I just bought a new (Although i thought it was) i7 4790k cpu, the advert stated "New 4th gen intel overclocking chip" and the photo was of a new CPU so as i knew they do also sell a lot of new items as well as used/second hand i paid £260 for my chip last week, the same hour i paid for it i got an email saying they have "Already shipped it" and my Tracking number was...X..Y..Z... So i waited in i had things to do and i waited and waited and waited nothing turned up..
i waited in for 3 more days and nothing turned up in the end i gave up and emailed them saying that after 6 days i want my money back as the CPU (Processor) they have sold me was in fact a USED one although they gave a strong impression that it was new? Every time i emailed them i got almost always the same reply "Please wait for the delivery to arrive" instead of cancelling it their end via the Courier basically they want you to take possession of it so you are encouraged to keep it Also they said IF i refused to sign for it and just had the courier send it back it would take much longer to get a refund as that way takes longer and what they wanted me to do was pay for it to be sent to them (I'll loose out on a tenner postage) What shockingly bad customer service and one that is almost forcing people to keep the items they dont want like in my situation?
I got sick of emailing them and getting the same reply
I received the CPU today it took much more time than i was told it would and the shocker was how they had packaged it? baring in mind at £260 it was only £40 cheaper than a new chip and with them using carefully selected wordings on their advert and a photo of a new chip i thought i was buying a new one? How wrong i was, Normally when you buy an intel chip you get it in a hardened plastic case and comes complete with a heatsink (Cooler) this didnt come with any paperwork no heatsink and no protection from Transit damage it was just thrown in a brown cex paperbag then into a tiny bit of bubblewrap the size of a packet of cigs..?? to make things matter there was fingerprints on the underneath which is a key thing you DONT do is touch the pins/connections under these?
I have noticed they are ignoring my messages on FB even thou they are posting on their wall..?
i wish i could upload some pics its terrible so i am pushing them for my money back terrible company.