I recently went to cex in bath and was flat out lied to by the staff in there.
I went in to get a dj mixer replaced as it was faulty.
Their policy is replace or refund if no acceptable replacement exsists.
However what the staff decided to do was to lie to me and tell me that they had found a replacement.
I accepted this and left the shop.
Upon returning home I decided to look at cex website to discover that instead of a replacement a grade product they had decided to give me a b grade product and some voucher, but the staff had told me that the item had just got cheaper not that it was b grade.
Further lies from the store include them telling me they would call me to confirm delivery as I needed it for work(also told them this before they decided to lie about the quality) knowing they would not be in to make to, they have also told me that Royal Mail is having a problem ,but it turns out they didn't bother to send it at all.
I have spent hours trying to get my money back they refuse to give me it and keep trying to palm me off with vouchers, I didn't pay with vouchers.
If they have lied to me to get me to accept something is that a missold product and if so surely that means I am entitled to a full refund regardless of shops policy