We had an appliance installed and working for just over 2 months (probably around 65 days). A function stopped working, so we arranged for their appointed engineer (farmed out to a third party) to come out and have a look around 10 May.
The problem cannot be fixed onsite - a part had to be ordered. Around a week later, I didn't hear anything, so called their 'customer service' to check status, but was advised their appointed repair company will get in touch once the part has been received.
Several weeks on and still haven't heard anything. The appliance works, but missing a functionality that should be there (which failed after 2 months' use).
Is this considered acceptable level of custimer service in regards to a repair?
Would it be unreasonable for me to insist on tem replacing the appliance (rather than a repair if they cannot source the part), considering a part failed just over 60 days/
Who would I ask for at Knowhow?