We are looking at improving our customer service at work.
Basically at present if a customer rings and the phone is not answered it goes to answer phone.
We check messages thoughout the day and phone back on a mobile (not witheld).
This week we have introduced a new system where after 6 rings the call is diverted to our longs standing "partner" allDayPa
We then get an e-mail asking to phone the customer.
We ring the customer and no reply so leave message "please phone us back".
The customer phones back but again after 6 rings the call goes to allDayPa and gets stuck in a "loop" that could almost be never ending.
My solution was to phone all customers that allDayPa have e-mailed us to contact from office mobile but that was met with "some older customers dont want to ring a mobile"
What do other business people do?
We would prefer not another £15k plus receptionist
I think only solution is to leave message please phone this mobile and we will phone you back.