Courier company asking for payment of customs charges after item was delivered - HotUKDeals
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Courier company asking for payment of customs charges after item was delivered

Frayedflares Avatar
3y, 5m agoPosted 3 years, 5 months ago
The other half ordered some goods online and had them delivered by TNT. A few weeks later he received a letter from TNT stating his goods incurred a £4.20 customs charge which they had paid on his behalf, because TNT had to cover this charge they are demanding an additional £15! He's got no issue with paying the £4.20 but it's a bit cheeky of TNT to ask for more cash because they've taken it upon themselves to cover the customs charge without consulting my partner. Any one got any idea if they can legally do this? Appreciate any advice. Thanks.
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Frayedflares Avatar
3y, 5m agoPosted 3 years, 5 months ago
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#1
This sounds like a scam to me, surely they would have got in touch at the time instead of a couple of weeks after delivery, how do you know it is regarding that parcel? Do they mention a tracking number? How do they want paying?
#2
Yes they can legally do it, some people get the charge and some don't. The only way you get out of customs charges is when they declare the item as a gift but that has a price maximum. Tbh with a customs charge that much the person dispatching should of sent it as a gift if it was below max price.

I had something custom made in Oregon, US and got it imported here and got a customs charge of over £90.
banned#3
royal mail charge a customs collection fee too
#4
Tell them that there was no contract for services between you and therefore there is no obligation for you to pay them anything.
#5
#6
Somebody
Tell them that there was no contract for services between you and therefore there is no obligation for you to pay them anything.


That doesn't work, it's not worth the aggro if they send you a nice solicitors letter.
#7
Somebody
Tell them that there was no contract for services between you and therefore there is no obligation for you to pay them anything.

There needs to be no contract. Customs is a UK legal duty and a courier is mandated to charge a reasonable fee for the collection of the same.

Please don't bury your hand in the sand.

I recently paid £11 to Royal Mail for administration cost of collecting 80p in duty.
#8
I meant pay the duty, just don't pay the £15.
#9
If you don't want to pay Customs charges etc.

Buy stuff in the UK.
#10
yeah, we had to do this when we had something shipped over from south east asia.
#11
I'm going by this
#12
I read that DHL charges a lower handling fee than the other couriers. Anyone confirm that?
#13
Thanks for your replies. Just to reiterate- we have no issues with paying the £4.20 customs charge. It is the £15 tacked on by TNT that we disagree with.
#14
I just don't get how TNT can pretty much say "we paid a customs charge on your behalf without consulting you so on top of that charge we also want an additional £18"
thanks again for your info and opinions everyone
#15
I just don't get how TNT can pretty much say "we paid a customs charge on your behalf without consulting you so on top of that charge we also want an additional £18"
thanks again for your info and opinions everyone
banned#16
Frayedflares
I just don't get how TNT can pretty much say "we paid a customs charge on your behalf without consulting you so on top of that charge we also want an additional £18"
thanks again for your info and opinions everyone
so would you prefer they didnt pay the charge and return the item to customs?
#17
Frayedflares
I just don't get how TNT can pretty much say "we paid a customs charge on your behalf without consulting you so on top of that charge we also want an additional £18"
thanks again for your info and opinions everyone
Because they're not going to phone you at the collection point and barter with you when it needs paid.
#18
Similar to FedEx. Any customs to be paid is paid by them e,g, £20 and then an admin fee of £10.50 for each invoice.

Different staff members have given varying options of what can be done to avoid the £10.50 charge but still keeps being demanded.

I tend to pay the actual customs VAT as that is a legal charge and challenge any other admin fee what-so-ever until 100% is no longer required for you to pay.

I think they have always removed the charge after emailing them because they know all a customer has to do is raise the point that they have not been given an opportunity of paying the customs charge by their own payment means and as customs demand the payment from the courier, the courier is simply trying to profit from this situation as many people who receive such "demand" just pay it. Do not pay BUT do contact the courier / postal company and explain the point about no opportunity to pay independently and they will remove the charge.
#19
Argue it with customs, get the seller to state it was a gift or check the price against custom rules. I did this as bought an £18 item and was charged for custos and admin. Noticed the seller had declared goods value at £200. Explained it to customs and sent them my invoice, they agreed no charge should have been made and refunded the charge to my courier. Therefore I didn't owe customs or the courier admin fee :)

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