Hi all, just a little curious if I have any rights or reason to take it further?
I purchased a 62 plate car (52000 miles) from Trade Centre Wales on 06/03/2016 and it was within the first week that the clutch had failed on me and a strange rattling noise from underneath the car whilst driving, reversing and hill starts.
I contacted their customer service department and explained what problems I had encountered. They booked me in for 18/03/2016. I took the car in, explained to the mechanic everything I could. A day later I collected the car and they gave me a customer care report form with the details.
1. Noise when reversing
2. Possible turbo noise
Details of work carried out:
1. Replaced noisy clutch (24 mnth warranty)
2. Noise from exhaust which is normal for this type of car""
THIS is where I realised something, I'm sure they knew what the main problem was. The noise was a failing catalytic converter which has been getting worse by the day and it completely failed 2 weeks ago. I have spent the last year thinking that the noise was normal because of what was said on the customer care report.
I hope I explained it correctly, I have a car on hp with 4 years left on finance which is not able to drive and a catalytic converter which has failed and is going to cost £1000+ to repair.
Any help/info or advice would be appreciated :-)