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Carphonewarehouse / e2save upgrade deal

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Hi All I received a ltter from carphonewarehouse today stating that my phone upgrade is due now. I am currently paying £5 a month for 250 minutes and 250 texts on 18 months contract. That was sim… Read More
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7y, 7m agoPosted 7 years, 7 months ago
Hi All

I received a ltter from carphonewarehouse today stating that my phone upgrade is due now.
I am currently paying £5 a month for 250 minutes and 250 texts on 18 months contract. That was sim only contract and was a retention offer when my last contract finished.

This contact has served me well as I didnt have to send any bills etc to claim the money back. it was plain and simple £5 a month contract.

I would appreciate if anyone can advise any contracts they have taken out as an upgrade recently and think they had a good deal.

Thanks
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7y, 7m agoPosted 7 years, 7 months ago
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#1
I've renewed two contracts recently - one with Carphone Warehouse/O2 who gave me 600 mins, 1000 texts and unlimited internet for £10 a month on a sim only 24 month contract. The other was with Orange who did a new Nokia 5800 with 400 x-net mins, 300 texts and unlimited landline calls for £10 a month on an 18 month contract.

Mind you, most recently, I've been negotiating with Vodafone on a renewal and they're useless. It would be cheaper to take out a new contract with them! :roll:
#2
Thanks for sharing your experience. I will certainly take a new contract if they can't offer me a bargain deal like they offered ealier. I mean I dont mind having to pay £5 a month for 250 minutes and 250 texts without a new phone. Coz I can take out any new contract with a phone if a bargain come up.

Do you know that I need to phone them up for an upgrade? If i dont ring em up what will happen? will they disconnect my connection or will they assign me any new contract?

Cheers
#3
tony_s1
Mind you, most recently, I've been negotiating with Vodafone on a renewal and they're useless. It would be cheaper to take out a new contract with them! :roll:


Agreed, the Vodafone deals I was getting offered last week after being with them 3 years were so rubbish, I cancelled and moved to O2 - obviously paying more for the first year but should get a better offer at the end of the 12 months :)
#4
Extrovert
Thanks for sharing your experience. I will certainly take a new contract if they can't offer me a bargain deal like they offered ealier. I mean I dont mind having to pay £5 a month for 250 minutes and 250 texts without a new phone. Coz I can take out any new contract with a phone if a bargain come up.

Do you know that I need to phone them up for an upgrade? If i dont ring em up what will happen? will they disconnect my connection or will they assign me any new contract?

Cheers


As far as my understanding goes:
The £5 retention offer has a set period on it (12/18/24 months) once that period ends it reverts back to the original contract that you had.
A contract period is only the minimum term of the contract, after that period the contract doesn't "end" it continues unless you cancel it.

Best thing would be to ring them up first, and from past experience I've found better deals via cancellations dept. than upgrades.
#5
I phoned the upgrade team today and they didnt offer any good deal. Deals they offered are already available online for new customers. I think i'll just get this contract cancelled and keep an eye on any new offer that comes up here as advised.
Could anyone please advise how do I go about cancelling my contract with carphonewarehouse (O2)? I was told today that my contract will finish in January,2010. My contract was £20 a month for 250 minutes and 250 texts but because of promotional codes I was paying £5 a month instead of £20.
What do I need to do in January 2010 or December 09. Write a letter, phone em up etc.Can I buy payg sim and get the puc code from CPW? When should I do that? I do not wish to pay any extra charges once my contract finishes.
If I dont cancel it can they automatically sign me on for next 18 months contract for £20 a month?

Thanks
#6
Extrovert
I phoned the upgrade team today and they didnt offer any good deal. Deals they offered are already available online for new customers. I think i'll just get this contract cancelled and keep an eye on any new offer that comes up here as advised.
Could anyone please advise how do I go about cancelling my contract with carphonewarehouse (O2)? I was told today that my contract will finish in January,2010. My contract was £20 a month for 250 minutes and 250 texts but because of promotional codes I was paying £5 a month instead of £20.
What do I need to do in January 2010 or December 09. Write a letter, phone em up etc.Can I buy payg sim and get the puc code from CPW? When should I do that? I do not wish to pay any extra charges once my contract finishes.
If I dont cancel it can they automatically sign me on for next 18 months contract for £20 a month?

Thanks


You really want to speak to the retentions team rather than the upgrade team. They're the ones who are likely to offer you a decent deal. So, when the contract only has 30 days left, phone them up to cancel. They may well offer you something better then. If not, then just get your PUK code and go out and find yourself a new contract.

Once the minimum contract term has expired, you can give 30 days notice at any time. Obviously, if you do get a good offer from retentions, you may have to sign up for another 18/24 months - they don't seem too keen on 12 month contracts any more. :roll:
#7
Thanks a million for clarifying the cancellation process. I will give retentions a call next month.

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