I posted 2 parcels to China on the same day using the same drop off location.
1 of the parcels have arrived, but the other is showing it has arrived at ParcelForces warehouse. ParcelForce has "apparently" searched their warehouse and cannot locate my parcel. Parcel force are now telling me the Chinese courier company has taken the parcel but forgot to scan it and its the chinese courier that has lost the item..
However, the other parcel which has arrived in China successfully, is showing it was scanned at ParcelForce warehouse. Both companies is blaming each other for the loss and wont pay any compensation. Is there somewhere I can complain about this as the items were quite expensive and i would like to at least get some of the money back?
Parcelforce claimed that they had never received the parcel, so apparently it's the Chinese coordinator (it's called Cheng Yi or parcelchina.co.uk) who's lost the parcel. So the process is supposed to be this: I dropped off parcels at Collect+ ==> Collect+ delivered parcels to the warehouse of the parcelchina==> Parcelforce pick up parcels from parcelchina's warehouse ==> Parcelforce deliver to China and Chinese courier picks up from Customs onwards (I think). I have record from Collect+ showing the parcel was delivered to parcelchina, then no further record from there. Parcelchina claimed Parcelforce had picked up the parcel but they don't always scan at pick up and therefore no record. Parcelchina's T&C says they would claim compensation on customer's behalf from Parcelforce in case of lost parcels to the maximum value of £50, so they are trying to shift the blame to Parcelforce although they can't provide any evidence as proof that Parcelforce has picked up the parcel. The content of my parcel is worth over £2k and there was no option to purchase insurance when I placed the order. Now parcelchina has stopped responding to any of my messages and emails.
thanks in advance