read More
WestMidlands Avatar
6m, 1d agoPosted 6 months, 1 day ago
Can someone please kindly explain Apple Care for Macbook Pro to me? I don't understand it. I know the Apple employees like to sugar coat it.
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WestMidlands Avatar
6m, 1d agoPosted 6 months, 1 day ago
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#1
It's like a warranty that also insures your product for damage along with faults.
#2
Macbooks are not covered for accidental damage.

4. What is not Covered?

4.1 Hardware Service.

The Plan does not apply to:

(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;

(ii) Damage caused by

(a) a product that is not the Covered Equipment,

(b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause,

(c) operating the Covered Equipment outside the permitted or intended uses as described by the manufacturer in the user manual, technical specifications or other published guidelines for the Covered Equipment, or

(d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);

(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer;

(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety;

(v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;

(vi) Consumable parts, such as batteries, except in respect of battery coverage under APP for Mac or APP for Apple TV or unless failure has occurred due to a defect in materials and workmanship;

(vii) Preventative maintenance on the Covered Equipment; or

(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product.

4.2 Technical Support.

The Plan does not include:

(i) Issues that could be resolved by upgrading software to the then current version;

(ii) Your use of or modification to the Covered Equipment, the Mac OS, Apple TV Software or Consumer Software in a manner for which it is not intended to be used or modified according to the manufacturer’s user manual, technical specifications or other published guidelines for the Covered Equipment;

(iii) Third-party products or their effects on or interactions with the Covered Equipment, the Mac OS, Mac OS Server, Apple TV Software or Consumer Software;

(iv) Your use of a computer or operating system under APP for Apple Display that is unrelated to connectivity issues with the Covered Equipment;

(v) Your use of a computer or operating system under APP for Apple TV that is unrelated to Apple TV Software or connectivity issues with the Covered Equipment;

(vi) Apple software other than the Mac OS, Mac OS Server, Apple TV Software or Consumer Software as covered under the applicable Plan;

(vii) Mac OS software for servers, except when using the graphical user interface for server administration and network management issues on Mac OS Server on a Mac;

(viii) Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” or similarly labeled software;

(ix) Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use; or

(x) Damage to, or loss of any software or data residing or recorded on the Covered Equipment. Recovery and reinstallation of software programs and user data are not covered under this Plan.

AppleCare Protection Plan Legai

AppleCare Protection Plan for MacBook / MacBook Air / 13" MacBook Pro

To the best of my knowledge , i hope that answers your query.


Edited By: JackStrapp on Nov 24, 2016 02:43
#3
tldr; Basically Apple will take care of you. If you have a problem with your Macbook, book an appointment for the closest Apple Store and they'll take care of you. If you want to learn more about your Macbook, go in.

Applecare for Macbook does not take care of accidental damage. That being said, I once went in because my screen was glitching... they replaced the entire motherboard, let me know my hinges were misaligned, and realigned it.

Here's the biggest different... most other laptop vendors require you to ship your laptop away to their repair centre (sometimes locally like Dell, sometimes overseas like Acer/Asus). With Apple, if there is an Apple store nearby, they do most of their servicing on site.

It is easily the best warranty on the market.

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