I recently ordered a matching outdoor table and chairs from Asda George following a HUKD post. The table being one item and the chairs another. ie it was not a 'set' as such but part of a matching range.
The table was delivered the next day whilst the chairs were quoted as being supplied within 3 weeks on the website and it said "This item is available for ordering however it will not be despatched until stock is received in our warehouse" on the order confirmation.
However a few days later I received an email from ASDA headed "Sorry! We've made a mistake with your order"going on to say that this was because "The item(s) on your order are currently out of stock"! and that a refund would be made for this element.
Ideally we want what was ordered.... as a table without the matching chairs is useless. I knew that the chairs would take a while and am prepared to wait for delivery.
Given that the chairs were significantly reduced from £180 to £38 I wonder if this is just 'convenient' for ASDA and as they seem to be part of a longstanding range ,if they will eventually be re advertised at a significantly increased price which we cannot afford.
Has anyone any experience or advice for such a situation please. Is there any way that I can pressure the company to honour the original order and price even if it means waiting some time.