Car on HP Trade Centre Wales, do I have a case? - HotUKDeals
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Car on HP Trade Centre Wales, do I have a case?

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Hi all, just a little curious if I have any rights or reason to take it further? I purchased a 62 plate car (52000 miles) from Trade Centre Wales on 06/03/2016 and it was within the first week that… Read More
Androider86 Avatar
3m, 1w agoPosted 3 months, 1 week ago
Hi all, just a little curious if I have any rights or reason to take it further?

I purchased a 62 plate car (52000 miles) from Trade Centre Wales on 06/03/2016 and it was within the first week that the clutch had failed on me and a strange rattling noise from underneath the car whilst driving, reversing and hill starts.

I contacted their customer service department and explained what problems I had encountered. They booked me in for 18/03/2016. I took the car in, explained to the mechanic everything I could. A day later I collected the car and they gave me a customer care report form with the details.

""Symptoms/faults reported:

1. Noise when reversing

2. Possible turbo noise

Details of work carried out:

1. Replaced noisy clutch (24 mnth warranty)

2. Noise from exhaust which is normal for this type of car""

THIS is where I realised something, I'm sure they knew what the main problem was. The noise was a failing catalytic converter which has been getting worse by the day and it completely failed 2 weeks ago. I have spent the last year thinking that the noise was normal because of what was said on the customer care report.

I hope I explained it correctly, I have a car on hp with 4 years left on finance which is not able to drive and a catalytic converter which has failed and is going to cost £1000+ to repair.

Any help/info or advice would be appreciated :-)
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Androider86 Avatar
3m, 1w agoPosted 3 months, 1 week ago
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#1
I presume it came with an MOT, therefore it is now due another . I don't know whether it is compulsory ( to give the owner the emissions print out ) but mine always comes back from its MOT with an emissions print out . The emissions test is part of the MOT and would have been done with the MOT prior to sale (assuming it was freshly MOT'd when you bought it ) . A dodgy CAT should have shown up on the emissions test ,if you haven't got a copy maybe they will have which could be your first port of call .

If they did (or claimed to have done ) an emission check a year ago which passed (as it got an MOT) and presumably did a physical check of the whole exhaust system then you will be struggling a year on . Cats and exhaust systems are classed as consumables like brake pads and tyres . I'm afraid you will probably have to bite the bullet unless anyone else has any suggestions .

Edited By: rogparki on Mar 16, 2017 23:25: add
#2
rogparki
I presume it came with an MOT, therefore it is now due another . I don't know whether it is compulsory ( to give the owner the emissions print out ) but mine always comes back from its MOT with an emissions print out . The emissions test is part of the MOT and would have been done with the MOT prior to sale (assuming it was freshly MOT'd when you bought it ) . A dodgy CAT should have shown up on the emissions test ,if you haven't got a copy maybe they will have which could be your first port of call .
If they did (or claimed to have done ) an emission check a year ago which passed (as it got an MOT) and presumably did a physical check of the whole exhaust system then you will be struggling a year on . Cats and exhaust systems are classed as consumables like brake pads and tyres . I'm afraid you will probably have to bite the bullet unless anyone else has any suggestions .

You can view the previous MOT online, complete with advisories - though emissions info doesn't show.

https://www.check-mot.service.gov.uk/

Edited By: miikeyblue on Mar 17, 2017 00:14: Included link
#3
Thank you for replying, it did come with an MOT when I purchased it and I didn't receive an emissions check report and it also passed the MOT on the 19/02/2017. But the sound it has been making since I bought it has had me worried but when they stated to me (verbally and written) that the the noise from the exhaust is normal for this type of car, I just assumed the noise was normal.

The rattling, the loss of fuel efficiency and the loss of power has been gradually increasing since purchase, I thought these things happened as the car aged. I eventually broke down, had recovery to a garage which took almost a week to get in touch with me and gave me their diagnosis. The catalytic converter had collapsed and a lambda sensor fault. They gave me the price which was £200+ for a new lambda sensor and £1000+ for a new catalytic converter. I politely refused for them to commence with repairs and paid for the diagnosis and labour. When I picked my car up there was now a CEL/MIL amber light on the dash board which wasn't on when I had the car recovered there a week ago.

I am slowly understanding the national hatred towards car dealers and garages. I was also told (by the owner of garage) that I wouldn't get a catalytic converter which has been used because it is only available from Hyundai themselves.

I am sorry if this is more like a rant than a question, just giving all the information I can. :)

Edited By: Androider86 on Mar 17, 2017 00:50: .
#4
Are you sure its the Cat ? Unlikely to pass an emissions check if its about to fail completely , could it just be a blown exhaust gasket , or a failure elsewhere on the exhaust ? Cats are pretty rugged these days -are you certain its the Cat ?

Edited By: rogparki on Mar 17, 2017 00:39
#5
Oh I'm sorry to hear of the problems you've had. I think you would have to be able to prove that the problem was there prior to you purchasing the car to have a claim. A year on I don't know how you could do this. I've never had a cat fail on me in all my years of driving. Did you get a report done on it before you bought it? That should've highlighted if there was an issue. Other than that, I don't know what you would do because the cat would go down as wear and tear and the damage co u l d have happened any time after you bought it.
#6
Worse case have a look at local scrap yards or eBay for a cat and lambda and get a backstreet garage to fit. Should only be a couple of hours labour at most.
#7
You'll be able to get a catalytic converter from either ecp or someone else on possibly ebay.. Won't be a good quality but will sort it out for now.
#8
Dont think after a year you have a case , a cat is a consumable part unfortunately
#9
Being a 62 plate Hyundai it'll still be under their 5 year warranty?
#10
TheUrbis
Being a 62 plate Hyundai it'll still be under their 5 year warranty?
Unfortunately being classed as a "consumable " , the Cat is unlikely to be covered under any warranty .
#11
Usually cats dont fail instantly as you describe, if the cat was beginning to fail a year ago it would probably trigger a P0420 (or similar) code, meaning the EML should have been on long before this failure you describe.

Who has said the cat has completely failed, and what evidence have they got of this?
#12
rogparki
TheUrbis
Being a 62 plate Hyundai it'll still be under their 5 year warranty?
Unfortunately being classed as a "consumable " , the Cat is unlikely to be covered under any warranty .

Might be though, worth checking with Hyundai , nothing to loose
#13
There is probably or has been something wrong with it for the cat to fail, They usually last for 10+ years unless they get contaminated with oil or unburned fuel, With it rattling it sounds like unburned fuel ( Assume petrol ), has ignited in the cat causing it to melt. Is it misfiring?.

Is there any service history that suggests it's had new spark plugs? Coils? Lamda sensor or other sensors? etc.

Edited By: shauneco on Mar 17, 2017 12:10

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