I bought and returned something from an online company, I returned it as it wasn't suitable on 2nd July by second class post (their own pre paid label). They are saying they haven't received it, and not only that but apparently I abused a voucher code which gave me, wait for it.....£1.23 off. Now they are threatening 'if they find I have abused the voucher system fraudulently we will have to charge your account'. Hmmmmm. I haven't got a card attached to my account
Surely if you don't want people using vouchers you should void them in your own system?
Also wouldn't taking money unauthorised from my account be a lot more fraudulent than someone using a code that they accepted!
I think they do have my item back and are pushing their luck trying to scare me into not wanting a refund in case they somehow take money from me.
So can they take money?
Natwests chargeback team closes at 6pm which is really handy for those of us that work standard hours, so I have to call again tomorrow.